Mozaic Bali is a renowned French-Indonesian restaurant located in the enchanting town of Ubud, Bali. Led by celebrated chef Chris Salans, Mozaic offers a culinary experience that combines exquisite flavors and culinary innovation. With a commitment to using locally-sourced ingredients, Mozaic has become a culinary gem in Bali's thriving food scene, captivating diners with its delectable creations.
Mozaic recognized the importance of collecting and understanding customer feedback to address issues or concerns promptly.
Need for Customer Feedback Management: Mozaic understands that gathering feedback from customers is crucial for identifying and resolving any issues or concerns they may have. They acknowledge the significance of acting quickly to ensure customer satisfaction.
Guest feedback collection was cumbersome: Mozaic faced challenges in collecting and managing feedback manually from their large number of daily guests. This process required significant time and effort, which could be better utilized in other areas of the business.
No solution to streamline the feedback collection process: Mozaic was seeking a more efficient way to collect feedback from their customers. They wanted to automate the process and make it more streamlined, reducing the time and effort required to gather feedback.
No Alerts for negative feedback: Mozaic wanted a system that could immediately alert them when negative feedback was received. Real-time alerts would enable them to promptly address any concerns raised by customers and take appropriate actions to resolve them.
Lack of efficient communication with customers: In addition to collecting feedback, Mozaic wanted a solution that would enable smooth and effective communication with their customers. This would allow them to respond promptly to feedback, provide updates, and address any further queries or concerns customers might have.
"We have been using Zonka Feedback for 5 years now, and it has proven to be an invaluable asset for our restaurant. The system's user-friendly interface and real-time alerts for negative feedback have enabled us to promptly address guest concerns. The Negative Feedback SMS for Customers has also allowed us to demonstrate our commitment to resolving concerns and ensuring guest satisfaction. Zonka Feedback has significantly contributed to enhancing our guest experience and upholding our reputation as a top restaurant in Bali."- Chris, Founder of Mozaic Bali
Implementing a Customer Experience Management Tool: To address the issues of time-consuming and labor-intensive manual feedback collection, Mozaic chose to implement Zonka Feedback. Zonka Feedback is recognized as a reliable solution in the industry and was selected by Mozaic to tackle their CSAT: