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Feedback Management

10 Best Employee Feedback Software to measure Employee Satisfaction

10 Best Employee Feedback Software to measure Employee Satisfaction

Employees are the building blocks of any company. When any company acknowledges the voice of its workforce, it shows that they value their opinion, and not just treat them as mere individuals. It also improves the relationship between the company and its employees.

According to a report by Gallup, employees whose managers constantly communicate with them are 3 times more engaged than those managers who don’t communicate with their employees.

One of the simplest ways to get started is by engaging with employees and hearing their voice and opinions in a systematic way is with the help of an Employee Feedback Software.

What's an Employee Feedback Software and how does it help?

An Employee Feedback Software is a platform or tool with which organizations can perform the Employee Happiness check-ups to measure Employee Engagement and Satisfaction. The main objective is to keep track of an employee's happiness and implement measures to improve satisfaction levels and the company’s atmosphere. Following this practice will help organizations to increase their employee’s productivity.

Using these platforms, you can measure satisfaction at all employee lifecycle touchpoints — recruitment, onboarding, induction, training, performance appraisal, exit. They can be effectively used in all these lifecycle stages with different types of surveys, starting from pre-interview surveys, post interview surveys, onboarding surveys, eNPS (Employee Net Promoter Score), employee satisfaction, pulse surveys, housekeeping surveys, cafeteria surveys and more.

Best Employee Feedback Tools and Apps for 2020

There are plenty of Employee Feedback tools available in the market and you can select the one depending upon your requirements. Let’s explore some of the best tools and their features that can play a vital role to enhance the whole Employee Experience.

1. Zonka Feedback

Employee-Feedback-Software-Zonka-FeedbackZonka Feedback offers an effective and easy-to-use Employee Feedback Software that enables companies of all sizes to easily set up different employee surveys and take real-time feedback to help improve employee engagement and experience. Its interface is uncluttered and user-friendly, making it easy for teams without technical know-how to create surveys, engage employees on different channels (tablets, kiosks, email, SMS, online, web widgets, QR Codes and more) and different touchpoints, and track employee satisfaction in real-time. Managers and HR can set up real-time feedback alerts, access in-depth feedback reporting and take action to close the Employee Feedback loop.

Pricing (Monthly): $29 (not based on users)

Pricing (Yearly): $288

Channels: Kiosk, Tablet, Online, Email, SMS, Web Embed, QR Code, Web Link, Web Widgets

Customer Experience Metrics: eNPS, CSAT, CES

Integrations: Zapier, Twilio, Plivo, custom API

Webhooks: Yes

Pros: Collects feedback in both online and offline mode, offers fully customizable survey templates, conduct surveys at all touchpoints - tablets, smartphones, iPads, website, Email, and SMS, get instant notifications on SMS and email, compare employee feedback trends, integration with 1,400+ apps using Zapier, measures metrics like Employee Satisfaction and Employee Net Promoter Score

Cons: Survey responses cannot be shared with employees directly.

Review Score (Capterra): 4.8/5

Ease of Use (G2): 8.8/10

Free Trial: 15 days

Support: Live chat, email, phone, knowledge base

2. Engagedly

engagedly-employee-performance-management

Engagedly allows you to collect and give feedback to your employees. It comes with a feature to segregate responses into different categories. Apart from feedback, the tool is beneficial to improve employee engagement, employee development, and employee performance.

Pricing (Monthly): Starts from $5 per user

Pricing (Yearly): No information available on the website

Channels: Web-Based, Cloud, SaaS, iPhone / iPad, Android

Customer Experience Metrics: NPS, CSAT, CES

Integrations: Slack, Okta, Bamboo HR, Custom API etc.

Webhooks: No information available on the website

Pros: Captures real-time feedback by engaging with employees, easy process to set up and track goals, comes with an integrated 360 degree review process, flexible performance appraisals, option to provide recognition, award points, badges, and rewards.

Cons: Complex to find old posts and reviews, require better tutorial options to educate about the software, not very user-friendly, no option to add emojis in a post, needs to improve the dashboard UI.

Review Score (Capterra): 4.7/5

Ease of Use (G2): 8.6/10

Free Trial: Yes

Support: 24*7 online support, documentation

3. Weekdone

weekdone-okr-software

Weekdone is advanced level OKR (Objectives and Key Results) software that asks employees to provide their feedback and conducts private discussions. Within the tool, employees can fill out their plan details, track progress on different projects, and list down problems related to teams, clients, etc.

