According to the research, a better customer onboarding experience can double trial conversion rates and ultimately reduce customer churn. Throughout the customer journey with the company, customer onboarding is the most strategic and influential step that determines whether the customers will do business with us or not. So, you need to measure the onboarding experience of your customers.
Customer Onboarding Survey not only helps you to gauge the customer feedback about the onboarding experience but also strengthens your relationship with buyers. A comprehensive Customer Feedback Software enables you to manage the onboard feedback system very well. It offers an extensive array of customer onboarding questions along with additional information (customers’ data).
A better customer onboarding experience can double trial conversion rates and ultimately reduce customer churn. Throughout the customer journey with the company, customer onboarding is the most strategic and influential step that determines whether the customers will do business with us or not. So, you need to measure the onboarding experience of your customers.
If you want to get instant real-time customer feedback about the onboarding experience, then you can share the Customer Onboarding Survey via Emails or SMSes. If your customers are willing to give on-the-spot feedback, you can share the survey link via Slack. Post customer interaction you can send the Customer Effort Score (CES) to evaluate the level of effort customers have to put with you or your business to deploy your services or products.
You can also automate the trigger of the Customer Onboarding Survey at various touchpoints like Post-call, Post-meeting, or the Help desk by integrating the Zonka Feedback Software with your business management system.
To create a survey using the Customer Onboarding Survey Template, just sign up or sign in to Zonka Feedback. You’ll be able to choose this Survey Template when you begin creating your feedback form or survey.
The following questions are included in this Customer Onboarding Survey Template.
What made you decide to try/buy?
What problems do your products/services aim to solve?
What is the main weakness in your business model?
What are the company’s core values?
What communication tone resonates with your customers?
Ideally, Customer Details like Name, Email Address, and Mobile Number can be passed from your tools when (and if) you integrate Zonka Feedback into your tools. You can remove these questions if you want to capture anonymous feedback.
Sign Up on Zonka Feedback for free and implement this customer with Customer Onboarding Survey in your account to gather Customer data.