Powering Employee and Customer Feedback in all industries, worldwide

Restaurant Customer Feedback Software

With the rise of social media and restaurant listing websites, customers are more likely than ever now to share their thoughts about food, dining experience, and delivery experience online. More often than not, the feedbacks never reach the business owners.
With Zonka Feedback, you can set up the on-premise real-time Restaurant Feedback App to get feedback from your customers at the moment. This allows the customers to rant their experience to you directly and allows you a chance to take action to improve customer experience.

Ways to set up Zonka Feedback for Restaurants

• Hand over the tablet to dine-in guests at your restaurant post a meal
• Set up a kiosk-based tablet feedback system at QSRs
• Send restaurant email surveys and SMS surveys post dine-in
• Send email surveys and SMS surveys post food-delivery
• Print QR code on your take away boxes to get customer feedback
• Integrate Zonka Feedback with your POS to personalize feedbacks

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Patient Feedback Software for Hospitals and Healthcare Centers

Patient Feedback is important not just to hear the voice of the patient and gauge their experience, but also to understand patient needs, staff performances and improve patient care.
Using Zonka Feedback, clinics, hospitals, and healthcare centers can take inpatient and outpatient feedback and effectively use this feedback to improve patient satisfactions.

Ways to set up Zonka Feedback for Restaurants

• Take inpatient feedback during stay and discharge
• Set up outpatient feedback
• Set up a kiosk-based tablet feedback system at QSRs
• Send restaurant email surveys and SMS surveys post dine-in
• Send email surveys and SMS surveys post food-delivery
• Print QR code on your take away boxes to get customer feedback
• Integrate Zonka Feedback with your POS to personalize feedbacks

Know more about Patient Feedback Management System →

Guest Feedback Software for Hotels & Resorts

It is almost an unsaid rule that guest feedback at hotels and resorts is mandatory. Miffed guests at hotels will almost always complaint on TripAdvisor and other online sources and they’re very likely to not recommend. An upset guest is always going to encourage others to not visit the hotel as well.
With Zonka Feedback, you can take feedback at hotels and resorts at various touchpoints, get real-time feedback alerts about guest feedback and keep the staff on their toes to act on issues instantly.

Ways to set up Zonka Feedback for Hotels and Resorts

• Take feedback at various touchpoints at hotel
• Hand over Zonka Feedback enabled tablets at restaurants for feedback
• Set up tablet-based kiosks at reception to take feedback during hotel check-in and check out
• Send hotel guest experience survey to guests post check in via email surveys or SMS surveys
• Allow guests to give feedback at spas, restaurants, business center, banquets and other areas in the hotel
• Capture customer information at hotels using Zonka Feedback
• Integrate Zonka Feedback with your Hotel POS System to automate capturing Guest Feedbacks

Know more about Guest Satisfaction Feedback Software for Hotels & Resorts →

Retail, Shopping and eCommerce Feedback

Use Zonka Feedback at retail stores, shopping centers, malls, hypermarkets, and supermarkets to get real-time customer feedback from shoppers. Taking customer feedback at retail stores is a great way to understand what your customers like and dislike and why they purchase or didn’t purchase at your store.
Feedback from shoppers and customers at retail stores, shopping centers is also helpful in understanding your customers better and gathering information about them.

Ways to set up Zonka Feedback for Retail Stores and Shopping Centers

• Measure Shoppers’ Satisfaction using Touchscreen Feedback Kiosks at Billing Counters
• Print Feedback Form Link or QR Codes in Receipt and Bills to get customer feedback
• Collect Customer Data for marketing through feedback forms
• Manage loyalty program sign ups using Zonka Feedback at your Retail Stores
• Put Feedback Forms online at eCommerce Websites

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Customer Feedback Software for Banks, Financial Institutions and Insurance Companies

A Digital Customer Feedback Software at your bank will help you easily hear the voice of each customer, their experience and opinion about your services, staff and efficiency of operations – all in real-time.
Capture customer feedback at retail banks, insurance companies, and other financial institutions. Understand staff performance, the quality of services rendered at each teller counter, customer feedback and more – all in real-time.

