1-to-10 Rating Scale Survey Template

1 to 10 Rating Scale Survey Template FAQs

• 1. What does the 1 to 10 rating scale template represent?

  The rating scale of 1 to 10 represents a range of responses from low to high, where 1 indicated the lowest while 10 represents the highest rating.

• 2. How should I interpret a rating of 1 to 10 on a scale?

  A rating of 1 typically signifies the lowest possible rating, suggesting dissatisfaction, poor quality, or a negative experience. A rating of 10 represents highest possible rating and indicates complete satisfaction, excellent quality, or a highly positive experience.

• 3. Are there any specific criteria or guidelines for assigning ratings on a scale?

  The guidelines may vary depending on the survey or context. In some cases, the survey may provide specific instructions or descriptions for each rating point. If not, you can consider using your own judgement based on your overall impression or perception.

• 4. How to analyze 1-to-10 rating scale survey template results?

  Analyzing survey results on a 1 to 10 rating scale involves summarizing and interpreting the data of users to gain insights into their opinions or experiences. In order to get the qualitative and quantitative data from your 10 rating scale survey, you can calculate descriptive statistics like Mean, Median and Mode. The most common type is to use the median or mode. You can access the reporting and analytics dashboard of Zonka Feedback to get valuable insights. The results will show you the number of satisfied and unsatisfied customers based which side of the scale their results lie. You can dig deep with the platforms advanced reporting and analytics features such as Snapshot reports, Response insights, location insights, team performance reports, trends reports, and text analytics.

• 5. How to use 1 to 10 Rating Scale Survey Template?

  You can use Zonka Feedback's 10 Rating Scale Survey Template in a few simple steps-
  
  1. Sign up or Log in to your Zonka feedback Account and access the free survey builder.
  
  2. Choose the 1 to 10 Rating Scale Template and start to customize the question based on your survey goal. You can also add follow up NPS, CSAT, button choice or open ended questions by adding logic based on the responses.
  
  3. Customize the survey design further by white-labeling it, adding your own logos, changing the background, adding graphics, and so on to make the template reflect your brand identity.
  
  4. Preview the survey template to see how it is all coming together. Once satisfied, you can move towards distribution and choose the channel through which you want to show or send the survey to your customers.

• 6. How to handle negative feedback received from 10 rating scale survey template?

  In order to handle the negative feedback and encourage continuous improvements of business, there are a few things you can do -
  
  1. For starters, you can add logic to your questions to get to the roots of the problems faced by the customers in order to improve their experience. For low score, you can have a different question and the same can be done for high scorers by showing them a different questions. For instance, if someones rates Product Satisfaction as 5 on a scale of 1-10, you can follow up with question - "We're sorry to hear about your experience with us. Do you have any comments or suggestions to help us serve you better?" For those rating you between 8-10, you can ask them certain statement like - "We're glad you had a great experience with us. Is there anything else you'd like to see in our product/service."
  
  2. Another thing you can do is leverage real-time alerts and notifications of Zonka Feedback Survey platform. You can set up alerts based on the customers ratings to notify your team as soon as a response data is registered from your rating scale template. With real-time alerts and notifications, you can promote faster action on the negative feedback and close the loop faster.
  
  3. Once you implement the changes to your surveys and take the measures to work on the feedback, it's best to follow-up with your customers as soon as possible. You can let them know about the steps you have taken to address their concerns via email or SMS.
  
  4. Negative feedback usually reflects on the experience of your product/services and issues related to staff. If need be, you can provide additional training to your staff so that your teams are in sync with your CX efforts.

• 7. How often should I send 1-to-10 rating scale survey template to the customers?

  The frequency of distributing 10 point rating scale satisfaction survey template can vary based on the type, size, and customer traffic. There are some guidelines that you can consider while running such surveys:
  
  1. Weekly Distribution - You can use these surveys regularly on your website, within your product, or app via pop-up to measure their satisfaction with various aspects such as usability, design, and so on in form of pop-up widgets, feedback button, op-overs, survey links, and much more.
  
  2. Event Based - Whenever there's any new update in your product like a new feature launch, promotions, etc. to capture feedback for those specific occasions and goals.
  
  3. Setting Feedback Frequency - Zonka Feedback Survey Software enables you to establish schedule for collecting respondents feedback by using Survey Throttling to prevent survey fatigue. You can set the survey frequency for daily, weekly, or monthly basis depending on the volume of responses you are receiving.