Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝

Get it For Free
Request a Demo

Book a Demo with Zonka Feedback


Get Started for Free

Enter primary contact's full name
Enter primary contact's email address
Choose a password (at least 6 characters, no spaces, case-sensitive)
  • Your account is being created in the
By proceeding, you agree to the Terms of Service and Privacy Policy.
Or, sign up with email

user-picsrating-star crowd-logo captera-logo Rated 4.8/5 stars

Detailed NPS Template

Identify customer pain points by analyzing the information you get from the Detailed NPS template. Use close and open-ended questions to target promoters, passives and detractors. Click on the ‘Use this template’ and survey your customers for free. 

  • Try 14 days for Free
  • Lightening fast setup

Why use the Detailed NPS Template? 

The template allows the companies to ask that ‘ultimate’ question (using NPS) that allows them to measure the customer satisfaction levels of the users and know the primary reason for their score. Benefits of using Detailed NPS Template:

Get started right away with a free trial

How to use the Detailed NPS Survey Template? 

The Detailed NPS Survey Template is a free template available in Zonka Feedback. To use this, follow these steps. 


Ready to take it a step further?

Use Zonka Feedback to create detailed NPS surveys to engage with your customers and improve customer loyalty. Once you have created your survey, the distribution is quite easy, as you can reach your customers via Tablets, SMS, Email, Widgets and more. 

Use survey triggers to send NPS at the right time and gauge their loyalty. With Zonka Feedback, you can schedule NPS surveys, Trigger NPS survey post an event, Automate NPS surveys on the website & in-App. 


List of Detailed NPS Survey Questions

The following questions are included in this Detailed NPS Template.

  • How satisfied are you with your experience with our company?

  • What is the primary reason for your rating?


FAQs about Detailed NPS Survey Template

  1. How many questions should the Detailed NPS survey template have? 

It should have 2 questions. The first question should ask the customer to score your product or service on an NPS scale of 0 to 10. The second question is a follow-up question, which focuses on the primary reason behind the user’s score. 

      2. How often NPS should be measured? 

NPS is a long-term measure of customer loyalty and allows businesses to keep track of their loyal customers. Ideally, you should pick one or two dates each year to collect NPS scores and stick with the schedule. 

      3. Where can I use this Detailed NPS Survey template? 

You can use a QR code at your touchpoint. Another method is to send an email or SMS survey to the customer once the service is completed. If you don't have access to the internet, you can conduct offline surveys using kiosks, mobile devices, or tablets.

Create and send this Detailed NPS Template

Get Started