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Net Promoter Score Survey Template with Follow Up Question for Detractors (Logic-based)

Can you imagine how easy will it be for you if the customers that are dissatisfied with your company can be uncovered in a snap along with their reasons for the dissatisfaction? This survey template will help you do the exact same!.

This logic-based Net Promoter Score Survey Template with Follow Up Question for Detractors true to its name provides you with a net promoter score question along with a follow-up question that will only be visible to your detractors i.e. the customers who have rated you between 0 and 6 in the NPS question. The customers that are completely satisfied with your company or are neutral about your company (the ones that have rated you 7-10) will be lead directly to the ‘thank you’ screen of the survey after they enter their NPS scores. Following up with the dissatisfied customer group i.e. the detractors is most crucial for any business as they hold the power to tarnish your brand reputation by spreading negative word of mouth about you. Spot your brand detractors quickly and also understand reasons behind their dissatisfactions.

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Multi-channel NPS Survey App

Zonka is a multi-channel survey app. Analyze and evaluate customer satisfaction, follow up and make them come back to you. Create survey forms & deploy on tablets (Android & iPad), on the web, in your app, via SMS and Emails and more. Review detailed reports, response data and take informed actions.

Android survey app

Capture customer feedback on-premises on Android tablets

iPad survey app

Collect feedbacks on iOS devices like iPad & iPhone

Online surveys

Run online surveys and distribute via multiple channels
Multi-channel survey system

Email surveys

Email surveys directly from Zonka or send via APIs

SMS surveys

Send SMS with Survey links to customer phone numbers

Mobile surveys

The surveys work beautifully on both desktop and mobile

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Enter primary contact's full name
Enter primary contact's email address
Choose a password (at least 6 characters, no spaces, case-sensitive)
Enter company name