With our expert Competitive NPS Survey Template measure your competitors’ strengths and weaknesses over time. This Competitive NPS Survey Template has been designed to get real insights into your market competitors and their plans and strategy to promote their brands.
This survey helps you compare their performance with yours to better focus on the organization’s goal. You can customize and personalize the survey to add your brand identity like logo, colors, and backgrounds, and add questions to better use the template to meet your requirements.
To create a survey using the Competitive NPS Survey template, just sign up or sign in to Zonka Feedback. You’ll be able to choose the Competitive NPS Survey Template when you begin creating your feedback form or survey.
You can send out the competitive NPS survey template via email or SMS after the first interaction with a potential customer. You can also use mobile, tablet, or kiosk surveys. For example, in a SaaS product expo, you can send this survey to the attendees and see how they are considering making a purchase. For example, if customers say that the pricing of a competitor is more strategic, you can look into this area and even go ahead to offer customized solutions to meet customers in the middle.
The following questions are included in this Competitive NPS Survey Template.
If you're looking at capturing Customer Details, you can add more questions to the Competitive NPS Survey. You can also integrate your tools and pass data while taking feedback using this Competitive NPS® Survey Template.
Sign Up on Zonka Feedback for a free trial and implement this Competitive NPS Survey in your account to measure Customer Loyalty.
You can add questions so customers can select the competitors they do business with. You can further ask the primary NPS question to understand how loyal they are to a brand and what can be done to convert or retain customers who may be doing business with a competitor.
What are the NPS survey questions?