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Net Promoter Score Survey Template with Follow Up Questions

Just knowing the NPS is not enough, it is also important (and helpful) to find out why your customers gave you the Net Promoter Score that they did. Discover the drivers of customer loyalty using our Net Promoter Score Survey template with follow-up questions.

Understanding Net Promoter Score Survey Template

With our expert Net Promoter Score Survey Template with follow-up questions, you can not only calculate NPS but you can also find out what increases loyalty among customers.

This NPS survey template has been designed to get an insight into customer loyalty and their likelihood to promote your brand within 30 seconds to a minute with one simple NPS question along with two follow-up questions. The follow-up questions would help you understand what customers liked about your brand and what you could improve to gain their loyalty.

You can customize and personalize the survey to add your brand identity like logo, colors, and backgrounds, and add questions to better use the template to meet your requirements.

To create a survey using our Net Promoter Score Survey Template with Follow UP Questions, just sign up or sign in to Zonka Feedback for a free trial. You can also explore the other free NPS survey template options. 

How to Use the NPS Survey Template?

You can send the NPS survey template to your customers post certain interactions or at fixed milestones. You can send your customers email NPS surveys, SMS NPS surveys, and even collect on-site feedback using mobile, tablet and kiosk devices. 

List of Net Promoter Score Survey Template with Follow-Up Questions

The following questions are included in this Net Promoter Score Survey Template with Follow Up Questions:

  • How likely are you to recommend us to a friend or colleague?
  • What can we improve? 
  • What did we do well?

Sign Up on Zonka Feedback for free and implement a Net Promoter Score Survey Template with Follow-Up Questions in your account to capture the data.

FAQs

What to include in an NPS survey?

You must first include the primary NPS question to accurately measure customer loyalty. You can also add a couple of follow-up questions so customers can share what they liked or disliked about your brand. 

What are the NPS survey questions?

  1. How likely are you to recommend us to a friend or colleague?
  2. What did you like about the brand?
  3. What did you dislike about your experience with us?

Create and send this Net Promoter Score Survey Template with Follow Up Questions

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