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Cafeteria Feedback Form Template

This Cafeteria Feedback Form is designed to gather feedback from cafeteria customers about their dining experience, food quality, service, ambiance, and overall satisfaction with the cafeteria. The feedback form aims to assess various aspects of the cafeteria operation and gather valuable insights from customers to improve the cafeteria's offerings and services.

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Measure real-time customer feedback in your cafeteria at schools, colleges, hospitals, and offices. Gauge customer satisfaction with quality of food, ambience, service, cleanliness and other parameters using the Cafeteria Feedback Form Template.

Cafeteria Feedback Form can play a pivotal role in enhancing the overall cafeteria experience for the customers. For starters, it allows cafeteria management to understand customer's perception and make improvements related to menu, ambiance, staff, food quality, and so on. By actively seeking feedback, cafeterias can demonstrate that they care about their customers' experience and boost loyalty.

The cafeteria survey questionnaire can be used in places like schools, airports, hospital, shopping malls, offices, and other complexes. The survey itself may start with a CSAT or NPS question along with some basic demographic questions to gather information about the customer, such as age, gender, and frequency of visits.

The core of the feedback form consists of multiple-choice questions using a rating scale like smiley survey, likert scale, star rating, button choice and so on. Make sure the feedback form is easily accessible to customers. Place feedback kiosks at visible and convenient locations, and ensure that if there are QR codes or URLs, they are prominently displayed.

With ease of filling surveys, cafeterias can ask the customers to rate different aspects of their cafeteria experience, such as food quality, variety, cleanliness, staff friendliness, and overall satisfaction. Customers may also be asked about their favorite dishes, any new items they would like to see on the menu, and dietary preferences.

Zonka Feedback's Cafeteria Survey Form Template is fully customizable; you can change the design, logo, value for money, background, questions, and rating scales with real-time feedback analytics to help gain actionable insights. 

Cafeteria Feedback Form Template FAQ

  1. What is the purpose of the cafeteria feedback form?
    The cafeteria feedback form aims to gather feedback from customers regarding their experience in the cafeteria. It helps assess the quality of food, service, cleanliness, and overall satisfaction to make improvements and enhance the cafeteria experience.
  2. What information should be included in the cafeteria feedback form?
    The cafeteria feedback form should include questions about various aspects of the cafeteria experience, such as food quality, variety, cleanliness, staff friendliness, and overall satisfaction.
  3. Can I customize the questions in the cafeteria feedback form template?
    Yes, the cafeteria feedback form template is fully customizable. You can modify the existing questions, add new questions, or remove questions that may not be applicable to your specific cafeteria setting.
  4. How will the cafeteria customer feedback be used?
    Cafeteria customer feedback collected through the form will be used to evaluate the cafeteria's performance, identify areas for improvement, and enhance the overall customer experience. It helps the cafeteria management make informed decisions and address concerns.
  5. Is the cafeteria feedback anonymous?
    Customers can be assured that their feedback can be kept anonymous to encourage honest and unbiased responses. However, if customers choose to provide their personal information voluntarily, it can be used for follow-up purposes or to address specific concerns.

List of Cafeteria Feedback Form Questions

The following questions are included in this Cafeteria Survey Template.

  1. 1. Please rate your overall satisfaction with our cafeteria
  2. 2. Please rate the following aspects of our cafeteria services
    • Food Quality
      • Very Poor
      • Poor
      • Average
      • Good
      • Excellent
    • Cleanliness
      • Very Poor
      • Poor
      • Average
      • Good
      • Excellent
    • Staff Behaviour
      • Very Poor
      • Poor
      • Average
      • Good
      • Excellent
    • Affordability
      • Very Poor
      • Poor
      • Average
      • Good
      • Excellent
  3. 3. How satisfied are you with the variety of meal options available in our cafeteria?
    • Very Dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very Satisfied
  4. 4. Please rate your satisfaction with the seating arrangement and ambiance
  5. 5. Please rate your satisfaction with the speed of service
  6. 6. How likely are you to recommend us to a friend or colleague?
    • 0 (Not at all likely)
    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10 (Highly likely)
  7. 7. What improvements would you suggest for our cafeteria?

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