This NPS survey template is for existing customers and is sent out at fixed customer lifecycle points to understand customers' loyalty to the brand as a whole and not just based on certain interactions.
The survey template helps in understanding how often customers shop with you and how likely they are to continue doing so. The standard NPS question helps capture exact brand NPS scores from customers to gauge their loyalty.
Just sign up or sign in to Zonka Feedback for a free trial and you’ll be able to choose the NPS and brand loyalty survey template when you begin creating your feedback form or survey.
The NPS Brand Loyalty can be sent out via email or SMS at fixed milestones. You can also collect on-site NPS feedback from your store visitors.
NPS brand loyalty survey questions in this template include:
If you're looking to capture customers’ details, you can add more questions to the NPS brand loyalty Survey. You can also integrate the survey tool into your existing software and pass data automatically to make your surveys more personalized and smart.
Sign Up on Zonka Feedback for free and implement this NPS brand loyalty Survey in your account to measure customer loyalty.
How to measure brand loyalty?
You can measure brand loyalty with an NPS survey question – how likely are you to recommend our brand to others on a scale of 0 to 10?