Ways to set up Zonka Feedback for Banks, Financial Institutions and Insurance Companies

• Set up tablet-based feedback system at Teller Desk
• Track staff and teller performance at banks
• Take feedback on the bank website for online banking

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Airline Passenger Feedback & Airport Survey Software

Take passenger feedback at various touchpoints at the airport and during and after their journey on the flight. Set up at check-in, post-security security check, at washrooms, inflight, post-flight and other key areas to get real-time passenger feedback, get detailed, instant reports and take corrective actions instantly.
Using a digital feedback software, you can hear the voice of each passenger – about airport staff, airport amenities and general passenger perception about the airport and about the flights. It gives you a platform to recognize key trends, track repetitive issues and resolve them faster than before.

Ways to set up Airline Passenger Feedback & Airport Survey Software

• Measure Shopper’s Experience at Retail Stores at Airports and Duty Free Stores with tablet-based feedback kiosks
• Get Feedback from passengers post-check-in counters, immigration counters and at boarding gates
• Set up tablet feedback system at airport lounges
• Take feedback at airport washrooms

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Trade Shows & Events Lead Capture App

Collect data and capture leads at events, trade shows or in the field on tablets and kiosks. Zonka Feedback Lead Capture App also works offline so you can get lead data without WiFi and sync anytime!
Create your data capture and lead capture forms with customized form questions, fonts, colors, emoticons and more.

Ways to set up Lead Capture App at Events, Exhibitions and Trade Shows

• Measure Shopper’s Experience at Retail Stores at Airports and Duty Free Stores with tablet-based feedback kiosks
• Set up lead capture form for events, exhibitions and trade shows
• Get Feedback at events
• Capture leads in offline mode on tablet, without WiFi - sync anytime

Know more about Trade Shows and Events Lead Capture App →

Education Feedback Software for Schools, Colleges, Teachers & Students

Create and take feedback at education institutions like Schools, Colleges and Universities from teachers and students using Zonka Feedback Education Survey Software.
Education surveys and feedback forms are a great way to get unbiased and direct feedback from students, parents, and opportunities. Use Zonka Feedback at schools, colleges and universities to get real-time, actionable feedback and take prompt action to address complaints.

Ways to set up Feedback Software for Schools, Colleges, Teaches and Students at Educational Institutions

• Measure Shopper’s Experience at Retail Stores at Airports and Duty Free Stores with tablet-based feedback kiosks
• Setup Zonka Feedback’s digital feedback systems for classrooms to capture student feedbacks
• Use Zonka Feedback as a research tool for academic purposes
• Take feedback from students post sessions and events

Know more about Feedback System for Educational Institutions →

Customer Feedback Software for Automotive Sector

Zonka Feedback is a complete customer feedback platform with customizable feedback forms, real-time reporting, in-depth analysis and instant alerts for beauty centers, salons, and spas.
A digital feedback app and software is a great way to hear the voice of each customer and get their feedback about your product, staff, service and more at automobile bike and car showrooms and service centers – all in real-time.

Ways to set up Customer Feedback Software for Automotive Sector

• Measure Shopper’s Experience at Retail Stores at Airports and Duty Free Stores with tablet-based feedback kiosks
• Setup Zonka Feedback’s digital feedback systems for classrooms to capture student feedbacks
• Use Zonka Feedback as a research tool for academic purposes
• Take feedback from students post sessions and events

Know more about Customer Feedback Software for Automotive Sector →

Customer Feedback Software for Spas and Salons

Zonka Feedback is a complete customer feedback platform with customizable feedback forms, real-time reporting, in-depth analysis and instant alerts for beauty centers, salons and spas.
A digital feedback app and software is a great way to hear the voice of each customer and get their feedback about your product, staff, service and more at the beauty centers, spas and salons – all in real-time.

Know more about Customer Feedback Software for Spas and Salons →