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Airline Passenger Feedback & Airport Survey Software

Take passenger feedback at various touchpoints at the airport and during and after their journey on flight. Set up at check-in, post security security check, at washrooms, inflight, post flight and other key areas to get real-time passenger feedback, get detailed, instant reports and take corrective actions instantly.

Tablet Kiosk

Online & Web Surveys

Email & SMS Surveys

iOS & Android Apps

Multi-Location

Multilingual

Why do you need a passenger feedback system at airports and airlines?

Using a digital feedback software, you can hear the voice of each passenger – about airport staff, airport amenities and general passenger perception about the airport and about the flights. It gives you a platform to recognize key trends, track repetitive issues and resolve them faster than before.

  • 100% more customer feedback at airports and in airlines
  • Real-time customer feedback
  • Resolve customer issues faster than before
  • Track staff and teller performance at airports and airlines
  • Compare customer satisfaction different touch-points
  • Improve customer delight and happiness

Get real-time passenger feedback at airports and airlines

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Multi-Location

Multi-Location

Set up a feedback system at different airports and terminals. Easily track and compare feedback and passenger satisfaction across locations.

Multi-Channel

Multi-Channel

Take feedback at airports and airlines using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link.

Multilingual

Multi-Lingual

Your passengers speak different languages? No problem – set up your customer feedback form in multiple languages and let customers choose!

Take Passenger Feedback at Airports, in-flight and post flight

Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback post flight in airlines.

iPad & Android Customer Feedback App

Take customer feedback at airports and airline counters on iPads, iPhones, Android tablets and Phones. Set up as self-service kiosk.

Customer Feedback through Email Invitation

Send emails with survey links to customers to give feedback or embed survey questions within email.

Online Customer Feedback

Create and add online surveys on your website or send survey links to get feedback for their flight experience post flight or for general feedback.

Customer Feedback through SMS

Send mobile-responsive survey links to customers through SMS to share their experience and feedback about the experience during flight or at the airport.

Customize your Airport Passenger Satisfaction Feedback Forms & Surveys

Create engaging and effective airline passenger feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.

  • Choose from expert Airport & Airline Feedback Templates
  • Choose from 30+ questions
  • Customize survey look and feel – font, colours, background
  • White-label your surveys
  • Add multiple languages
  • Measure CSAT, NPS & CES
  • Add Logic to your surveys

Feedback Notifications & Alerts

Get real-time notifications and alerts for all passenger feedbacks.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback in airports and airlines
  • Schedule daily, weekly and monthly digests

Manage Responses & Close the Feedback Loop

Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback
  • Schedule daily digests

Multiple airline and airport feedback touchpoints, real-time reporting

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Real-time Passenger Feedback Reporting

With Zonka, quick insights and in-depth analysis of customer feedbacks lead to better understanding of customers’ sentiment and satisfaction, complaints and quicker resolutions.

Passenger Experience

Enhance your passenger/visitor experience by capturing their feedbacks from multiple channels at key areas of the airport.

Staff Analysis

Allow passengers to rate the ground staff and help desk staff by asking questions on various parameters in the survey.

Comparative Reports

Use date-comparative reports to compare the performance of your airport facilities and passenger satisfaction levels over time.

Summary in your Inbox

Set up daily, weekly or monthly digests of the passenger feedbacks delivered in your inbox to stay updated.

Multiple airline and airport feedback touchpoints, real-time reporting

Try for Free Schedule a Demo

Uses & Implementation of Airline Feedback Software

Measure Shoppers’ Satisfaction

Measure Shoppers’ Satisfaction

Measure Passenger Satisfaction at the airport with airport amenities, services, maintenance, staff and more using fully customisable feedback forms.

Complaints Management System

Complaints Management System

With a real-time passenger feedback management system, you can set up instant alerts for passenger complaints at airport and resolve them faster!

Track Staff Performances

Track Staff Performances

Use digital feedback forms to let passengers at airport rate on-duty staff like immigration officers, help desk staff, cleaning staff, security staff and others.

Feedback at Check-in Counters

Feedback at Check-in Counters

Place floor-mounted kiosks after the check-in counters for capturing passenger feedback about queuing time, staff helpfulness and speediness of the process.

Feedback at Security & Immigration

Feedback at Security & Immigration

Set up feedback kiosk right after the immigration counters to enable passengers to give feedback about queue time, interaction with immigration officer and more.

Lounge & Waiting Room Feedback

Lounge & Waiting Room Feedback

Take feedback from passengers at the airport lounge and waiting room using floor-mounted touchscreen kiosks about services and airport amenities.

Retail Stores & Shopping Feedback

Retail Stores & Shopping Feedback

Passengers can give feedback about shopping and retail stores at the airport and keep you updated about passegers’ likes and dislikes and their opinions.

Feedback at Boarding Gates

Feedback at Boarding Gates

Take feedback at boarding gates while passengers wait to board their flight about their whole experience at the airport, amenities provided at the boarding gate and more.

Post Airport Experience Survey

Post Airport Experience Survey

Send out airport experience surveys to passengers after their flight via Email or SMS so they can share feedback about their complete airport experience.

Food Courts & Restaurant Feedback

Food Courts & Restaurant Feedback

By placing feedback kiosks at food courts and restaurants, passengers at airport can rate quality of food, options available, value for money, quantity, cleanliness and complaints.

Airport Washroom Feedback

Airport Washroom Feedback

Install wall-mount touchscreen tablets at the Airport Washrooms to get feedback about washroom issues like dirty/wet floor, flush not working and more.

Feedback at Transfer Areas'

Feedback at Transfer Areas

Take feedback from passengers about information provided at the airport transfer areas, ease of finding their next gates, amenities at the transfer area and help from staff.

200+

30+

1 Million

100 SMS/Emails

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