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    Hotel Guest Feedback Management System

    Capture on-premises guest feedbacks across multiple touch points with Zonka’s hotel customer feedback software. Ideal for taking customer feedback and capturing their sentiment through check-in, check-out, at the concierge desk, at pools and spas, at hotel restaurants and bars and during events. Send web survey links to guests post their stay to take their feedback after check-out. Get real-time alerts about guest feedback at hotels and access to detailed, drill-down reports. Track guest sentiment like never before!

    Tablet Kiosk

    iOS & Android Apps

    Web Surveys

    Multi-Location

    Fully Customizable

    Fast and Secure

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    radison
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    octave

    Why does your hotel needs to go digital with feedback forms?

    A digital feedback solution and software is ideal for any hotel. It gives a platform to your customers to share their complaints, grievances, and feedback before ranting anywhere else. And it gives you a chance to resolve customer issues instantly.

    100% more feedbacks

    100% more feedbacks

    Get 100% more feedbacks than paper feedback forms at your hotel.

    Resolve issues faster

    Resolve issues faster

    With real-time notification you can resolve issues faster than ever before.

    Compare Locations

    Compare Locations

    Compare and evaluate performance of hotels across chains.

    Get real-time feedback

    Get real-time feedback

    Track customer feedback and complaints in real-time.

    Track staff performances

    Track staff performances

    Evaluate staff performances based on customer feedback.

    Improve Customer Delight

    Address feedbacks at hotels and improve customer delight.

    Multi-Location

    Multi-Location

    Multi-Channel

    Multi-Channel

    Multi-Lingual

    Multi-Lingual

    A great customer feedback system for stand alones, hotel chains and enterprises. 

    Set up different locations & surveys

    Set up different locations & surveys

    Have multiple locations of restaurants and cafes? Easily set up different locations and restaurant outlets and run same or different feedback forms at each location.

    Assign location-based access

    Assign location-based access

    Define access for every staff member based on their location and area of concern. The staff can only access feedback data of the locations they are assigned enforcing security.

    View location-wise & cumulative data & reports

    View the reports for each or your hotel location individually or view a cumulative report for all your locations combined together.

    Run location comparison reports

    Run location comparison reports

    Compare the performances of each of your locations over time with our descriptive location comparative reports. Compare locations on parameters most vital for your business.

     Multi-channel Hotel Feedback System

    iOS and Android Devices

    Capture guest satisfaction in hotels by collecting feedbacks on all iOS and Android devices.

    Set up as Kiosks

    Set up touchscreen kiosks near reception, restaurants, pool area and other key areas.

    Hand it over

    Hand over feedback tablets to guests in areas that require staff assistance like spas, restaurants.

    Tablet App

    Capture guest feedbacks on premises on Android Tablets adding a personalized touch.

    Web Surveys

    Create intuitive web surveys and distribute survey links to guests post checkout via Emails and Sms.

    On your website

    Embed feedback surveys on your hotel website to capture guest feedbacks online.

    Feedback through web links

    Send hotel web surveys links to guests post checkouts via SMS, Emails and QR codes.

    In App

    Integrate Zonka with your own hotel app to let guests give feedbacks from within your app.

    Tablet App

    Tablet App

    Capture guest feedbacks on premises on Android Tablets adding a personalized touch.

    iOS and Android Devices

    Capture guest satisfaction in hotels by collecting feedbacks on all iOS and Android devices.

    Set up as Kiosks

    Set up touchscreen kiosks near reception, restaurants, pool area and other key areas.

    Hand it over

    Hand over feedback tablets to guests in areas that require staff assistance like spas, restaurants.

    Web Surveys

    Web Surveys

    Create intuitive web surveys and distribute survey links to guests post checkout via Emails and Sms.

    On your website

    Embed feedback surveys on your hotel website to capture guest feedbacks online.

    Feedback through web links

    Send hotel web surveys links to guests post checkouts via SMS, Emails and QR codes.

    In App

    Integrate Zonka with your own hotel app to let guests give feedbacks from within your app.

    Zonka Feedback web Interface

    Switch to a real-time hotel guest feedback management system

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    Real-time Reporting 

    Hotel Guest Experience

    Measure guest satisfaction and improve your services based on their suggestions and complaints to create delightful guest experiences.

    Staff Analysis

    Allow guests to rate the hotel staff on various parameters prescribed in your surveys. Analyze your staff based on these guest ratings.

    Location & Date-Comparative Reports

    Compare performance of each of your hotel locations over time and over various locations with detailed location and time comparative reports.

    Digests & Feedback Summary Emails

    To check hotel performance over time and on various grounds receive short and crisp feedback summary emails facilitating easy inspection.

    Complete feedback management solution for Hotels


    notification


    locations


    tracking


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    feedback-loop

    Where to set it up

    At Reception

    At Reception

    Setup desktop mounted or floor mounted kiosks at the reception area to capture guest data. Staff can record guest details on the tablets and ease the check-in process.

    At Health Centres, Gyms & Spas

    At Health Centres, Gyms & Spas

    Every area in your hotel contributes for an overall delightful guest experience. Capture guest views about all such areas like gyms and spas with our guest satisfaction app.

    In-Room

    In-Room

    Deploy wall mounted tablet kiosks in room for collecting guest sentiments while they are in their personal zone or hand it over to guests to rate your overall services.

    At Pool & Spa

    At Pool & Spa

    Setup sanitized floor mounted kiosks near the pool area to capture feedbacks about the pool, spa, and other areas through different questions prescribed in the survey.

    In Restaurants

    In Restaurants

    Hand over the feedback tablets to your hotel guests post meal and capture their feedbacks on various parameters such as food quality, taste, service, etc.

    At Conference Rooms & Banquets

    At Conference Rooms & Banquets

    Intercept concern raising feedbacks coming from feedback devices installed in conference rooms and banquets of your hotel all in real-time. Act upon those feedbacks in no time.

    Resolve issues faster & improve customer sentiment at hotels and resorts

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    Uses & Implementation Ideas

    Hotel Guest Satisfaction Measurement

    Hotel Guest Satisfaction Measurement

    Incorporate NPS & CES questions in your surveys which are the market standards used to capture customer satisfaction and loyalty.

    Complaints Management System

    Complaints Management System

    Manage complaint related feedbacks reaching you in real-time and facilitate quick resolution with staff intervention.

    Pool, Gym & Spa Feedback

    Pool, Gym & Spa Feedback

    Capture guest feedbacks regarding other facilities in the hotel like pool, gyms, and spas all in real-time and improve your response time.

    Staff Performance Review

    Staff Performance Review

    Allow your guests to rate the staff based on traits such as helpfulness, politeness, hospitality, etc and review their performances based on ratings.

    Feedback via Check-in & Check-out

    Feedback during Check-in & Check-out

    Conduct guest feedback during their check in and during check to capture details and allow them to describe their stay at your hotel

    Data Capture for Marketing

    Data Capture for Marketing

    Capture guest data through feedbacks and utilize it for designing more targeted marketing campaigns that suit more to your guest requirements.

    Feedback for Banquets & Events

    Feedback for Banquets & Events

    Setup touchscreen tablet kiosks at an optimum height inside the banquet to collect feedbacks during gatherings and events.

    Registration & Loyalty Programs

    Registration & Loyalty Programs

    Utilize the guest data to send loyalty program opt-ins that provide value to your guests. Send the opt in links via SMS and Emails.

    In-Hotel Restaurant Feedback

    In-Hotel Restaurant Feedback

    Collect guest feedbacks to descrive their experience in the restaurant by handing over the tablet to guests post meal.

    Complete Guest Experience Management Tool For All Industries

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