The integration of Zonka Feedback and Pipedrive allows you to send email surveys to prospects or customers. This is very convenient and is also a very important way to analyze customer satisfaction with your service.
What you need:
A Zonka Feedback account
A Pipedrive account
Once your Pipedrive and Zonka Feedback accounts are connected, Enable the 'Trigger a Zonka Survey based on Deal status' option.
You can then choose based on your preference, When a deal is, either won or lost or won/lost, the survey gets triggered.
Then you can choose when you want to trigger the email, Send Surveys immediately if a deal is won/lost or after a delay of a specified time.
Click on 'Save' and your automation has been successfully added.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Powerful Customer Surveys & Product Feedback Platform. Create and customize stunning surveys and feedback forms and measure CX metrics like NPS, CES and CSAT. Take feedback on multiple channels - In-Product, In-App, Email, SMS, Website, Kiosks and Tablets. Run CX Automation with Workflows, Auto Responders and Auto Tagging.
Get real-time reports, insightful analytics and alerts. Take action to close the feedback loop.