Competitive NPS Survey Template

Net Promoter Score (NPS) is a Customer Satisfaction metric that measures how likely your audience and customers are to recommend your brand and services to their friends, family, and colleagues.

Use this expert, ready-to-use Competitive NPS Survey Template to measure your competitive strengths and weakness so that you can analyze them with a better understanding and make informed business decisions.

Understanding Competitive NPS Survey Template

With our expert Competitive NPS Survey Template measure your competitors’ strengths and weaknesses over time. This Competitive NPS Survey Template has been designed to get real insight into your market competitors and their plans and strategy to promote their brand.

This survey helps you compare their performance with yours to better focus on organization’s goal. You can customize and personalize the survey to add your brand identity like logo, colors, backgrounds and add questions to better use the template to meet your requirements.

To create a survey using the Competitive NPS Survey template, just sign up or sign in to Zonka Feedback. You’ll be able to choose the Competitive NPS Survey Template when you begin creating your feedback form or survey.

List of NPS Survey Questions

The following questions are included in this Competitive NPS Survey Template.

  • Which of the following brands are you familiar with? (Select all the brands that apply)
  • How frequently do you use this type of product?
  • Which of the brands listed below do you like to use?
  • What would you say their service quality is like?
  • When you think about competition #1, what comes to mind first?
  • How likely are you to recommend competitor #1 to a friend or colleague?
  • Why did you give that rating? • How would you rank their products' value for money?
  • What is your opinion of their customer service?

If you're looking at capturing Customer Details, you can add more questions to the Competitive NPS Survey. You can also integrate to your tools and pass data while taking feedback using this Competitive NPS® Survey Template.

Sign Up on Zonka Feedback for free and implement this Competitive NPS Survey in your account to measure Customer Loyalty.

Create and send this Competitive NPS Survey

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