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Patient Feedback Software for Hospitals, Clinics and Healthcare

Capture patient feedbacks on tablets, through website, email and SMS across healthcare centers. Ideal to take feedback in hospitals, clinics, labs and pharmacies to capture patient sentiments, staff responsiveness, facility rating and overall patient satisfaction.

Tablet Kiosk

Online & Web Surveys

Email & SMS Surveys

iOS & Android Apps

Multi-Location

Multilingual

Multi-Location

‌Set up a feedback system at all clinics and healthcare centres. Easily track and compare feedback and patient satisfaction across locations.

Multi-Channel

Multi-Channel

Take feedback at hospitals and healthcare centres using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.

Multilingual

Multi-Lingual

Your customers speak different languages? No problem – set up your patient feedback form in multiple languages and let customers choose!

Get real-time patient feedback.

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Customize your Patient Feedback Forms & Surveys

Create engaging and effective patient feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.

  • Choose from expert Patient Feedback Templates
  • Choose from 30+ questions
  • Customize survey look and feel – font, colours, background
  • White-label your surveys
  • Add multiple languages
  • Measure CSAT, NPS & CES
  • Add Logic to your surveys

Take Patient Feedback in Hospitals across various touchpoints

Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get patient feedback in hospitals, clinics and healthcare centres.

iPad & Android Patient Feedback App

Take patient feedback in hospitals, healthcare centres on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.

Patient Feedback through Email Invitation

Send emails with survey links to patients to give feedback or embed survey questions within email.

Online Patient Feedback

Create and add online surveys on your website or send survey links to get feedback for inpatients and outpatients from patients..

Patient Feedback through SMS

Send mobile-responsive survey links to patients through SMS to share their experience and feedback about the experience at the hospital.

Feedback Notifications & Alerts

Get real-time notifications and alerts for all patient feedbacks.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback in restaurants
  • Schedule daily digests

Manage Responses & Close the Feedback Loop

Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback in restaurants
  • Schedule daily digests

Real-time Patient Feedback Reporting

With Zonka, quick insights and in-depth analysis of patients feedbacks lead to better understanding of patient sentiment and satisfaction, complaints and quicker resolutions.

Patient Analysis

View complete analysis of patient feedback with detailed reporting with tables, graphs and text analysis. View trends and know what patients think about facilities, staff and more.

Doctor / Staff Analysis

Patients and visitors can give feedbacks and rate caregivers, doctors, nurses and other staff. These reports and analysis can be used to evaluate staff performance over time.

Comparative Reports

Use location-comparative reports to compare performance of each clinic and hospital and assess areas of improvement. Use date-comparative reports to evaluate improvements over time.

Summary in your Inbox

Get summarized reports in your email inbox with no lags. Schedule daily, monthly or weekly summary digests to stay updated on patient feedback at your clinic or hospital.

Multiple patient feedback touchpoints, real-time reporting

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Types of Healthcare Centers where Patient Feedback Softwares are used

Hospitals

Deploy feedback devices inside patient wards and other key areas at hospitals for capturing patient and visitor feedbacks.

Clinics & Homecare Centers

Understand patient feedback about your clinic, home care centres. Get feedback about caregivers, facilities and more.

Pharmacies

Set up feedback kiosks at pharmacies to get feedbacks regarding the staff helpfulness, availability of the medicines.

Diagnostic Labs

Get Feedbacks regarding timely medical report delivery, cleanliness and staff behavior at diagnostic labs.

Resolve issues faster & improve patient satisfaction at hospitals & clinics

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Uses & Implementation of Patient Feedback Software

Measure Patient Satisfaction

Get patients’ feedback about their experience at the hospital, their interaction with the doctor and their complaints and suggestions about amenities, cleanliness, nursing staff and overall experience.

Doctor, Nurse and Staff Analysis

View reports for doctor, nurse and staff performances based on patient feedback, over a period of time and use this to make improvements in the functioning of the hospital and in staff behavior and processes.

Complaints Management System

Identify problem areas and trends in patient issues and complaints using Zonka’s Response Manager. With instant notifications and real-time reports, address patient complaints and concerns swiftly.

Registrations and Data Management

Ditch paper registration forms and capture patient data on tablets. Deploy touchscreen kiosks at the hospital reception to get patient data digitally for easy registration using Zonka.

Internal Feedback tool

By monitoring and analyzing every aspect of a patient’s visit to the hospital, Zonka acts as an internal feedback tool. Visitor and patient feedbacks can be utilized for internal training of the overall staff.

200+

30+

1 Million

100 SMS/Emails

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