Pricing(Monthly): Starts from $9 per user

Pricing (Yearly): $1080

Channels: Web-Based, Cloud, SaaS, iPhone / iPad, Android

Customer Experience Metrics: CSAT, NPS

Integrations: Slack, JIRA, Basecamp, Google tasks, Custom API, etc.

Webhooks: Yes

Pros: Easy user and team configuration, plan activities and track progress, option to set up goals and improve team coordination, boost morale with peer recognition, support, and guide teams with discussions, 1500+ integrations with apps.

Cons: Usability issues, no comprehensive videos, monthly reports not available

Free Trial: 15 days

Review Score (Capterra): 4.6/5

Ease of Use (G2): 8.9/10

Support: 24*7 online support, documentation

4. TINYpulse

tinypulse-employee-engagement-and-feedback-software

TINYpulse assists companies to create pulse surveys and engage with their employees to form high-performing teams. The tool sends one question per week, which can be an open or close-ended question. With the help of robust analytical and reporting tools, managers can quickly analyze their employee’s responses.

Pricing: No information available on the website

Channels: Web-Based, Cloud, SaaS, iPhone / iPad, Android

Customer Experience Metrics: CSAT, NPS

Integrations: Slack, Microsoft Teams, Gmail, Custom API, etc.

Webhooks: Yes

Pros: Easy to set up and manage multiple tasks, creates employee pulse surveys, collects anonymous real-time feedback, tracks employee performance, option to appreciate best performers and give gift cards, able to track wide range of trends, great data visualization feature

Cons: Not suitable for small teams, no option to customize TINYgiftcard feature

Free Trial: 2 months

Review Score (Capterra): 4.7/5

Ease of Use (G2): 9.0/10

Support: Online, documentation

5. Culture Amp

culture-amp-employee-feedback-tool

Culture Amp is a complete Employee Feedback and Performance platform that helps companies to create engagement & pulse surveys and run performance reviews. It gives an option for managers to view data based on different phases of the employee lifecycle – recruitment, onboarding, induction, training, exit. It also has a reporting feature that analyzes and gives you the most crucial drivers for engagement.

Pricing (Yearly): Starts at $3300 per user

Channels: Web-Based, Cloud, SaaS

Customer Experience Metrics: CSAT, NPS

Integrations: Slack, Microsoft Teams, Outlook, Custom API, etc.

Webhooks: Yes

Pros: Great UI and UX, easy to create and customize employee engagement and pulse surveys, option to set reminders for incomplete surveys, in-built chat support tool, 360-degree feedback to capture feedback from coworkers and managers, instant customer support

Cons: Very costly, admin panel is not intuitive, not helpful to analyze different types of data

Free trial: No information available on the website

Review Score (Capterra): 4.7/5

Ease of Use (G2): 9.0/10

Support: Email, live chat

6. 15Five

15five-employee-performance-mangement-software

15Five follows an approach where employees can complete a survey in 15 minutes and managers can review it in 5 minutes. Bundled with lots of features, this engagement tool allows managers to conduct 1-on-1 meetings with their employees. It has an in-built library of feedback questions. The tool also has a section where employees can list down their tasks, which they want to complete.

Pricing (Monthly): Starts at $7 per user

Pricing (Yearly): $114

Channels: Web-Based, Cloud, SaaS, iPhone / iPad, Android

Customer Experience Metrics: CSAT, NPS

Integrations: Slack, JIRA, Bamboo HR, Custom API, etc.

Webhooks: No information available on the website

Pros: Easy to create pulse and employee engagement surveys, option to set different reviewers, creates groups to manage multiple teams, comes in android and ios apps, captures in-depth and actionable insights with advanced analytics and reporting tools

Cons: No option to track personal development goals, require more training videos to learn analytic features, no integration option with the outlook in 1:1 feature

Free Trial: 14 days

Review Score (Capterra): 4.7/5

Ease of Use (G2): 8.6/10

Support: Live chat, email

7. Officevibe

officevibe-employee-feedback-tool

Officevibe lets you collaborate with your teams and gather their valuable feedback to understand where you lack and what all you can do to improve the employee experience. The tool creates and automatically sends surveys to different teams every week. It’s a platform where managers and employees can have 1-on-1 conversations and share their feedback anonymously.

