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Post Purchase NPS Survey Template

How was your customers' experience while shopping at your store or on your website? Measure Customer Experience and Loyalty after they have made a purchase and post check out using this Post Purchase NPS Survey Template.

Understanding Post Purchase NPS Survey Template

With this Post Purchase NPS Survey Template, you can ask customers to rate their likelihood of recommending you to others based on their recent shopping and checkout experience. This helps you understand and measure their loyalty based on the experience you offer.

This Post Purchase NPS Survey Template by Zonka Feedback is a logic-based survey. The first question is the NPS Question with logic. For promoters, the follow-up question is a choice-based question to indicate what they liked about the shopping experience. For detractors and passives, the follow-up question is a choice-based question to indicate what they didn’t like about the shopping experience. The last question is a comments box question for customers to enter free text about their experience.

An ideal way to use the Post Purchase NPS Survey Template would be to integrate Zonka Feedback with your tools using APIs and Webhooks to pass data like Bill Number, Purchase Date, and more to the survey and responses.

You can use our Free Post Purchase NPS Survey with a simple sign up on Zonka Feedback for a free trial. 

How to Use Post Purchase NPS Survey?

You can collect post-purchase feedback in different ways:

Email/SMS: You can send email and SMS surveys right after the purchase so customers can share feedback on their mobile phones.  

Mobile/Tablet/Kiosk: You can collect in-store feedback using mobile/tablet/kiosk surveys at the billing or exit points so customers can share feedback while going back after the purchase. You can also use offline surveys if there is no internet connectivity.

QR Code Survey: You can embed the survey link into a QR code and display it at various points across the store so customers can voluntarily share feedback.

Website: You can embed surveys into your e-commerce website to collect post-purchase feedback. You can either directly embed the survey on the order confirmation page or use a feedback widget to have the survey pop up automatically once the transaction is completed. 

List of Post-Purchase NPS Questions

The following NPS questions are included in this Post-Purchase NPS Survey Template:

  • Based on your recent shopping experience with us, how likely are you to recommend shopping with us to your friends and family?
  • We're sorry to hear that your experience wasn't great. Which of the following do you suggest we can work on to make you happier?
  • Yay! We're glad you had a good experience. Which of the following made you happy shopping with us?
  • We'd love to know your comments and suggestions. Please share here.
  • Full Name
  • Email
  • Mobile Number

Ideally, Customer Details like Name, Email Address, and Mobile Number can be passed from your tools when you integrate Zonka Feedback with your tools. You can also remove these questions if you want to capture anonymous feedback regarding their purchase experience. 

Sign Up on Zonka Feedback for free and implement this free Post Purchase NPS Survey in your account to measure Customer Loyalty based on their purchase experience with you. 

FAQs

What is a post purchase survey?

A post-purchase survey is used to collect customer feedback immediately after the purchase, either in a retail store or on an e-commerce website. The survey focuses on various aspects like staff performance, shopping experience, website friendliness, product availability, price, etc.

What to include in a post purchase survey?

  • Based on your recent shopping experience with us, how likely are you to recommend shopping with us to your friends and family?
  • Which of the following made you happy shopping with us?
  • Which of the following do you suggest we can work on to make you happier?
  • We'd love to know your comments and suggestions. Please share here.

Create and send this Post-Purchase NPS Survey with Zonka Feedback

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