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Subscription Cancellation Survey Template

Why did the customer cancel your software subscription? Know the reasons and get customer feedback with our Subscription Cancellation Survey Template.

Understanding Subscription Cancellation Survey Template

A customer can cancel their subscription for many reasons like no longer needing the service, poor customer support, better service in the market, or several other reasons. Zonka Feedback’s Subscription Cancellation Survey Template helps in understanding all about – how long and often they used the service, how satisfied or dissatisfied they were, what are the reasons for canceling the subscription, and other details.

The cancellation subscription survey is a detailed one; you can always use only a few questions, add more, or edit the questions as per what kind of feedback you’re looking to focus on. 

on Zonka Feedback for a 7-day free trial and start using our subscription survey right away. 

How to Use Subscription Cancellation Survey Template?

You can use a Subscription Cancellation Survey Template in different ways:

Email and SMS: You can set email and SMS surveys to be triggered as soon as a customer unsubscribes.

App or Website: For your online customers, you can embed the subscription cancellation survey in the web or app page right after the user unsubscribed. 

Sign up on Zonka Feedback for a free trial and start using our subscription cancellation feedback survey today. 

List of Subscription Cancellation Survey Questions

Here are the subscription cancellation survey questions in this template: 

  • How long had you been using the subscription / service?
  • How often did you use the subscription/service?
  • Overall, how satisfied were you with the subscription / service?
  • What was the primary reason for canceling your subscription/service?
  • If other reasons, please specify.
  • Would you use the product / service in the future?
  • On a scale of 0-10, how likely are you to recommend our product / service to colleagues or contacts within your industry?
  • What could we do to improve our subscription/service?

FAQs

How to save a canceled customer?

You can bring back customers who have canceled or unsubscribed from your service by understanding them through feedback surveys. You can use a subscription cancellation survey template to get started and send it automatically to customers as soon as they hit unsubscribe.

You can also collect subscription cancellation feedback on websites or apps by embedding the survey in UI.

What to include in a subscription cancellation survey?

Subscription cancellation survey questions:

  • How satisfied were you with the subscription/service?
  • What was the primary reason for canceling your subscription/service?
  • Would you use the product/service in the future?
  • On a scale of 0-10, how likely are you to recommend our product/service to colleagues or contacts within your industry?
  • What could we do to improve our subscription/service?

Create and send this Subscription Cancellation Survey with Zonka Feedback

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