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Net Promoter Score Survey Template with Comments

Use Net Promoter Score Survey Template with a comment box to allow customers to share why they would or wouldn’t recommend you in their own words through a comments box.

Understanding the Net Promoter Score Survey Template with Comments

This NPS survey template has been designed to get an insight into customer loyalty and their likelihood to promote your brand within 30 seconds to a minute with one simple NPS question along with a follow-up question where customers can write their reason for giving you the score. This will help you understand why customers are choosing to either recommend or not recommend your brand.

You can customize and personalize the survey to represent your brand with elements like your logo, color palette, background, image, gifs, etc. You can also edit the questions in this Net Promoter Score survey template so it better meets your requirements. 
To create a survey using our NPS template with Comments template, just sign up or sign in to Zonka Feedback. You’ll be able to choose the template when you begin creating your feedback form or survey.

How to Use the Net Promoter Score Survey Template?

You can use this NPS survey template at different touchpoints, for example, post-transaction, as well as at important milestones in the customer lifecycle, for example, 6 months of subscription.

You can share this survey with your customers through different channels, including:

Email and SMS: Share the survey link via email or SMS. Also, embed the NPS question directly in the email body or email signature.

Website: Add the NPS survey to your website to collect feedback from online visitors.

Live Chat: Integrate with software like Intercom and others to run this survey in the live chat during support interactions.

QR Code: Embed the survey link in a QR code and use it to collect on-site feedback and feedback post-product delivery by printing the QR code on packages or the product itself.

Mobile/Tablet/Kiosk: Collect on-site feedback through mobile, tablet, and kiosk surveys. 

List of Net Promoter Score Survey Questions

The following questions are included in this Net Promoter Score Survey Template with Comments:

  • How likely are you to recommend us to a friend or colleague?
  • What is the most important reason for your score?

Sign Up on Zonka Feedback for free and implement a Net Promoter Score Survey With Comments in your account to capture the data.


What to include in an NPS survey?

The standard Net Promoter Score survey template consists of these questions:

  • How likely are you to recommend our brand to others?
  • What is the reason for your score?
  • Please share feedback in your own words.

What is a Net Promoter Score survey with comments?

An NPS survey template with comments consists of the standard NPS question as well as a comment box so customers can share the reason for the score they chose or feedback in their own words. 

Create and send this Net Promoter Score Survey Template with Comments

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