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Patient Feedback Software for Hospitals, Clinics and Healthcare

Capture patient feedbacks on iOS and Android devices deployed at various touch points across healthcare centers. Ideal to use in hospitals, clinics, labs and pharmacies to understand patient sentiments, staff responsiveness, facility rating and overall satisfaction. Get feedbacks from multiple channels with detailed reporting & real-time alerts.

Tablet Kiosk

iOS & Android Apps

Web Surveys

Multi-Location

Fully Customizable

Fast and Secure

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 Multi-channel Patient Feedback System

Get patient feedbacks and complaints through multiple channels like tablet & mobile app at the hospitals or share web surveys via emails, SMS & QR codes using Zonka’s Multi-Channel Feedback Software

 

iOS and Android Devices

Use any Android or iOS device to take patient feedback

Set up as Kiosks

Install touchscreen kiosks at various touchpoints in hospitals

Hand it over

Hand over feedback-enabled touchscreen tablets to patients

Tablet App

Use Android Tablets or iPads get feedback from patients about doctors, services and amenities

Web Surveys

Set up interactive web surveys for patients and share on website or via Email, SMS and QR Codes

On your website

Embed Zonka survey on website to get patient feedback online

Feedback with web links

Share survey link via email, SMS, Social Media & QR Code

In App

Get patient feedback from within your app by integrating Zonka to your app

Tablet App

Use Android Tablets or iPads get feedback from patients about doctors, services and amenities

iOS and Android Devices

Use any Android or iOS device to take patient feedback

Set up as Kiosks

Install touchscreen kiosks at various touchpoints in hospitals

Hand it over

Hand over feedback-enabled touchscreen tablets to patients

Web Surveys

Set up interactive web surveys for patients and share on website or via Email, SMS and QR Codes

On your website

Embed Zonka survey on website to get patient feedback online

Feedback with web links

Share survey link via email, SMS, Social Media & QR Code

In App

Get patient feedback from within your app by integrating Zonka to your app

Zonka Feedback web Interface

Switch to a real-time patient feedback management system

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Real-time Reporting 

Get notified of low rating feedbacks, set up instant SMS & Email alerts. Reduce your response time drastically by receiving instant notifications and surprise your patients with quick response.

Patient Analysis

View complete analysis of patient feedback with detailed reporting with tables, graphs and text analysis. View trends and know what patients think about facilities, staff and more.

Doctor / Staff Analysis

Patients and visitors can give feedbacks and rate caregivers, doctors, nurses and other staff. These reports and analysis can be used to evaluate staff performance over time.

Comparative Reports

Use location-comparative reports to compare performance of each clinic and hospital and assess areas of improvement. Use date-comparative reports to evaluate improvements over time.

Summary in your Inbox

Get summarized reports in your email inbox with no lags. Schedule daily, monthly or weekly summary digests to stay updated on patient feedback at your clinic or hospital.

Complete Patient Feedback Solution


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Types of Healthcare Centers where Patient Feedback Softwares are used

Hospitals

Hospitals

Deploy feedback devices inside patient wards and other key areas at hospitals for capturing patient and visitor feedbacks.

Clinics and Homecare Centres

Clinics & Homecare Centers

Understand patient feedback about your clinic, home care centres. Get feedback about caregivers, facilities and more.

Pharmacies

Pharmacies

Set up feedback kiosks at pharmacies to get feedbacks regarding the staff helpfulness, availability of the medicines.

Diagnostic Labs

Diagnostic Labs

Get Feedbacks regarding timely medical report delivery, cleanliness and staff behavior at diagnostic labs.

Resolve issues faster & improve patient satisfaction at hospitals & clinics

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Uses & Implementation of Patient Feedback Software

Measure Patient Satisfaction

Get patients’ feedback about their experience at the hospital, their interaction with the doctor and their complaints and suggestions about amenities, cleanliness, nursing staff and overall experience.

Doctor, Nurse and Staff Analysis

View reports for doctor, nurse and staff performances based on patient feedback, over a period of time and use this to make improvements in the functioning of the hospital and in staff behavior and processes.

Complaints Management System

Identify problem areas and trends in patient issues and complaints using Zonka’s Response Manager. With instant notifications and real-time reports, address patient complaints and concerns swiftly.

Registrations and Data Management

Ditch paper registration forms and capture patient data on tablets. Deploy touchscreen kiosks at the hospital reception to get patient data digitally for easy registration using Zonka.

Internal Feedback tool

By monitoring and analyzing every aspect of a patient’s visit to the hospital, Zonka acts as an internal feedback tool. Visitor and patient feedbacks can be utilized for internal training of the overall staff.

A Comprehensive Patient Feedback Management System for Hospitals, Clinics and Healthcare Centers. Try it out now!

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