Why do you need a passenger feedback system at airports and airlines?
Using a digital feedback software, you can hear the voice of each passenger – about airport staff, airport amenities and general passenger perception about the airport and about the flights. It gives you a platform to recognize key trends, track repetitive issues and resolve them faster than before.
- 100% more customer feedback at airports and in airlines
- Real-time customer feedback
- Resolve customer issues faster than before
- Track staff and teller performance at airports and airlines
- Compare customer satisfaction different touch-points
- Improve customer delight and happiness
Set up a feedback system at different airports and terminals. Easily track and compare feedback and passenger satisfaction across locations.
Take feedback at airports and airlines using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link.
Your passengers speak different languages? No problem – set up your customer feedback form in multiple languages and let customers choose!
Take Passenger Feedback at Airports, in-flight and post flight
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback post flight in airlines.
iPad & Android Customer Feedback App
Take customer feedback at airports and airline counters on iPads, iPhones, Android tablets and Phones. Set up as self-service kiosk.
Customer Feedback through Email Invitation
Send emails with survey links to customers to give feedback or embed survey questions within email.
Online Customer Feedback
Create and add online surveys on your website or send survey links to get feedback for their flight experience post flight or for general feedback.
Customer Feedback through SMS
Send mobile-responsive survey links to customers through SMS to share their experience and feedback about the experience during flight or at the airport.
Customize your Airport Passenger Satisfaction Feedback Forms & Surveys
Create engaging and effective airline passenger feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
- Choose from expert Airport & Airline Feedback Templates
- Choose from 30+ questions
- Customize survey look and feel – font, colours, background
- White-label your surveys
- Add multiple languages
- Measure CSAT, NPS & CES
- Add Logic to your surveys
Feedback Notifications & Alerts
Get real-time notifications and alerts for all passenger feedbacks.
- Set up real-time SMS alerts for negative feedbacks
- Get instant emails for new feedback in airports and airlines
- Schedule daily, weekly and monthly digests
Manage Responses & Close the Feedback Loop
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
- Set up real-time SMS alerts for negative feedbacks
- Get instant emails for new feedback
- Schedule daily digests
Real-time Passenger Feedback Reporting
With Zonka, quick insights and in-depth analysis of customer feedbacks lead to better understanding of customers’ sentiment and satisfaction, complaints and quicker resolutions.
Enhance your passenger/visitor experience by capturing their feedbacks from multiple channels at key areas of the airport.
Allow passengers to rate the ground staff and help desk staff by asking questions on various parameters in the survey.
Use date-comparative reports to compare the performance of your airport facilities and passenger satisfaction levels over time.
Summary in your Inbox
Set up daily, weekly or monthly digests of the passenger feedbacks delivered in your inbox to stay updated.
Uses & Implementation of Airline Feedback Software
Measure Shoppers’ Satisfaction
Measure Passenger Satisfaction at the airport with airport amenities, services, maintenance, staff and more using fully customisable feedback forms.
Complaints Management System
With a real-time passenger feedback management system, you can set up instant alerts for passenger complaints at airport and resolve them faster!
Track Staff Performances
Use digital feedback forms to let passengers at airport rate on-duty staff like immigration officers, help desk staff, cleaning staff, security staff and others.
Feedback at Check-in Counters
Place floor-mounted kiosks after the check-in counters for capturing passenger feedback about queuing time, staff helpfulness and speediness of the process.
Feedback at Security & Immigration
Set up feedback kiosk right after the immigration counters to enable passengers to give feedback about queue time, interaction with immigration officer and more.
Lounge & Waiting Room Feedback
Take feedback from passengers at the airport lounge and waiting room using floor-mounted touchscreen kiosks about services and airport amenities.
Retail Stores & Shopping Feedback
Passengers can give feedback about shopping and retail stores at the airport and keep you updated about passegers’ likes and dislikes and their opinions.
Feedback at Boarding Gates
Take feedback at boarding gates while passengers wait to board their flight about their whole experience at the airport, amenities provided at the boarding gate and more.
Post Airport Experience Survey
Send out airport experience surveys to passengers after their flight via Email or SMS so they can share feedback about their complete airport experience.
Food Courts & Restaurant Feedback
By placing feedback kiosks at food courts and restaurants, passengers at airport can rate quality of food, options available, value for money, quantity, cleanliness and complaints.
Airport Washroom Feedback
Install wall-mount touchscreen tablets at the Airport Washrooms to get feedback about washroom issues like dirty/wet floor, flush not working and more.
Feedback at Transfer Areas
Take feedback from passengers about information provided at the airport transfer areas, ease of finding their next gates, amenities at the transfer area and help from staff.