Pricing (Monthly): Starts at $4 per user

Pricing (Yearly): $40

Channels: Web-Based, Cloud, SaaS

Customer Experience Metrics: CSAT, NPS

Integrations: Slack, Google, Office365, Custom API, etc.

Webhooks: No information available on the website

Pros: Easy to manage, creates pulse surveys, option to schedule weekly surveys, supports custom polling option, option to collect feedback and view reports via in-app messaging, tracks and measures 10 key metrics and 26 sub metrics

Cons: No option to customize scales and create customized reports

Free Trial: 14 Days

Review Score (Capterra): 4.6/5

Ease of Use (G2): 9.0/10

Support: Live online, documentation

8. Energage

energage-employee-feedback-platform

Energage is a cloud-based employee engagement platform that connects with employees in 3 different parts – survey, connect, and coach. It comes with a 24 question survey to measure the company’s culture to provide managers with the data to boost their team’s performance. There’s an option to customize the surveys and deploy them via an app.

Pricing: No information available on the website

Channels: Web-Based, Cloud, SaaS

Customer Experience Metrics: CSAT, NPS

Integration: No information available on the website

Webhooks: No information available on the website

Pros: User-friendly survey tool, creates workplace and pulse surveys, in-built chat-bot feature to connect with employees, excellent reporting features, able to submit a company for local rewards

Cons: Sometimes error message appears at the time of survey launch, no option to purchase specific reporting features

Free Trial: No information available on the website

Review Score (Capterra): 4.5/5

Ease of Use (G2): 9.0/10

Support: Live online, documentation

9. Reward Gateway

reward-gateway-employee-engagement-platform

Reward Gateway gives companies a platform to streamline their internal communication and employee recognition processes to retain their best workforce. The tool lets you keep track of your employee engagement efforts and builds a reward system to boost employee engagement.

Pricing (Monthly): £6

Pricing (Yearly): £72

Channels: Web-Based, Cloud, SaaS, iPhone / iPad, Android

Customer Experience Metrics: CSAT, NPS

Integration: Slack, Okta, G Suite, Custom API, etc.

Webhooks: Yes

Pros: Easy navigation, availability of the mobile app, option to save money in the form of vouchers and cashback, quick response time from the support team, option to store unused vouchers, simple to view employee statistics

Cons: Difficult to remove employees, require more options to engage with employees, need to update knowledge base articles

Free Trial: No information available on the website

Review Score (Capterra): 4.9/5

Ease of Use (G2): 9.0/10

Support: 24*7 online support, documentation

10. Reflektive

reflektive-employee-performance-management-tool

Reflektive helps companies to conduct monthly, quarterly, and yearly performance reviews to assess and improve the productivity of their teams. It has a feature to list down the individual and team goals so that your reporting manager can keep track of your progress. Employees can even provide feedback to their team members.

Pricing: No information available on the website

Channels: Web-Based, Cloud, SaaS, iPhone / iPad, Android

Customer Experience Metrics: CSAT, NPS

Integration: Gmail, MS Office, Workday, Custom API, etc.

Webhooks: No information available on the website

Pros: Easy to log goals, reviews, and feedback, captures employee sentiments via engagement, onboarding, and exit surveys, great workflows to do evaluations, view and compare performance data with analytical tools

Cons: Not intuitive, difficult to compare results, no mass edit option available for reviews

Free Trial: No information available on the website

Review Score (Capterra): 4.3/5

Ease of Use (G2): 8.6/10

Support: Live online

Wrap Up

Employees are the sole reason for the success and growth of any business. If you care about them, they’ll stick with you for the long-term. Implementing the right tool will help organizations to collect more accurate data on regular intervals, make the feedback process more efficient, motivate employees to work on their pain-points, and guide them in the right direction.

Every organization wants its employees to be satisfied, and it’s tough to gauge the satisfaction levels of the workforce without an automated tool. Whether you make use of an Employee Net Promoter Score or create an Employee Satisfaction Survey, both will help your organization to turn the valuable feedback into actionable insights. It will help you raise your eNPS scores by creating an incredible atmosphere for your staff.

 

 

Published on Jul 22, 2020. Updated on Jul 23, 2020.



Megha

Written by Megha

Jul 22, 2020

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