Sankara Eye Hospitals is a chain of renowned institutions offering specialized and comprehensive eye care services. With a commitment to delivering exceptional patient care and leveraging advanced technology, Sankara has become a trusted name in ophthalmology. Their team of highly skilled doctors and healthcare professionals diagnose and treat a wide range of eye conditions, providing personalized solutions.
The lack of a streamlined feedback collection process meant that there was no way for the hospital management to identify areas of improvement and take prompt corrective actions. Without feedback from patients, the hospital was at a loss as to what they were doing well and where they could improve.
The hospital faced several challenges in collecting feedback from patients, including:
Zonka Feedback has transformed our patient feedback management. With customizable features, email surveys, and location-based reporting, we've seen a significant increase in feedback volume. This has led to swift issue resolution and improved patient satisfaction. Zonka Feedback is a game-changer for enhancing the overall patient experience.Ranjith Kumar, Sankara Eye Hospitals
To address these challenges, Sankara Eye Hospitals implemented Zonka Feedback, which provided the following solutions:
Zonka Feedback's NPS measurement and analysis guided continuous improvement efforts, identifying trends, addressing concerns, and boosting patient loyalty. This transformation fostered a culture of excellence, positively impacting Sankara Eye Hospitals' reputation and growth.