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Feedback System for Retail Stores, Supermarkets, Malls & Shops

Take shoppers’ and customers’ feedback using iPads and Android kiosks at retail stores, shops, super markets and malls after they make a purchase or before they walk out. Set up at all locations and compare location-wise feedback of shoppers or take feedback through your website. Get feedback alerts & detailed reports in real-time to take immediate action.

Tablet Kiosk

iOS & Android Apps

Web Surveys

Multi-Location

Fully Customizable

Fast and Secure

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Multi-Location

Multi-Location

Multi-Channel

Multi-Channel

Multi-Lingual

Multi-Lingual

A Retail Feedback System for Multi-Location Retail Stores, Showrooms & Chains

Set up different locations

Set up different locations

Have a lot of locations? No problem. Set up feedback kiosks easily in each store and get store-wise feedbacks from customers.

Assign location-based access

Assign location-based access

Give store-wise access to your team. For instance, let store staff and manager access feedbacks only from their location to ensure data security.

View location-wise & cumulative data & reports

View location-wise reports

View cumulative or location-wise reports in Zonka and easily filter data and feedbacks based on the store in your Web Dashbaord.

Run location comparison reports

Run location comparison reports

Compare the performances of each of your locations over time with location comparative reports. Discover shopping trends, patterns, customer likes and dislikes.

 Multi-Channel Retail Feedback Software

iOS and Android Devices

Feedback App for both iOS and Android devices.

Set up as Kiosks

Set up the touchscreen tablets as kiosks for shoppers’ feedback.

Hand it over

Hand over device to guests at store for feedback.

Tablet App

Set-up tablets as touchscreen kiosks at retail stores and capture customer feedbacks.

Web Surveys

Design intuitive web surveys and share them on website or distribute them via SMSes, Emails & QR codes.

On your website

Embed surveys on website to get reviews about your store online.

Feedback with web links

Send survey links via Email, SMS, QR Code/link printed on bill.

In App

Integrate Zonka with your retail store app to get feedback.

Tablet App

Tablet App

Set-up tablets as touchscreen kiosks at retail stores and capture customer feedbacks.

iOS and Android Devices

Feedback App for both iOS and Android devices.

Set up as Kiosks

Set up the touchscreen tablets as kiosks for shoppers’ feedback.

Hand it over

Hand over device to guests at store for feedback.

Web Surveys

Web Surveys

Design intuitive web surveys and share them on website or distribute them via SMSes, Emails & QR codes.

On your website

Embed surveys on website to get reviews about your store online.

Feedback with web links

Send survey links via Email, SMS, QR Code/link printed on bill.

In App

Integrate Zonka with your retail store app to get feedback.

Zonka Feedback web Interface

Set up a complete retail feedback system at your store

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Real-time Reporting for Retail Feedback

Measure Shoppers' Experience

Get customer feedbacks about stores and their experience through multiple channels, understand trends and improve shoppers’ experience.

Staff Behaviour Analysis

Allow your shoppers to rate sales assistants, billing counter staff, store manager and other staff members on various parameters.

Comparative Reports

Compare performance of each store and supermarket using location-comparative reports and across time using date-comparative reports.

Summary in your inbox

Get the summarized feedback report delivered to your inbox either daily, weekly or monthly and stay up to date with the customer feedback.

A Complete Retail Feedback System


notification


locations


tracking


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feedback-loop

Who Uses Zonka

Retail Stores & Showrooms

Retail Stores, Showrooms & Factory Outlets

Deploy touchscreen tablets and smartphones for feedback collection across the premises of your retail stores and showrooms. Collect shopper feedbacks without internet and sync the data later.

Markets & Shopping Malls

Markets & Shopping Malls/Centers

Allow shoppers and buyers to rate your shopping mall on multiple parameters including ambience, convenience, help offered by staff, courtesy shown by store managers or in-charge and more.

Supermarkets & Department Stores

Supermarkets & Departmental Stores

Capture buyer sentiments in the supermarkets and departmental stores arising out of their frequent visit at your store. Utilize this data for making improvements and required changes in your store.

Online Shopping Websites / eCommerce Websites

Online Shopping Websites / eCommerce Websites

Capture online shopper feedback via web surveys distributed through SMS, Emails and QR Codes. Collect feedback from within your eCommerce app by integrating Zonka with your app.

Track Customer Feedback in Retail Stores, Chains, Malls from anywhere!

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Uses & Implementation Ideas

Measure Shoppers’ Satisfaction

Measure Shoppers’ Satisfaction

Measure your customers & shoppers’ experience by measuring Net Promoter Score, Rating Score and Customer Effort Score. Understand customer satisfaction, loyalty, and likeliness to recommend your brand.

Collect Customer Data for Marketing

Collect Customer Data for Marketing

Install desk-mounted kiosks at the billing counters at stores and capture customer data. Utilize this customer data for sending newsletter and sharing promotional updates about the stores.

Complaints Management System

Complaints Management System

Manage complaints through real-time feedback alerts and notifications and act on them with team collaboration at the retail stores. Assign tasks to be completed and ensure proper follow-ups.

Track Staff Performances

Track Staff Performances

Allow your customers to rate sales person, store managers or in-charges on set parameters such as helpfulness, responsiveness, friendliness and easily track staff performances in store.

Loyalty Program Sign Ups

Loyalty Program Sign Up

Customize retail surveys using Zonka’s survey builder and run loyalty programs in-store. Easily track repeat customers over a period of time and also repeat customers across various locations and stores.

Omni-channel Customer Experience & Store Feedback for Retail Industry

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