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Net Promoter Score Survey Template with Comments

The Net Promoter Score survey evaluates the customer satisfaction and likeliness to recommend your brand their friends and colleagues. But this Net Promoter Score Survey Template with Follow Up Question will take you a step ahead by also capturing the reason behind the customer score. This form template will lead to more engagement than a simple NPS survey and also more actionable responses.

Capture the likeliness of the customers to recommend your business to their friends, colleagues and other acquaintances with this feedback form. Collect, analyze, and benchmark customer satisfaction levels over a period of time and strive to improve them constantly via this NPS survey form. Ask for more than a score by having your customers fill the reason behind their NPS score/rating. This template can be used by all industries such as hotels, restaurants, retail, healthcare and more to access their customer loyalty. Send this NPS survey form template through web links distributed on SMS and Email from within the Zonka Feedback Platform.

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Multi-channel NPS Survey App

Zonka is a multi-channel NPS survey app. Conduct and send NPS surveys through multiple channels. Create survey forms & deploy on tablets (Android & iPad), on the web, in your app, via SMS and Emails and more. Review detailed reports, response data and take informed actions.

Android survey app

Capture customer feedback
on-premises on Android tablets

iPad survey app

Collect feedbacks on iOS devices
like iPad & iPhone

Online surveys

Run online surveys and distribute via multiple channels

Multi-channel survey system

Email surveys

Email surveys directly from
Zonka or send via APIs

SMS surveys

Send SMS with Survey links
to customer phone numbers

Mobile surveys

The surveys work beautifully
on both desktop and mobile

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Enter primary contact's full name
Enter primary contact's email address
Choose a password (at least 6 characters, no spaces, case-sensitive)
Enter company name