Subscription Cancellation Survey Template

List of Subscription Cancellation Survey Questions

Here are the subscription cancellation survey questions in this template: 

• How long had you been using the subscription / service?
• How often did you use the subscription/service?
• Overall, how satisfied were you with the subscription / service?
• What was the primary reason for canceling your subscription/service?
• If other reasons, please specify.
• Would you use the product / service in the future?
• On a scale of 0-10, how likely are you to recommend our product / service to colleagues or contacts within your industry?
• What could we do to improve our subscription/service?

FAQs

How to save a canceled customer?

You can bring back customers who have canceled or unsubscribed from your service by understanding them through feedback surveys. You can use a subscription cancellation survey template to get started and send it automatically to customers as soon as they hit unsubscribe.

You can also collect subscription cancellation feedback on websites or apps by embedding the survey in UI.

What to include in a subscription cancellation survey?

Subscription cancellation survey questions:

• How satisfied were you with the subscription/service?
• What was the primary reason for canceling your subscription/service?
• Would you use the product/service in the future?
• On a scale of 0-10, how likely are you to recommend our product/service to colleagues or contacts within your industry?
• What could we do to improve our subscription/service?