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Hotel Guest Feedback Management System

Capture on-premises guest feedbacks across multiple touch points with Zonka’s hotel customer feedback software. Ideal for taking customer feedback and capturing their sentiment through check-in, check-out, at the concierge desk, at pools and spas, at hotel restaurants and bars and during events. Send web survey links to guests post their stay to take their feedback after check-out. Get real-time alerts about guest feedback at hotels and access to detailed, drill-down reports. Track guest sentiment like never before!

Tablet Kiosk

iOS & Android Apps

Web Surveys

Multi-Location

Fully Customizable

Fast and Secure

mercury
crown
radison
move-pack
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mount-logo
octave

Why does your hotel needs to go digital with feedback forms?

A digital feedback solution and software is ideal for any hotel. It gives a platform to your customers to share their complaints, grievances, and feedback before ranting anywhere else. And it gives you a chance to resolve customer issues instantly.

100% more feedbacks

100% more feedbacks

Get 100% more feedbacks than paper feedback forms at your hotel.

Resolve issues faster

Resolve issues faster

With real-time notification you can resolve issues faster than ever before.

Compare Locations

Compare Locations

Compare and evaluate performance of hotels across chains.

Get real-time feedback

Get real-time feedback

Track customer feedback and complaints in real-time.

Track staff performances

Track staff performances

Evaluate staff performances based on customer feedback.

Improve Customer Delight

Address feedbacks at hotels and improve customer delight.

Multi-Location

Multi-Location

Multi-Channel

Multi-Channel

Multi-Lingual

Multi-Lingual

A great customer feedback system for stand alones, hotel chains and enterprises. 

Set up different locations & surveys

Set up different locations & surveys

Have multiple locations of restaurants and cafes? Easily set up different locations and restaurant outlets and run same or different feedback forms at each location.

Assign location-based access

Assign location-based access

Define access for every staff member based on their location and area of concern. The staff can only access feedback data of the locations they are assigned enforcing security.

View location-wise & cumulative data & reports

View the reports for each or your hotel location individually or view a cumulative report for all your locations combined together.

Run location comparison reports

Run location comparison reports

Compare the performances of each of your locations over time with our descriptive location comparative reports. Compare locations on parameters most vital for your business.

 Multi-channel Hotel Feedback System

iOS and Android Devices

Capture guest satisfaction in hotels by collecting feedbacks on all iOS and Android devices.

Set up as Kiosks

Set up touchscreen kiosks near reception, restaurants, pool area and other key areas.

Hand it over

Hand over feedback tablets to guests in areas that require staff assistance like spas, restaurants.

Tablet App

Capture guest feedbacks on premises on Android Tablets adding a personalized touch.

Web Surveys

Create intuitive web surveys and distribute survey links to guests post checkout via Emails and Sms.

On your website

Embed feedback surveys on your hotel website to capture guest feedbacks online.

Feedback through web links

Send hotel web surveys links to guests post checkouts via SMS, Emails and QR codes.

In App

Integrate Zonka with your own hotel app to let guests give feedbacks from within your app.

Tablet App

Tablet App

Capture guest feedbacks on premises on Android Tablets adding a personalized touch.

iOS and Android Devices

Capture guest satisfaction in hotels by collecting feedbacks on all iOS and Android devices.

Set up as Kiosks

Set up touchscreen kiosks near reception, restaurants, pool area and other key areas.

Hand it over

Hand over feedback tablets to guests in areas that require staff assistance like spas, restaurants.

Web Surveys

Web Surveys

Create intuitive web surveys and distribute survey links to guests post checkout via Emails and Sms.

On your website

Embed feedback surveys on your hotel website to capture guest feedbacks online.

Feedback through web links

Send hotel web surveys links to guests post checkouts via SMS, Emails and QR codes.

In App

Integrate Zonka with your own hotel app to let guests give feedbacks from within your app.

Zonka Feedback web Interface

Switch to a real-time hotel guest feedback management system

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Real-time Reporting 

Hotel Guest Experience

Measure guest satisfaction and improve your services based on their suggestions and complaints to create delightful guest experiences.

Staff Analysis

Allow guests to rate the hotel staff on various parameters prescribed in your surveys. Analyze your staff based on these guest ratings.

Location & Date-Comparative Reports

Compare performance of each of your hotel locations over time and over various locations with detailed location and time comparative reports.

Digests & Feedback Summary Emails

To check hotel performance over time and on various grounds receive short and crisp feedback summary emails facilitating easy inspection.

Complete feedback management solution for Hotels


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locations


tracking


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Where to set it up

At Reception

At Reception

Setup desktop mounted or floor mounted kiosks at the reception area to capture guest data. Staff can record guest details on the tablets and ease the check-in process.

At Health Centres, Gyms & Spas

At Health Centres, Gyms & Spas

Every area in your hotel contributes for an overall delightful guest experience. Capture guest views about all such areas like gyms and spas with our guest satisfaction app.

In-Room

In-Room

Deploy wall mounted tablet kiosks in room for collecting guest sentiments while they are in their personal zone or hand it over to guests to rate your overall services.

At Pool & Spa

At Pool & Spa

Setup sanitized floor mounted kiosks near the pool area to capture feedbacks about the pool, spa, and other areas through different questions prescribed in the survey.

In Restaurants

In Restaurants

Hand over the feedback tablets to your hotel guests post meal and capture their feedbacks on various parameters such as food quality, taste, service, etc.

At Conference Rooms & Banquets

At Conference Rooms & Banquets

Intercept concern raising feedbacks coming from feedback devices installed in conference rooms and banquets of your hotel all in real-time. Act upon those feedbacks in no time.

Resolve issues faster & improve customer sentiment at hotels and resorts

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Uses & Implementation Ideas

Hotel Guest Satisfaction Measurement

Hotel Guest Satisfaction Measurement

Incorporate NPS & CES questions in your surveys which are the market standards used to capture customer satisfaction and loyalty.

Complaints Management System

Complaints Management System

Manage complaint related feedbacks reaching you in real-time and facilitate quick resolution with staff intervention.

Pool, Gym & Spa Feedback

Pool, Gym & Spa Feedback

Capture guest feedbacks regarding other facilities in the hotel like pool, gyms, and spas all in real-time and improve your response time.

Staff Performance Review

Staff Performance Review

Allow your guests to rate the staff based on traits such as helpfulness, politeness, hospitality, etc and review their performances based on ratings.

Feedback via Check-in & Check-out

Feedback during Check-in & Check-out

Conduct guest feedback during their check in and during check to capture details and allow them to describe their stay at your hotel

Data Capture for Marketing

Data Capture for Marketing

Capture guest data through feedbacks and utilize it for designing more targeted marketing campaigns that suit more to your guest requirements.

Feedback for Banquets & Events

Feedback for Banquets & Events

Setup touchscreen tablet kiosks at an optimum height inside the banquet to collect feedbacks during gatherings and events.

Registration & Loyalty Programs

Registration & Loyalty Programs

Utilize the guest data to send loyalty program opt-ins that provide value to your guests. Send the opt in links via SMS and Emails.

In-Hotel Restaurant Feedback

In-Hotel Restaurant Feedback

Collect guest feedbacks to descrive their experience in the restaurant by handing over the tablet to guests post meal.

Complete Guest Experience Management Tool For All Industries

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