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Customer Experience

13 Best Product Experience Management Software For 2023

13 Best Product Experience Management Software For 2023

When we talk about making our product successful, the one thing which is the most essential to focus on is Product Experience. Surpassing even the price and design of the product, PX is a super important aspect that users focus on while they use a product. But do you know whether the experience you provide to the users satisfies them or not? Do you know how they perceive that experience and what they think about you and your product?

The way to get answers to these questions is by tracking and measuring PX. When you measure Product Experience, you can also work on it to improve it and make your product users stay with you for long. But how would you track, manage, and improve PX?

Here comes the need for having a good Product Experience Management Software in place. But choosing the right software for this purpose is tricky, when there are so many software and apps available in the market each claiming to be the best.

So we are here to help you with some of the best Product Experience Management Software. You can select any of them depending upon your business requirements. Let’s list out the 12 best Product Experience Management Software in 2023.

Best Product Experience Management Software

  1. Zonka Feedback
  2. Chisel
  3. Informatica
  4. Qualtrics
  5. Salsify
  6. Goaland
  7. Productboard
  8. InRiver
  9. Delighted
  10. Akeneo
  11. Qualaroo
  12. GainSight
  13. Forsta

Let’s learn more about them and see how they can help you in achieving your product goals.

1. Zonka Feedback

Zonka Feedback - Product Experience Software

Zonka Feedback is one of the best Product Experience Management Software that all businesses irrespective of their business size, can use to create effective Product Experience Surveys to gauge Product Experience of the users. It is a multichannel and easy-to-use software with which you can not only measure PX, but also work on it in real-time to improve it. You can also collect users’ ideas to improve your products and develop products that your customers love.

Top Features

  • Ready-to-use templates of various types PX surveys
  • Metric Surveys like NPS, CSAT and CES Surveys
  • Measuring Product Market Fit
  • Real-time survey response alerts
  • Omnichannel software
  • Smart survey targeting and distribution management
  • Creation and management of tasks
  • Advanced Data Analytics and Reporting
  • Powerful integrations like Hubspot, Salesforce, and more

Pricing

  • Starter plan costs $49/month
  • Professional plan costs $99/month
  • Growth plan costs $199/month
  • Custom plan available with personalized price quotes as per business requirements.

It also offers a free trial. You can Try it for Free for 7 Days.

Score On

  • G2 - 4.7/5
  • Capterra - 4.8/5
  • GetApp - 4.8/5

2. Chisel

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Chisel is a product experience management tool that allows companies to manage and optimize customer interactions across all channels. With Chisel, companies can improve their customer experience by identifying areas for improvement, personalizing interactions, and tracking the success of their efforts. It can also build targeted campaigns, personalize website experiences, and create customer segments for better engagement. It is suitable for all sizes of business. 

Top Features

  • Idea Box is a one-stop shop for all of the ideas that come from your customers. 
  • Feedback Portal enables you to gather ideas directly from customers and reassures them that you listen to them every step of the way.
  • Milestone Tracking
  • Offers all-in-one product management solutions to allow customer-friendly product experience management. 
  • With Zendesk and intercom integration, support teams push support tickets and conversations into Idea Box, aiding product experience management.

Pricing

It offers three plans to cater to the needs of teams of all sizes.

  • Essential plan for $0/month.
  • A premium plan for $49/month
  • Enterprise plan for large organizations for which contact sales.

Score On

  • G2 - 4.8/5
  • Capterra - 4.9/5
  • GetApp - No Reviews on GetApp

3. Informatica

Informatica Product Experience Software

Informatica is a Product Information management tool to support Product Experience Management. It is best for enterprise Product Data Exchange (PDX) that helps integrate data in a secure, scalable environment to provide users with a holistic access to enterprise data on time. With this tool, you can simplify design, collaboration, and reuse to reduce developer’s time and boost efficiency with unique metadata management.

Top Features

  • Enterprise level data integration
  • Secure Transport of data with features like privacy management and complete user authentication
  • Simple and easy-to-use Visual Interface
  • Compatible for huge range of data sources to move high volume of data
  • Automatic delivery of personalized product data
  • Driving conversions with added context to PX based on channels, preferences, and product availability. 
  • Unified process to empower collaboration and improve productivity
  • Digital Asset Management
  • API-based data distribution

Pricing

Customized pricing quotes as per user requirements.

It offers a free trial for 30 days.

