Send real-time feedback forms to customers with email surveys
Use Zonka Feedback’s Email Survey App to send survey links and invitations via customized emails to your customers.
- Customize your Email survey message
- Send embedded email surveys with first survey question in email
- Integrate with your systems
- Send Email Surveys manually, or via APIs
- Send bulk Email surveys simultaneously
- Mobile-responsive email surveys
- Get feedback instantly
- Track Email Surveys, deliveries and responses
Create your email feedback form using Zonka’s Survey Builder
Choose from expert survey templates or design your feedback form from scratch in a WYSIWYG survey builder.
- Fully customize your feedback forms
- Choose from 30+ questions
- Whitelabel your surveys
- Create survey in multiple languages
- Add logic to your survey questions
- Measure industry metrics like NPS, CSAT & CES
Customize your Email survey messages
Customize your email message before sending the emails survey to customers. Tell them about the purpose of your survey while sending to the customers.
Ways to send Email Surveys with Zonka Feedback
Send Email Surveys manually
Add multiple customer names and email addresses to send email surveys manually to get feedback through Zonka Feedback’s Email Survey software.
Upload bulk contacts
Looking to send email surveys to lots of customers together? Upload CSV to send email surveys to bulk contacts at Zonka Feedback.
Already have a lot of details about the customers? Pre-populate them in the email survey so the customers dont have to fill them up and you have all data when you view reports.
Automate your Email surveys with APIs
Send Email surveys based on different triggers like post purchase, post delivery, post flight and similar by integrating Zonka Feedback to your system via APIs and Webhooks.
Track Email surveys
Once you’ve sent Email surveys, you can view logs to track email deliveries, email survey open rate, email survey response rate and more using Email Survey software.
- View logs of Email deliveries
- See survey open and survey response rate
Get feedback in real-time
All responses and feedbacks captured through Zonka are in real-time viewable in the Response Inbox. Here you can view and analyze each feedback and collaborate with team members to take action and resolve issues.
- Monitor every response
- Filter your feedbacks
- Tag feedbacks
- Mark feedbacks as urgent
- Flag feedbacks
- Add tasks for other team members
- Send emails to customers
- Add notes for feedbacks
Set up instant feedback alerts and notifications
Set up instant email and SMS alerts for feedback responses and negative feedback, received via email surveys, to be notified in real-time and take action immediately to address customer issues and concerns.
- Alerts for negative and new feedbacks
- Instant Email & SMS Alerts
- Alert multiple people together
- Take immediate corrective action
Feedback Reports & Detailed Analysis
With Zonka’s real-time reporting, you can monitor every feedback and get an in-depth analysis of all responses. Take action on customer feedback to swiftly resolve issues and improve customer experience.
- Real-time reports
- Drill-down reports
- NPS, CSAT and CES reports
- Word Analysis
- Advanced Reporting Filters
- Comparison Reports
- Customize, Save & Schedule Reports
Integrate Zonka Feedback with other applications easily
Zonka Feedback is easily integratable with some very popular platforms and applications like Zapier, Twilio, Plivo and more. With powerful integrations, custom APIs and Webhooks available, you can do feedback management on steroids with Zonka Feedback.
Benefits of Email Surveys
Easy to use
Email surveys are very easy to set up and use with a simple survey link sent to your customers email address.
With Email surveys, you can reach your audiences and customers in any part of the world.
Email surveys can be delivered in real-time to customers to get their feedback in the moment.
Personalised Email Surveys
Email survey messages can be personalised with customer name.
Mobile Responsive Surveys
The surveys are fully responsive and look great on mobile devices.
Send manually, in bulk or via APIsYou can send email surveys manually, via CSV upload, in bulk or via APIs.
Uses of Email Survey App
Send email survey invitations to customers to get their feedback about their experience, your service and more.
Emails surveys are a great way to take employee feedback where employees could share their feedback at ease.
Take feedback from patients using email surveys post their appointment and post discharge to know about their experience.
Post Purchase Email Feedback
Send Email surveys to customers post their purchase in your store or through online store to get their real-time feedback about the shopping experience.
Post Flight Passenger Feedback
Once your passengers land, automate and send them an email survey invitation to give feedback about their flight experience.
Market Research through Email surveys
Do market research through email surveys by sending survey invitations via emails to target audiences.
Opt in Email forms
Send quick opt-in forms to your target audiences via Email survey app. With embedded email surveys, your audience could opt-in right within the email itself!
NPS Email Surveys
Send NPS Email Surveys to understand loyalty of your target audiences – customers, employees, patients, students or passengers using an Email survey software. You can also embed NPS question in the email message.