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Customer Feedback Management System for Restaurants & Cafes

Take customer feedback at restaurants, cafes, food courts, multi-chain food outlets, cafeterias and take-away & delivery outlets using touchscreen tablets, smartphones and web surveys. A complete feedback software with cool customizable feedback forms, real-time reporting, in-depth analysis and instant alerts & notifications. Designed for stand-alones and restaurant chains.

Tablet Kiosk

iOS & Android Apps

Web Surveys

Multi-Location

Fully Customizable

Fast and Secure

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Do you need a Restaurant Feedback App?

Digital Feedback Software at your restaurant will help you easily hear the voice of each customer, their experience and opinion about food, service, ambience and staff – all in real-time.

100% more feedbacks

Get 100% more feedbacks than paper feedback forms at your restaurant.

Resolve issues faster

With real-time notification you can resolve issues faster than ever before.

Compare Locations

Compare and evaluate performance of restaurants across chains.

Get real-time feedback

Track customer feedback and complaints in real-time.

Track staff performances

Evaluate staff performances based on customer feedback.

Improve Customer Delight

Address feedbacks at restaurants and improve customer delight.

Multi-Location

Multi-Location

Set up a feedback system at all restaurant locations. Easily track and compare feedback and guest satisfaction across locations.
Multi-Channel

Multi-Channel

Take feedback at restaurants using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.
Multilingual

Multi-Lingual

Your customers speak different languages? No problem – set up your restaurant feedback form in multiple languages and let customers choose!

A great restaurant customer feedback platform for chains and multi-location restaurants & cafes 

Set up different locations

Have multiple locations of restaurants and cafes? Easily set up different locations and restaurant outlets and run same or different feedback forms at each location.

Assign location-based access

Give location-based access and permission to staff. For instance, feedbacks from a particular location can be accessed by only assigned team members and managers.

View location-wise reports

You can choose to receive reports for each of your restaurant location individually or receive cumulative data for all your locations grouped together.

Run location comparison reports

Compare the performances of each of your locations for each feedback form question and each parameter, over any period of time to know which ones are doing better.

 Multi-channel Restaurant Feedback System

iOS and Android Devices

Capture customer feedback in all iOS and Android devices.

Set up as Kiosks

Use custom feedback forms on touchscreen kiosks

Hand it over

Hand over Android & iOS devices to restaurant guests

Tablet App

Set up tablets as kiosks or hand them over to customers to get feedback in restaurants.

Web Surveys

Design intuitive web surveys and share them on website or distribute them via SMSes, Emails & QR codes.

On your website

Embed customized surveys on the website to get feedback

Feedback with web links

Send web survey links via Email, SMS, QR Code or printe on bill

In App

Integrate Zonka with your restaurant app & get feedback

Tablet App

Tablet App

Set up tablets as kiosks or hand them over to customers to get feedback in restaurants.

iOS and Android Devices

Capture customer feedback in all iOS and Android devices.

Set up as Kiosks

Use custom feedback forms on touchscreen kiosks

Hand it over

Hand over Android & iOS devices to restaurant guests

Web Surveys

Web Surveys

Design intuitive web surveys and share them on website or distribute them via SMSes, Emails & QR codes.

On your website

Embed customized surveys on the website to get feedback

Feedback with web links

Send web survey links via Email, SMS, QR Code or printe on bill

In App

Integrate Zonka with your restaurant app & get feedback

Zonka Feedback web Interface

Switch to a real-time Restaurant Feedback Management Platform and System

Free Trial Sign Up Request a Demo

Real-time Reporting 

In times when Twitter, Facebook, Zomato and Yelp can make or break reputations, restaurants must deliver the best experiences every time. That’s why you need a feedback system that tells you what’s happening at your restaurant before your customers rant elsewhere.

With Zonka, quick insights and in-depth analysis of restaurant feedbacks lead to better understanding of guest sentiment and satisfaction, complaints and quicker resolutions.

Customer Experience

Capture restaurant feedbacks in real time and fix issues within premises. Improve customer experience in restaurant like never before.

