Transform unstructured data into real-time, role-based intelligence and granular insights — within minutes
Capture feedback at every touchpoint, view real-time analytics, and close the loop with action, automation and collaboration
Capture contextual insights at digital touch points
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Be the first to experience our newest product — AI Feedback Intelligence, built to turn feedback into real-time, actionable insights.
Get Early AccessMeasuring customer satisfaction is essential for businesses to refine services, improve customer relationships, and drive loyalty. Zonka Feedback’s Customer Satisfaction Survey Templates provide structured, pre-built surveys to capture insights at key touchpoints—onboarding, post-purchase, support interactions, and product experiences. These templates help measure critical satisfaction metrics like Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS), enabling businesses to track trends, address issues, and enhance customer experiences. By collecting feedback at the right moments—such as after a transaction, service interaction, or subscription cancellation—companies can make informed decisions to improve retention and customer satisfaction.
Each Customer Satisfaction Survey Template is designed to capture feedback at crucial customer touchpoints, providing businesses with structured insights into their overall experience. These templates help organizations assess service quality, ease of interactions, and overall satisfaction by gathering real-time data on customer perceptions. Whether used to measure transaction experiences, onboarding effectiveness, support interactions, or product usage, these surveys allow businesses to identify pain points, address concerns proactively, and enhance customer engagement. With customizable formats and diverse question types, companies can tailor each survey to fit their unique business needs, ensuring they capture the most relevant and actionable insights.
With multi-channel distribution, businesses can collect feedback through email, SMS, website pop-ups, in-app surveys, kiosks, and QR codes, making it easier to gather real-time insights across different touchpoints. These templates benefit industries like retail, healthcare, banking, hospitality, and aviation, where customer experience directly impacts business performance. For example, Product Purchase Experience Surveys help assess shopping experiences, while Airline Passenger Satisfaction Surveys evaluate check-in, boarding, and in-flight service.
Fully customizable and integrated with real-time analytics and automation, Zonka Feedback’s Customer Satisfaction Survey Templates make feedback collection effortless. Whether assessing post-purchase satisfaction, service quality, or product usability, these templates provide actionable insights to enhance customer experience and drive business success. Get started today to streamline customer feedback and improve satisfaction.
Use this CES template to measure the customer's perceived effort in getting their issues resolved.
Measure satisfaction of customers with the onboarding procedure to improve their experience.
Gauge feedback about customers’ perceived effort and their experience while completing transaction.
Identify customer satisfaction with your brand with a simple question to make targeted improvements.
Collect feedback quickly from customers using Smiley face survey.
Measure Customer Satisfaction using the Support Ticket Customer Satisfaction Survey.
Find out how well your Customer Success Team is onboarding new customers
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A proven method to measure customer loyalty and their likelihood to promote your brand.
Use this NPS® key drivers template to find features or functionality that drive loyalty.
Healthcare
Finance
Retail
SaaS & Digital
eCommerce
Education
Salesforce 
HubSpot
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Jira
Slack 
MS Teams
Webex
Zoom
Google Sheets 
Zapier 
Integrately
Make 
Webhooks 
MS Teams
