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Employee Net Promoter Score® (eNPS) Survey Template

Measure loyalty of your employees and their likelihood to recommend your company as a place of work to others with this quick eNPS® Survey Template.

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Use this research template to identify your employees from promoters to detractors and measure employee engagement, loyalty, and satisfaction. Use this eNPS Survey Template to collect employee feedback and identify organizational problems to improve employee experience & loyalty. 

Questions in Employee Net Promoter Score® Survey Template

  1. 1. On a scale of 0 to 10, how likely is it you would recommend this company as a place to work?
  2. 2. What's your primary reason for recommending us as a place of work?
  3. 3. What's the one thing we could change for you to recommend us as a place of work?

Design Employee Net Promoter Score Survey Template that works for you

Create and design engaging surveys quickly with an easy-to-use, no-code survey builder. Zonka Feedback enables an organization to build custom experiences to engage employees and measure CX metrics like NPS, CES, and CSAT or choose from a pre-build templates to conduct employee surveys. 

Use dynamic surveys to access features like skip logic, survey redirection, themes, answer piping, and more. Once you have chosen the right eNPS Surveys template and selected the distribution channel, you can start measuring customer loyalty, and access reports with actionable insights to promote employee retention and improve company success.

Set-up Your Employee Net Promoter Score Survey Template

Using Zonka Feedback's pre-build eNPS Survey Template, you can quickly set up your surveys and measure employee loyalty and employee satisfaction. Most of the functionalities are already established in the platform itself so you can get started with employee engagement surveys within minutes. 

All you need is to Signup/Login to your Zonka Feedback Account and access the free Employee Net Promoter Score Survey template.

The template consists of eNPS survey questions that can be modified based on your need (For instance, you can have the standard NPS question for measuring the customer loyalty (Employee loyalty in this case) and a follow up open ended question to gain valuable insights on how to keep employees happy and foster a healthy workplace culture for maximum job satisfaction. 

You can add skip logic that lets you show specific questions to employees based on their eNPS score and show different questions to satisfied employees and unsatisfied employees. 

For example, if your employees select a low NPS score (6-7 or 1-5), you can follow up with a different question than you'd do for happy employees. For detractors and passives (Unhappy customers), you can ask them for the possible improvements or suggestions and most importantly their reason for the bad score. For happy customers, you can ask them to post testimonials on aggregator platforms such as Glassdoor. 

How to calculate score from Employee Net Promoter Score Survey Template?

Calculating Employee Net Promoter Score is simple as it involves few steps and one eNPS survey questions -

"On a scale of 0 to 10, how likely are you to recommend our organization as a place to work?" Employees can rate the question between 0 (Highly unlikely) and 10 (Extremely likely). Once the responses are received, a business ca categorize its employees in the following categories. 

  1. Promoters (Employee NPS score is 9-10): The respondents with score in this range are usually loyal customers. 
  2. Passives (Employee NPS score is 7-8): The respondents are somewhat satisfied but not enough to recommend your business to others. 
  3. Detractors (Employee NPS score is 0-6): The respondents are dissatisfied and a likely to disengage quickly. 

Once you have used the Employee Net Promoter Score survey template, you can quickly measure customer experience and loyalty. In order to calculate your eNPS score, subtract the percentage of Detractors from the percentage of promoters. The final score will fall within the range of -100 to +100.

Effective Ways to improve your eNPS score using Template

The eNPS score might seem like one-way ticket to improved customer loyalty and long-term retention but there can be additional steps you can take to scale your Employee Retention efforts and improve your business. Here are some of the effective ways to use your eNPS survey template and preserve your top talent for the business.

1. Measure eNPS frequently

Frequently surveying the employees fosters a culture of feedback and makes it easy for both the company and the employees to put their expectations forward. The more frequently you do it, the better you can work on improving the experience for the respondents.

If you send the surveys too far apart, you won't be able to pin-point exact changes that correspond to each NPS score. 

2. Keep the eNPS transparent

While conducting Employee Net Promoter Score Survey, it's best to keep the results transparent with the staff. By showing the results, your employees will be more invested rather than removed from the evaluation process.

Also, don't be afraid to show negative scores as it shows that the company is committed to improve the numbers (employee engagement, workplace experience, etc.).

3. Take action on insights

The best way to utilize your Employee Net Promoter Score survey template is by acting upong the feedback you receive. It helps making it clear that your employees are heard, understood and most importantly, their feelings are valued in the workplace. For this very reason, it is recommended to include follow-up questions. 

Follow-up questions to avoid in your Employee NPS Survey Template

As we have already established that including follow-up questions among other survey questions in your eNPS survey. They can help you find out the areas of improvement directly from the mouth of respondents but a wrong follow-up question can be bad for an organization and end up doing more damage than any good.

The rule of thumb says it's best to avoid questions based on sentiments. There are a few follow-up questions you must avoid in your Employee Net Promoter Score Survey Template. 

  1. Do you receive enough recognition? 
  2. Does your manager care about you as a person?
  3. Do you see yourself working here in five years?

Employee Net Promoter Score® Survey Template FAQ

  • 1. What is the use of eNPS Survey Template?

    The Employee Net Promoter Score (eNPS) Survey Template, allows you to measure employee satisfaction and loyalty to see their willingness to recommend their workplace to others. The survey is based on the NPS concept used in measuring Loyalty and satisfaction of customers.

  • 2. Why is the eNPS important for organization?

    The eNPS helps companies gauge employee satisfaction and engagement with the workplace, which is absolutely necessary for a company's success. It helps convey customers that the company can go extra mile to improve employee experience and the survey results provide insights into areas that need improvement.

  • 3. What's included in the Employee Net Promoter Score Survey Template?

    The template typically includes eNPS question and a follow-up question (open-ended survey questions) for additional comments. It's designed to make it easy for the organizations to collect employee feedback and measure their overall satisfaction.

  • 4. How can organizations use the eNPS survey template effectively?

    The NPs survey template for employees can be customized with your organization's branding and distributed via email, slack, or other platforms to the employees. The feedback received can be analyzed to increase employee satisfaction and employee retention in the company.

  • 5. Is the Employee NPS Template customizable?

    Yes, Zonka Feedback's Employee Net Promoter Score fully customizable to match your company;s specific requirements, such as white labelling, adding logos, changing background, customizing eNPS survey questions and so on; this in turn increases the chances of engaged employees for the survey.

  • 6. What is the benefit of using eNPS Survey Template?

    The eNPs survey template helps measure employee experience and loyalty towards the company. It also helps in identifying the areas of improvement and how you can enhance workplace experience for most employees. It offers a consistent and standardized way to collect employee feedback. But making the surveys anonymous, you can promote honest feedback and constructive feedback using open ended questions to promote a positive company culture.

  • 7. How to interpret the eNPS scores and feedback we receive using the template?

    Employee NPS scores are calculated by subtracting the percentage of detractors (low scores) from the percentage of promoters. The feedback and comments can provide insights into why employees gave the scores they did, helping you understand what's working and what's not. It can help bring improvement to various aspects of your organization like work-life balance, workplace policies, management, and others.

  • 8. Can the eNPS Survey Template be used for different departments or teams within your organization?

    Yes, the Survey Template for eNPS works for various departments and teams, allowing your to collect feedback, track employee sentiment, and employee engagement in different areas of the workplace.

  • 9. How often should we measure employee satisfaction with the eNPS survey template?

    The frequency of using the eNPS survey template can vary from one organization to another, but it's common to conduct it quarterly or annually to improve the numbers of engaged employees for measuring eNPS.

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