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Customer Feedback Software for Restaurants & Cafes

Zonka Feedback is a complete customer feedback platform with customizable feedback forms, real-time reporting, in-depth analysis and instant alerts. Designed for stand alone restaurant and for large chains.

Tablet Kiosk

Online & Web Surveys

Email & SMS Surveys

iOS & Android Apps

Multi-Location

Multilingual

Why you need a Restaurant Feedback App?

A digital feedback app and software is a great way to hear the voice of each customer and get their feedback about your food, ambience, service, staff and more – all in real-time.

  • Get 100% more feedback
  • Feedback from all touchpoint
  • Get real-time feedback
  • Resolve issues faster
  • Track staff performances
  • Manage & compare locations
  • Improve Customer Delight & Satisfaction

Get real-time restaurant feedback from your customers!

Try for FreeSchedule a Demo

Multi-Location

Multi-Location

Set up a feedback system at all restaurant locations. Easily track and compare feedback and guest satisfaction across locations.

Multi-Channel

Multi-Channel

Take feedback at restaurants using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.

Multilingual

Multi-Lingual

Your customers speak different languages? No problem – set up your restaurant feedback form in multiple languages and let customers choose!

Customize your Restaurant Feedback Forms

Create good-looking restaurant feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.

  • Choose from expert Restaurant Feedback Templates
  • Choose from 30+ questions
  • Customize survey look and feel – font, colours, background
  • White-label your surveys
  • Add multiple languages
  • Measure CSAT, NPS & CES
  • Add Logic to your surveys

Take Customer Feedback in Restaurants across various touchpoints

Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback in restaurants and cafes.

iPad & Android Restaurant Feedback App

Take customer feedback in restaurants on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.

Restaurant Feedback through Email Invitation

Send emails with survey links to customers to give feedback or embed survey questions within email.

Online Restaurant Feedback

Create and add online surveys on your website or send survey links to get feedback for restaurants and food from customers.

Restaurant Feedback through SMS

Send mobile-responsive survey links to customers through SMS to share their experience and feedback about the restaurant and food.

Feedback Notifications & Alerts

Get real-time notifications and alerts for all restaurant feedbacks.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback in restaurants
  • Schedule daily digests

Manage Responses & Close the Feedback Loop

Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback in restaurants
  • Schedule daily digests

Real-time Restaurant Feedback Reporting

In times when Twitter, Facebook, Zomato and Yelp can make or break reputations, restaurants must deliver the best experiences every time. That’s why you need a feedback system that tells you what’s happening at your restaurant before your customers rant elsewhere. With Zonka, quick insights and in-depth analysis of restaurant feedbacks lead to better understanding of guest sentiment and satisfaction, complaints and quicker resolutions.

Customer Experience

Capture restaurant feedbacks in real time and fix issues within premises. Improve customer experience in restaurant like never before.

Staff Analysis

Let customers at your restaurant give feedback about waiters, servers, chefs and management on any parameters you define in your survey.

Comparative Reports

Compare rating of all your restaurant chains with location-comparative reports. Use date-comparative reports to compare over time.

Summary Digests in your inbox

Get daily, weekly or monthly digests of feedbacks delivered in your inbox. Stay updated with restaurant feedbacks and complaints by customers.

Switch to a complete Restaurant Feedback Platform

Try for Free Schedule a Demo

Set up multiple restaurants and chains to take feedback

Zonka is the perfect feedback software for multi-location restaurants and chains.

Set up different locations

Have multiple locations of restaurants and cafes? Easily set up different locations and restaurant outlets and run same or different feedback forms at each location.

Assign location-based access

Give location-based access and permission to staff. For instance, feedbacks from a particular location can be accessed by only assigned team members.

Get location-wise feedbacks & reports

You can choose to receive reports for each of your restaurant location individually or receive cumulative data for all your locations grouped together

Run location-comparison reports

Compare the performances of each of your locations for each feedback form question and each parameter, over any period of time.

Types of Restaurants where Zonka is used

Fine Dining Restaurants

Hand over white-labelled feedback forms on tablets to guests in fine dining restaurants to share their feedbacks about service, ambience, experience and more.

Quick Service Restaurants

Set up feedback forms on tablet kiosks at Quick Service Restaurants to get instant feedback on new menu items, quality, speed of service and staff efficiency.

Delivery Restaurants

Print feedback form link and QR codes on bills and delivery boxes to let customers give feedbacks. Know customer feedback about food delivery, taste, quantity and more.

Cafeterias

Capture feedbacks about food taste, service, menu items and hygiene in cafeterias. Deploy floor mounted kiosks across cafeterias in schools, offices & colleges.

Casual Dining Restaurants

Use tablets to let customers share their feedback first-hand, on-premises about food, service, ambience and more before ranting out anywhere else.

Takeaway Joints

Send out web survey links via Email and SMS to customers or print feedback links and QR codes on bills and takeaway boxes so customers can give feedback after their meal .

Pubs & Bars

Take feedback at pubs and discos from guests on-premises using tablets to allow them to share their experience about ambience, food and drinks, service with you.

Catering Services

Send web survey links via SMS and Emails to your clients on their perception of your food taste, quality, variety in menu items, hygiene standards and other services.

Get real-time restaurant feedback from your customers!

Try for Free Schedule a Demo

Uses & Implementation of Restaurant Feedback System

Evaluate Guest Dining Experience

Evaluate Guest Dining Experience

Design surveys to take feedback at restaurants from customers about key concern areas like food, ambience, service and staff behaviour through various types of questions.

Complaints Management System

Complaints Management System

Manage customer complaints with real-time alerts and reports. Solve issues with the help of team collaboration and take suitable actions to resolve customer complaints within the premises.

Internal Feedback tool

Internal Complaints & Feedback tool

Utilize the customer feedbacks to improve services and strengthen areas which observe frequent complaints from the customers. Staff related feedbacks can be used for training purposes.

Customer Loyalty

Capture guest loyalty and their willingness to recommend you by incorporating the NPS question in your feedback surveys. NPS is the market standard which measures customer loyalty on a scale of 0-10.

New Menu Feedback

New Menu Feedback

Change in food menu or introducing a new one? Change in the food menu in a restaurant is a common event. Hand over the feedback tablets to guests in order to collect reviews on their take on the new food menu.

Feedback during Food Fests & Events

Food Event Feedback

Events and festivals attract a huge crowd at restaurants. Collect feedbacks from them on parameters like value for money, overall guest satisfaction with the event, suggestions and more.

Data Capture for Marketing

Data Capture for Marketing

Capture customer information like names, phone numbers, email addresses, birthdays / anniversaries and opt-in permissions and use the data for Newsletters and marketing purposes in your restaurant.

Restaurant Staff Analysis

Restaurant Staff Analysis

Incorporate questions related to staff performance and ratings in your restaurant surveys so that you can critically analyze and examine their performance based on guest feedback in restaurants.

Cafeteria Feedback in Offices / Schools

Cafeteria Feedback in Offices / Schools

Deploy touchscreen tablet kiosks at cafeterias in schools, offices and colleges. Collect feedbacks regarding the food taste, food menu, hygiene and kitchen staff using Zonka’s Restaurant Feedback Solution.

200+

30+

1 Million

100 SMS/Emails

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