Our template feedback form for hotels enables collecting 360-degree hotel feedback in terms of staff friendliness, check-in process, cleanliness, room service, concierge, meals, affordability, and the likeliness of recommending your hotel to others.
You can also collect additional guest data like name, contact details, region, etc., to personalize their experience in the future and improve marketing efforts.
You can always edit the template to collect specific feedback. For example, you can collect restaurant feedback in your in-house restaurant or spa feedback post customers’ spa experiences on the facility.
You can collect your guests’ feedback with a tablet/mobile or kiosk device placed in the lobby or the reception counter, so when guests go in and out of the hotel, they can share feedback based on their experience so far.
You can also email or SMS the hotel feedback survey link to your guests after they check out or a day after their check out so they share feedback at their convenience.
The following questions are included in this template feedback form for hotel:
What is the guest feedback form in a hotel?
A guest feedback form helps collect guest feedback at the hotel in the form of satisfaction ratings or open-ended comments. You can add an emoji or star rating scale for measurable feedback and MCQs and comment boxes for descriptive feedback.
What to include in a hotel feedback survey?
Hotel feedback survey questions: