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Online Airline Satisfaction Survey Template

Use the Online Airline Satisfaction Survey Template to gain insights about your airline services from passengers. This feedback template asks passengers about their in-flight experience and what they think the airline can improve on. 

Understanding Online Airline Satisfaction Survey Template

Zonka Feedback’s Online Airline Satisfaction Survey Template comes with nine simple questions that air passengers can answer in less than 2 minutes. It asks them to rate the airline on the basis of different parameters like comfort, luggage storage, cleanliness, noise, and more. Apart from that, you can find out the key demographics and the type of ratings they give. You can classify passengers based on age group, gender, frequency of travel, etc., to deliver more tailored airline services.

You can quickly implement this Online Airline Satisfaction Survey Template and collect feedback from your passengers using this template. Simply sign up on Zonka Feedback and get started.

How to Use Airline Satisfaction Survey Template?

You can use this airline passenger satisfaction survey using Offline Surveys, which means that you can collect feedback without internet connectivity on the flight. Here are different channels you can use:

QR Code Surveys: You can embed the airline satisfaction survey in the QR code that you can print and display on the back of seats, menu cards, or brochures so passengers can share feedback during their flight.

Mobile/Tablet: Flights with tablet screens behind the seats can have the QR code displayed on it so passengers can scan it and take the airline satisfaction survey.

Email/SMS: You can send email and SMS surveys post-flights to capture feedback.

List of Airline Customer Satisfaction Survey Questions

The following airline customer satisfaction survey questions are included in this template:

  • What is your gender?
  • Age Group
  • Which of the following describes you best?
  • How often do you fly?
  • Please rate the aircraft on: Comfort of seating
  • Please rate the aircraft on: Space for luggage storage
  • Please rate the aircraft on: Cleanliness of aircraft
  • Please rate the aircraft on: Noise level of aircraft
  • Please tell us what can we do to improve.

Sign Up on Zonka Feedback for a 7-day free trial and try this Online Airline Satisfaction Survey Template to gauge feedback about your airlines and the satisfaction level of the passengers.

FAQs

What to include in an airline satisfaction survey?

  • Please rate the aircraft on: Comfort of seating
  • Please rate the aircraft on: Space for luggage storage
  • Please rate the aircraft on: Cleanliness of aircraft
  • Please rate the aircraft on: Noise level of aircraft
  • Please tell us what can we do to improve.

What questions determine airline satisfaction?

  • How would you rate the flight?
  • How would you rate the reward programs?
  • How likely are you to recommend us to others?

Create and send this Online Airline Satisfaction Survey Template

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