Score On

  • G2 - 4.2/5
  • Capterra - 4.3/5
  • GetApp - No Reviews on GetApp

4. Qualtrics

Qualtrics - Product Experience Software

Qualtrics is another great product Experience Management Software that brings your customers into product development. This tool lets you know about broken product experiences by tracking PX at everything from market assessment and concept testing to pricing. 

Top Features

  • Feedback from 27 channels and 125+ data sources
  • Data Analysis at every step
  • Product Optimization powered by Conjoint Analysis
  • Concept Testing
  • Action routing and Closing Product Experience gaps

Pricing

Not Provided, available with personalized quotes as per business requirements. However, according to Capterra, pricing starts from $1500/annum and it also offers a free trial.

Score On

  • G2 - 4.3/5
  • Capterra - 4.7/5
  • GetApp - 4.7/5

5. Salsify

Salsify - Product Experience Software

Salsify is another tool that deals in Product Information Management and extends towards product Experience Management. It allows brands to manage, syndicate, and optimize Product Experience at scale.

Top Features

  • Fully customizable Product Information Management Solution to allow user-friendly Product Experiences
  • Supports multichannel and multi-modal sales offerings
  • Salsify Digital Catalogs
  • DTC to manage products on brand owned eCommerce platforms. 
  • Automated insights and Closing the loop on product performance with measurable analytics.
  • Optimization of product pages

Pricing

Exact pricing Not Provided, Subscription-based model with several price tiers as per business needs. As per information on Get App, it offers a free trial too.

Score On

  • G2 - 4.4/5
  • Capterra - 4.6/5
  • GetApp - 4.6/5

6. Goaland

Goaland - Product Experience Software

Goaland is another Product Experience Management software that facilitates Product Information Management for the businesses to create compelling and optimized Product Experiences. It gives a full control of Product Experience Management to enable the users to sell better and more. It suits businesses of all sizes.

Key Features

  • High Quality Product information
  • Omnichannel platform with content consistency
  • Contextualization to provide personalized experiences to clients
  • Optimization of product search

Pricing

It offers three plans namely Standard (10 users), Premium (35 users), and Enterprise (unlimited users). Price of each plan depends on your business requirements. It offers a free trial also.

Score On

  • G2 - 5/5
  • Capterra - No Reviews
  • GetApp - No Reviews

7. Productboard

Productboard

ProductBoard is an effective Product Experience Management system that helps your product teams understand better about the users’ needs and prioritize what to develop next as per user requirements. It helps you align everybody on the product roadmap.

With Productboard, you can launch your products while gathering feedback from your customers and develop products that your customers love.

Top Features

  • Interactive, customizable live Roadmaps
  • Standardized, data-informed prioritization to build the right features
  • Centralized Feedback that can be converted into actionable insights with AI
  • Customer Idea Validation
  • Closing the Feedback Loop
  • Integrations and APIs to make work smoother

Pricing

It offers multiple plans for Team as well as Enterprise

  • Team Plans
  • Essential plan costs $20/month per maker
  • Pro plan costs $80/month per maker
  • Organization Plans include Scale plan and Enterprise plan, the cost of which depend on business requirements

Score On

  • G2 - 4.3/5
  • Capterra - 4.7/5 
  • GetApp - 4.7/5

8. InRiver

InRiver - Product Experience Management Software

InRiver is another digital PIM solution that extends to Product Experience Management and helps businesses create great Product Experiences. It helps marketers, merchandisers, and commerce teams, and managers deliver a streamlined path of purchase for the customers.

This tool focuses on providing actionable information to the customers at various touchpoints of the customer journey through multiple channels. It extracts data-driven insight regarding how your product performs and streamlines the customers’ buying process.

Top Features

  • Digital Asset Management
  • Easy access to product data feeds (ERP, PLM, and more)
  • Central Hub for collaboration and optimization of internal and external teams
  • Product content optimization
  • Automated updates across all channels
  • Data-driven insights of Product Experiences
  • Automatic optimization of Product Content
  • Data-driven product insights
  • Performance Metrics

Pricing

Customized prices as per business requirements.

Score On

  • G2 - Not Available
  • Capterra -  No Reviews
  • GetApp - No Reviews

9. Delighted

Delighted - Product Experience Management Software

Delighted is another great Product Experience Management platform that businesses use to collect Product Feedback and work on it to improve users’ Product Experience. It is very easy to use and setup and provides templates for various types of surveys like NPS, CES, CSAT, Star-rating, Product Market Fit Surveys, and more.

