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Subscription Cancellation Survey Template

Why did the customer cancel your software subscription? Know the reasons and get customer feedback with the Subscription Cancellation Survey.

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List of Subscription Cancellation Survey Questions

The following questions are included in this Subscription Cancellation Survey Template. 

  • How long had you been using the subscription / service?
  • How often did you use the subscription / service?
  • Overall, how satisfied were you with the subscription / service?
  • What was the primary reason for canceling your subscription / service?
  • If other reasons, please specify.
  • Would you use the product / service in the future?
  • On a scale of 0-10, how likely are you to recommend our product / service to colleagues or contacts within your industry?
  • What could we do to improve our subscription / service?

Create and send this Subscription Cancellation Survey with Zonka Feedback

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What is Zonka Feedback?

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.

Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.

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