Staff Analysis

Let customers at your restaurant give feedback about waiters, servers, chefs and management on any parameters you define in your survey.

Comparative Reports

Compare rating of all your restaurant chains with location-comparative reports. Use date-comparative reports to compare over time.

Summary Digests in your inbox

Get daily, weekly or monthly digests of feedbacks delivered in your inbox. Stay updated with restaurant feedbacks and complaints by customers.

Complete Restaurant Feedback Management Software


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Types of Restaurants where Zonka is used

Fine Dining Restaurants

Fine Dining Restaurants

Hand over white-labelled feedback forms on tablets to guests in fine dining restaurants to share their feedbacks about service, ambience, experience and more.

Casual Dining Restaurants

Casual Dining Restaurants

Use tablets to let customers share their feedback first-hand, on-premises about food, service, ambience and more before ranting out anywhere else.

Quick Service Restaurants

Quick Service Restaurants

Set up feedback forms on tablet kiosks at Quick Service Restaurants to get instant feedback on new menu items, quality, speed of service and staff efficiency.

Takeaway Joints

Send out web survey links via Email and SMS to customers or print feedback links and QR codes on bills and takeaway boxes so customers can give feedback after their meal .

Delivery Restaurants

Delivery Restaurants

Print feedback form link and QR codes on bills and delivery boxes to let customers give feedbacks. Know customer feedback about food delivery, taste, quantity and more.

Pubs & Bars

Pubs & Bars

Take feedback at pubs and discos from guests on-premises using tablets to allow them to share their experience about ambience, food and drinks, service with you.

Cafeterias

Capture feedbacks about food taste, service, menu items and hygiene in cafeterias. Deploy floor mounted kiosks across cafeterias in schools, offices & colleges.

Catering Services

Send web survey links via SMS and Emails to your clients on their perception of your food taste, quality, variety in menu items, hygiene standards and other services.

Get the Complete Customer Feedback App for your Restaurants & Cafes

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Uses & Implementation of Restaurant Feedback System

Evaluate Guest Dining Experience

Evaluate Guest Dining Experience

Design surveys to take feedback at restaurants from customers about key concern areas like food, ambience, service and staff behaviour through various types of questions.

Customer Loyalty

Capture guest loyalty and their willingness to recommend you by incorporating the NPS question in your feedback surveys. NPS is the market standard which measures customer loyalty on a scale of 0-10.

Data Capture for Marketing

Data Capture for Marketing

Capture customer information like names, phone numbers, email addresses, birthdays / anniversaries and opt-in permissions and use the data for Newsletters and marketing purposes in your restaurant.

Complaints Management System

Complaints Management System

Manage customer complaints with real-time alerts and reports. Solve issues with the help of team collaboration and take suitable actions to resolve customer complaints within the premises.

New Menu Feedback

New Menu Feedback

Change in food menu or introducing a new one? Change in the food menu in a restaurant is a common event. Hand over the feedback tablets to guests in order to collect reviews on their take on the new food menu.

Restaurant Staff Analysis

Restaurant Staff Analysis

Incorporate questions related to staff performance and ratings in your restaurant surveys so that you can critically analyze and examine their performance based on guest feedback in restaurants.

Internal Feedback tool

Internal Complaints & Feedback tool

Utilize the customer feedbacks to improve services and strengthen areas which observe frequent complaints from the customers. Staff related feedbacks can be used for training purposes.

Feedback during Food Fests & Events

Food Event Feedback

Events and festivals attract a huge crowd at restaurants. Collect feedbacks from them on parameters like value for money, overall guest satisfaction with the event, suggestions and more.

Cafeteria Feedback in Offices / Schools

Cafeteria Feedback in Offices / Schools

Deploy touchscreen tablet kiosks at cafeterias in schools, offices and colleges. Collect feedbacks regarding the food taste, food menu, hygiene and kitchen staff using Zonka’s Restaurant Feedback Solution.

A complete Customer Feedback & Experience Platform for Restaurants

Free Trial Sign Up Request a Demo

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