Top Features

  • Multilingual Software, supports 37 languages
  • In-built Reporting and Analytics capabilities
  • Third-party integrations with Shopify, Salesforce, Office 365, and more
  • Feedback alerts and notifications
  • Action Management and Churn Management
  • Multichannel Software

Pricing

  • It provides a Free plan and offers multiple paid plans.
  • Premium plan costs $224/month.
  • Premium Plus plan costs $449/month.
  • Enterprise plan is a personalized plan, its price depends on the business requirements.

10. Akeneo

Akeneo is another popular solution for Product Experience Management and Product Information Management that enables merchants and brands to deliver great experiences to their customers across multiple sales channels.

Akekeno’s PXM solutions are surrounded by an ecosystem of technology partners that offer to extend features and connect to popular platforms of various times like print, eCommerce, mobile, POS and DAM.

Top Features

  • Asset Categorization
  • Catalog Management
  • Content Creation and Management
  • Product Data Management
  • Multichannel distribution and marketing
  • Third-party Integrations
  • Relationship Mapping
  • Metadata Management

Pricing

It offers multiple plans.

  • Community Edition is Free
  • Growth Edition starts at $25000 per year
  • Enterprise Edition is personalized plans cost of which depends on business requirements.

Score On

  • G2 - 4.5/5
  • Capterra - 4.8/5 
  • GetApp - 4.8/5

11. Qualaroo

Qualaroo - Product Experience Management Software

Qualaroo is another Product Feedback and Product Experience Management Software that businesses use to collect Product Feedback from their product users. The tool also enables them to act on it instantly and improve Product Experience. With this tool, you can create in-product surveys and collect feedback through multiple channels like website and mobile.

Top Features

  • Ready-to-use Qualaroo Templates
  • AI Sentiment Analysis to automate feedback mining
  • Qualaroo Nudge for Prototypes
  • Multiple types of surveys like Confirmation Page Surveys and Exit Intent Surveys
  • Question Branching with features like Skip logic
  • A/B Testing
  • Popular Integrations like Slack, Tableau, Zapier, Salesforce, and Intercom

Pricing

  • It offers multiple plans to choose from.
  • Essentials plan costs $80/month.
  • Premium plan costs $160/month.
  • Enterprise plan is for large organizations, the price depends on the business requirements.

It also provides a free trial for 15 days.

Score On

  • G2 - 4.5/5
  • Capterra - 4.8/5
  • GetApp - 4.8/5

12. GainSight

Gainsight - Product Experience Management Software

Gainsight is also a good cloud-based Product Experience Management platform that businesses of all sizes can use to analyze Product Experience and develop effective strategies for prospective customers. It helps you conduct in-app surveys to collect feedback and take immediate action on it and close the feedback loop to improve PX.

Top Features

  • Product Feedback Collection
  • Advanced Product Analytics
  • Data-driven Roadmap Prioritization
  • Native Omni-channel Engagement
  • Metric Surveys like NPS, CSAT, and CES surveys
  • In-app Surveys with intelligent targeting
  • Advanced Segmentation to drive personalized engagement
  • Single View of Entire Portfolio

Pricing

Pricing is not provided, personalized quotes are prepared as per business requirements. It also offers a free trial.

Score On

  • G2 - 4.4/5
  • Capterra - 4.3/5 
  • GetApp - 4.3/5

13. Forsta

Forsta - Product Experience Management Software

Forsta is another Comprehensive Product Experience Management Software and an easy-to-use professional survey and reporting solution that businesses that are looking for quick survey and reporting solutions use. It is designed to help businesses create customizable surveys in multiple languages to conduct Product Experience Research in the market and collect feedback.

Top Features

  • Customizable Templates
  • Market Segmentation and Targeting
  • Product, brand and price testing
  • Quantitative and Qualitative Market Research
  • Collecting, analyzing, and sharing real-time user insights
  • Activity Dashboard

Pricing

Pricing is not provided on the website.

Score On

  • G2 - 4.2/5
  • Capterra - 4.5/5 
  • GetApp - 4.5/5

Published on Dec 22, 2022. Updated on Feb 02, 2023.



Nikhil Dawer

Written by Nikhil Dawer

Dec 22, 2022

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