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    Airport Passenger Feedback Software

    Take real-time passenger feedback at airports at all key touch points like check-in areas, immigration & security, washrooms, transfer areas, retail stores, food courts, restaurants and lounges. Set up touchscreen kiosks at airport, print QR codes for passengers to scan and give feedback or send online surveys via Email or SMS to passengers to give airport feedback. On-duty staff can get instant alerts for urgent issues and address them instantly. Access detailed reports and insights about passenger feedback like never before!

    Tablet Kiosk

    iOS & Android Apps

    Web Surveys

    Multi-Location

    Fully Customizable

    Fast and Secure

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    Why do you need a Passenger Feedback System at the Airport?

    Digital Feedback Software at airports help you easily hear the voice of each passenger – about airport staff, airport amenities and general passenger perception about the airport. It gives you a platform to recognise key trends, track repetitive issues and resolve them faster than before.

    100% more feedbacks

    Get 100% more feedbacks than paper feedback forms at your airport.

    Resolve issues faster

    Faster notifications means faster issue resolution.

    Get real-time feedback

    Track passenger feedback and complaints in real-time.

    Track staff performances

    Evaluate staff performances based on passenger feedback.

    Multi-Location

    Multi-Location

    Set up a feedback system at all airports and terminals. Easily track and compare passenger feedback across all airport terminals.

    Multi-Channel

    Multi-Channel

    Take passenger at airport using tablets, smartphones or send feedback form link via Email and SMS or print QR code for passengers to scan and give feedback.

    Multilingual

    Multi-Lingual

    Set up the airport feedback forms in multiple languages so passengers can choose which language they’d like to read questions and respond in.

     Multi-Channel System

    iOS and Android Devices

    Zonka works seamlessly on all iOS and Android devices.

    Set up as Kiosks

    Set up touchscreen tablets as kiosks across key areas.

    Hand it over

    Hand over feedback devices to customers at areas where staff assistance can be provided.

    Tablet App

    Set up tablets as kiosks or hand them over to passengers to get feedback in airports.

    Web Surveys

    Design web surveys to put on your website and distribute them via SMS, Emails & QR codes.

    On your website

    Embed surveys on your website to capture passenger feedback.

    Feedback through web links

    Send web survey links via Email and SMS post flight.

    In App

    Integrate Zonka with your own app to let customers give feedbacks.

    Tablet App

    Tablet App

    Set up tablets as kiosks or hand them over to passengers to get feedback in airports.

    iOS and Android Devices

    Zonka works seamlessly on all iOS and Android devices.

    Set up as Kiosks

    Set up touchscreen tablets as kiosks across key areas.

    Hand it over

    Hand over feedback devices to customers at areas where staff assistance can be provided.

    Web Surveys

    Web Surveys

    Design web surveys to put on your website and distribute them via SMS, Emails & QR codes.

    On your website

    Embed surveys on your website to capture passenger feedback.

    Feedback through web links

    Send web survey links via Email and SMS post flight.

    In App

    Integrate Zonka with your own app to let customers give feedbacks.

    Zonka Feedback web Interface

    Switch to a Real-time Passenger Feedback Solution for Airport

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    Real-time Reporting

    Get instant reports with drill-down, in-depth analysis of all airports surveys placed at various touch points at the airport.

    Passenger Experience

    Enhance your passenger/visitor experience by capturing their feedbacks from multiple channels at key areas of the airport.

    Staff Analysis

    Allow passengers to rate the ground staff and help desk staff by asking questions on various parameters in the survey.

    Comparative Reports

    Use date-comparative reports to compare the performance of your airport facilities and passenger satisfaction levels over time.

    Summary in your Inbox

    Set up daily, weekly or monthly digests of the passenger feedbacks delivered in your inbox to stay updated.

    Complete Passenger Feedback System


    notification


    locations


    tracking


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    feedback-loop

    Capture feedback at each touchpoint at the airport

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    Uses & Implementation of Airport Feedback System

    Customer Satisfaction Measurement

    Passenger Satisfaction Measurement

    Measure Passenger Satisfaction at the airport with airport amenities, services, maintenance, staff and more using fully customisable feedback forms.

    Feedback at Check-in Counters

    Feedback at Check-in Counters

    Place floor-mounted kiosks after the check-in counters for capturing passenger feedback about queuing time, staff helpfulness and speediness of the process.

    Retail Stores & Shopping Feedback

    Retail Stores & Shopping Feedback

    Passengers can give feedback about shopping and retail stores at the airport and keep you updated about passengers’ likes and dislikes and their opinions.

    Food Courts & Restaurant Feedback

    Food Courts & Restaurant Feedback

    By placing feedback kiosks at food courts and restaurants, passengers at airport can rate quality of food, options available, value for money, quantity, cleanliness and complaints.

    Complaints Management System

    Complaints Management System

    With a real-time passenger feedback management system, you can set up instant alerts for passenger complaints at airport and resolve them faster!

    Feedback at Security & Immigration

    Feedback at Security & Immigration

    Set up feedback kiosk right after the immigration counters to enable passengers to give feedback about queue time, interaction with immigration officer and more.

    Airport Washroom Feedback

    Airport Washroom Feedback

    Install wall-mount touchscreen tablets at the Airport Washrooms to get feedback about washroom issues like dirty/wet floor, flush not working and more.

    Feedback at Boarding Gates

    Feedback at Boarding Gates

    Take feedback at boarding gates while passengers wait to board their flight about their whole experience at the airport, amenities provided at the boarding gate and more.

    Staff Performance Review

    Staff Performance Review

    Use digital feedback forms to let passengers at airport rate on-duty staff like immigration officers, help desk staff, cleaning staff, security staff and others.

    Lounge & Waiting Room Feedback

    Lounge & Waiting Room Feedback

    Take feedback from passengers at the airport lounge and waiting room using floor-mounted touchscreen kiosks about services and airport amenities.

    Feedback at Transfer Areas'

    Feedback at Transfer Areas

    Take feedback from passengers about information provided at the airport transfer areas, ease of finding their next gates, amenities at the transfer area and help from staff.

    Post Airport Experience Survey

    Post Airport Experience Survey

    Send out airport experience surveys to passengers after their flight via Email or SMS so they can share feedback about their complete airport experience.

    A complete passenger feedback system and solution for Airports

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