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Customer Feedback System for Banks, Insurance Companies & Financial Sector

Capture the problems and issues faced by your customers while dealing with your retail bank, insurance company or financial institution on premises and online. Capture customer feedback regarding the quality of services rendered at each counter and desk in real-time facilitating quicker resolutions.

Tablet Kiosk

iOS & Android Apps

Web Surveys

Multi-Location

Fully Customizable

Fast and Secure

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Does your Bank need a Feedback App?

Digital Feedback Software at your bank will help you easily hear the voice of each customer, their experience and opinion about your services, staff and efficiency of operations – all in real-time.

100% more feedbacks

Get 100% more feedbacks than paper feedback forms at your banks.

Resolve issues faster

With real-time notification you can resolve issues faster than ever before.

Compare Locations

Compare & evaluate the performance of all your bank branches.

Get real-time feedback

Track customer feedback and complaints in real-time.

Track staff performances

Evaluate staff performances based on customer feedback.

Improve Customer Delight

Address feedbacks at banks and improve customer delight.

Multi-Location

Multi-Location

Multi-Channel

Multi-Channel

Multilingual

Multi-Lingual

A comprehensive customer feedback system for bank chains and multi-location finance houses.

Set up different locations

Does your bank has multiple branches? Easily set up feedback devices in all your bank locations and run survyes as per the needs of each location.

Assign location-based access

Give location-based access and permission to staff. For instance, feedbacks from a particular location can be accessed by only assigned branch staff.

View location-wise reports

You can choose to receive reports for each of your bank branch individually or receive cumulative data for all your branches grouped together.

Run location comparison reports

Compare the performances of each of your bank locations on various parameters over any period of time to know which ones are doing better.

 Multi-channel Feedback System at Banks

iOS and Android Devices

Zonka works seamlessly on all iOS and Android devices.

Set up as Kiosks

Setup tablets as kiosks across all key areas at optimum height.

Hand it over

Add a personal touch to feedbacks by handing devices.

Tablet App

Setup tablets as kiosks and allow customers to give feedback in banks.

Web Surveys

Put surveys on your financial institution’s website and distribute them via SMS, Emails & QR codes.

On your website

Put surveys on your website to capture feedbacks online.

Feedback through web links

Send web survey links via Email and SMS post customer visit.

In App

Integrate Zonka with your app & collect feedbacks from your app.

Tablet App

Setup tablets as kiosks and allow customers to give feedback in banks.

iOS and Android Devices

Zonka works seamlessly on all iOS and Android devices.

Set up as Kiosks

Setup tablets as kiosks across all key areas at optimum height.

Hand it over

Add a personal touch to feedbacks by handing devices.

Web Surveys

Put surveys on your financial institution’s website and distribute them via SMS, Emails & QR codes.

On your website

Put surveys on your website to capture feedbacks online.

Feedback through web links

Send web survey links via Email and SMS post customer visit.

In App

Integrate Zonka with your app & collect feedbacks from your app.

Zonka Feedback web Interface

Switch to a real-time feedback management system for Financial Sector

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Real-time Reporting 

Our feedback mechanism for financial institutions enable staff and other key persons to get instant feedback alerts via Emails and SMS. This facilitates quicker issue resolution and thus boosts customer satisfaction.

Customer Feedback Analysis

Analyze the feedbacks of all your customers whether coming to your premises virtually(website) or in-person through on premises digital feedbacks and web feedback surveys.

Staff Analysis

Allow your customers to rate your bank staff by asking questions related to performance of staff sitting behind each counter/desk and receive simple sorted feedbacks.

Comparative Reports

Use date-comparative reports to compare the performance of all the branches of your banks and the customer satisfaction levels in all of them over time.

Summary in your Inbox

Get daily, weekly or monthly digests of the customer feedbacks delivered in your inbox which facilitates easy inspection and keep you up-to-date with the ongoing processes.

Complete customer feedback solution


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locations


tracking


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Who uses Zonka

Retail Banks

Retail Banks

Setup feedback kiosks at key areas such as near ATM machines, different counters, exits and allow more and more customers to share their views.

Insurance Companies

Insurance Companies

Collect offline feedbacks at your insurance facility and sync the data later when you have internet connectivity.

Get the Complete Customer Feedback App for your Banks & Finance houses.

Free Trial Sign Up Request a Demo

Uses & Implementation Ideas

Employee Feedback

Employee Feedback

Allow your employees to vent out all their complaints and suggestions by collecting employee feedbacks and acting on them. Happier employees thus lead to happier customers.

Feedback Management

Feedback Management

All the feedbacks that your customers give get recorded in real-time. You can also set alerts for low rating feedbacks which will help you spot problem areas in no time.

Capture customer data

Registration

Set up kiosks near or adjacent to various counters in your bank at optimum heights in order to capture customer data and their feedbacks regarding their visit.

Complaint Management

Complaint Management

Manage customer complaints with real-time alerts and reports. Solve issues quicker and take suitable actions to resolve customer complaints within the premises.

Complete Customer Experience Management Tool For All Industries

Free Trial Sign Up Request a Demo

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