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Capture contextual insights at digital touch points
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Get Early AccessStart measuring the experience of your website visitors and track how your website is performing with this Website Experience Survey Template.
Website surveys are a great way to allow your customers to share feedback about their experiences with your business’s official website concerning various aspects of your website like visual appeal, ease of navigation, relevance of information, possible bugs, an the overall website experience. It will help you to identify issues that website users might face, resolve them and ensure a smooth experience for your website users and visitors.
Our Website Feedback Form Template allows you to customize questions and offer choices to an extent where you can collect both qualitative and quantitative feedback. For instance, if you are running a survey to get feedback on your website's new design, you can start by deploying the survey via a pop-up widget that appears after the users have spent a given amount of time on the site.
Here are some more suggestions of questions that you can consider adding to your website experience template to gauge visitor experience with various aspects of your website depending on your survey needs and usage of your website.
You can choose among these questions as per your survey objectives and website content, and can also customize these questions to suit for needs.
Unlock valuable insights into your website's performance by utilizing our Website Experience Survey Template. Follow these simple steps to optimize the benefits of collecting feedback on your website:
Zonka Feedback survey tool offers flexibility, allowing you to adapt the survey to evolving website needs. Effortlessly add or remove questions to stay responsive to the dynamics of your online presence.
Harness the potential of this robust survey tool to gather user feedback and consistently enhance your website's performance. Customizable form templates ensure a comprehensive understanding of your users' experiences.
Maximize the impact of your website experience surveys with the robust features offered by Zonka Feedback. Simplify the process of crafting and conducting impactful surveys, allowing you to gather valuable feedback from both customers and website visitors. Explore the key attributes that make Zonka Feedback a potent tool for your website experience survey:
Crafting an all-encompassing website experience survey involves integrating diverse question types to extract thorough insights from your audience. Delve into various question formats to create a well-tailored survey that addresses your website's improvement needs.
Evaluate the satisfaction of your website visitors using Customer Satisfaction (CSAT) rating questions. CSAT surveys typically employ a five-point rating scale, offering response options through various representations such as adjectives (Excellent to Poor), self-explanatory smileys, star ratings, numbers, and more. Explore options like:
Clearly defined and consistent scales, such as 1 to 5, empower users to effortlessly express their satisfaction levels regarding the website.
Gain profound insights into users' website experiences by incorporating open-ended questions. Encourage respondents to provide feedback on the reasons behind their ratings, capturing complaints, suggestions, and memorable experiences they may wish to share.
Analyzing open-ended responses provides a deeper understanding of user sentiments, aiding in identifying areas for website improvement and meeting customer expectations.
Streamline feedback collection with effective multiple-choice questions in your website experience survey. Offer single or multiple response options, incorporate ranking questions to gauge preferences, and organize the survey for standardized analysis. For instance:
Among these website features, which ones do you find most useful and valuable?
In this question, respondents can choose multiple answers, so providing checkboxes allows users to select features based on their preferences.
By integrating these diverse question types into your website experience survey, you can gather comprehensive insights to enhance and optimize various aspects of your website.
Yes, you can fully customize your website feedback form template by changing the question types, CX metrics to track, logos, background, widget appearance, and more.
You can use button rating, NPS, CSAT, CES, Yes/No, closed-ended questions, rating scales etc, that are quick to answer. You can also choose to show questions in the first screen to improve feedback accuracy and response rate (make sure that the question you choose is relevant to your goal as we also support partial responses). You can learn more about our survey question customizations by signing up for our Form Builder.
With Zonka Feedback's Website Feedback Survey Template, you collect customer feedback at various touchpoints during the visitors' journey.
1. Survey Pop-ups - This kind of survey appears on a pop-up that can be triggered towards a specific set of visitors based on their interactions. For example, you can trigger post-purchase pop-ups when someone makes a successful purchase on your website.
2. Website Feedback Button - These surveys encourage feedback from website visitors at their convenience. You can use a General Website Feedback Survey Template that asks questions regarding the design of the website, the satisfaction of users with the website content, and other aspects that can help you understand how visitors perceive your site.
3. Slide-up and bottom Bar - Slide-up website surveys are great for collecting visitor info as they appear from the bottom as an overlay and can be set to appear based on the user activity and timings. Bottom Bar, on the other hand, works as a button placed at the bottom of your webpage for collecting feedback on Website Design, Content, Product Quality, Shopping Experience and much more.
4. Website Embed - This kind of survey template can be. directly added to your website along with the content. A great example of this is a simple yes/no question or rating scale at the end of an article to ask the readers whether they find the information useful or not. For this, you can use our Website Content Feedback Form Template to get feedback on your website content.
5. Exit Intent - Website Exit Intent Survey is among the most useful ways to collect information on why visitors are leaving your website. They can be set to trigger when a user is about to exit to a different page to find out the reason behind their abandoning the site.
Zonka Feedback's pre-built website feedback form Template is quick and easy to set up. Since everything is already ready to go, you just need to make a few customizations to the questions and design of the template based on your goal and you're good to go.
Once you have created your survey in our form builder, choose the type of widget you need to deploy and set its behaviour. To give you an idea, you can trigger a survey pop-up to collect feedback on Website Usability once the user has scrolled through 70% of your website's landing page or any other crucial page to collect the required user insights. By triggering the right survey at the right time, you can ensure honest feedback. In the same way, you can trigger a follow-up survey based on the customers' responses and queries to improve customer satisfaction.
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