Zonka Feedback’s Online Airline Satisfaction Survey Template comes with nine simple questions that air passengers can answer in less than 2 minutes. It asks them to rate the airline on the basis of different parameters like comfort, luggage storage, cleanliness, noise, and more. Apart from that, you can find out the key demographics and the type of ratings they give. You can classify passengers based on age group, gender, frequency of travel, etc., to deliver more tailored airline services.
You can quickly implement this Online Airline Satisfaction Survey Template and collect feedback from your passengers using this template. Simply sign up on Zonka Feedback and get started.
You can use this airline passenger satisfaction survey using Offline Surveys, which means that you can collect feedback without internet connectivity on the flight. Here are different channels you can use:
QR Code Surveys: You can embed the airline satisfaction survey in the QR code that you can print and display on the back of seats, menu cards, or brochures so passengers can share feedback during their flight.
Mobile/Tablet: Flights with tablet screens behind the seats can have the QR code displayed on it so passengers can scan it and take the airline satisfaction survey.
Email/SMS: You can send email and SMS surveys post-flights to capture feedback.
The following airline customer satisfaction survey questions are included in this template:
Sign Up on Zonka Feedback for a 7-day free trial and try this Online Airline Satisfaction Survey Template to gauge feedback about your airlines and the satisfaction level of the passengers.
What to include in an airline satisfaction survey?
What questions determine airline satisfaction?