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Customer Success Program Evaluation Survey Template

Collect customer feedback on how well your Customer Success Program has been at addressing their concerns using this Customer Success Program Evaluation Survey Template. 

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Evaluate the performance of your Customer Success program using customer feedback. Gauge customer satisfaction with your Help Desk, agents, and overall Customer Success efforts.

Customer Success Program Evaluation Survey Questions

  1. 1. How satisfied are you with our customer success program?
  2. 2. How effective has our customer success program been in helping you?
    • Very Ineffective
    • Ineffective
    • Neutral
    • Effective
    • Very Effective
  3. 3. How well has our customer success program met your expectations?
    • Missed Expectations
    • Fell Short of Expectations
    • Neutral
    • Met Expectations
    • Exceeded Expectations
  4. 4. To what extent do you agree or disagree with the following statement? The customer success representative made it easy for me to handle my issues.
    • Strongly Disagree
    • Disagree
    • Somewhat Disagree
    • Neutral
    • Somewhat Agree
    • Agree
    • Strongly Agree
  5. 5. Is there anything we can do to improve your experience?

Create and send this Customer Succes Program Evaluation Survey with Zonka Feedback

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