Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝

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OFFLINE SURVEY APP

Survey App to capture data offline using Tablets & Mobile Devices

Capture feedback anywhere with beautiful surveys on Offline Survey App using iPads, Android Tablets, iPhones, Smartphones and Kiosks, and monitor results in real-time.

Sign up now for free and start taking customer feedback in minutes!

  • Zonka Feedback G2 High Performer 2023
  • Zonka Feedback Best Est. ROI 2023
  • Zonka Feedback G2 High Performer Mid-Market 2023
  • Zonka Feedback Capterra Shortlist 2023
Survey App
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Use Offline Survey App to capture feedback, leads and do market research

Employee & Customer Feedback

Create custom feedback forms to capture customer and employee feedback on-premises and measure metrics like NPS, CES and CSAT. 

Data
Collection

Collect data with custom forms on Android Tablets, iPads, Smartphones and iPhones on-the-go and at remote locations. 

Lead
Capture

Create contact forms and capture leads using the Offline Survey App at events, exhibitions, conferences and trade shows.

Market
Research

Ditch paper research and create detailed research forms to conduct field surveys and do market research with the Survey App. 

SURVEY APP CHANNELS

Ways to use Survey App for your business

Run surveys and take feedback on premises, using iPads, Android Tablets and Kiosks. Do on-the-go market research and field surveys on mobile devices, smartphones and iPhones with an Offline Survey App. 

tablet iOS Surveys

Take on-premises feedback using iPad Survey App on iPads and iPhones.

iPad Surveys
tablet Android Surveys

Turn your Android Tablet and Smartphone to Feedback Devices and get real-time feedback.

Android Survey App
monitor-new Kiosk Surveys

Turn touchscreen tablets and iPads to Kiosk Feedback Devices to take unattended feedback.

offline
wifi off Offline Surveys

With Offline Survey App, run surveys without WiFi. Feedbacks sync automatically.

Offline Kiosk Survey App-min
phone Smartphone & iPhone Surveys

Running forms and surveys on-the-go? Use your Android Smartphone and iP

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iPad Surveys Android Survey App offline Offline Kiosk Survey App location_insight_new
Survey Builder-1-min

CREATING SURVEYS

Build and customize Surveys with no technical knowledge

With a WYSIWYG Survey Editor, create fully customized white-labeled surveys within minutes.

  • Unlimited surveys with unlimited questions
  • Choose from 30+ Question Types
  • Measure CX Metrics — NPS, CES, CSAT
  • Add images and videos to your questions
  • White-labeled surveys with logo, background
  • Edit survey design and choose survey themes
  • Add your survey in multiple languages 

SURVEY LOGIC & ANSWER PIPING

Make your Surveys Dynamic & Engaging

  • Use Skip Logic to skip survey screens based on question choices
  • With Hide Logic in surveys, hide survey screens based on question choices
  • Insert answers from previous questions using Answer Piping
Survey Builder Logic
offline survey

OFFLINE SURVEYS

Collect Data Offline. Sync Automatically.

Patchy and unreliable WiFi? No worries.

 

With Zonka Feedback's Offline Survey App you can take feedback without WiFi. The Survey App saves data in devices and syncs automatically when it detects a stable Internet connection. No settings or interventions required.

KIOSK SURVEY APP

Take unattended feedback with Kiosk Survey App

Turn your touchscreen devices to Kiosk Survey and Feedback Devices. 

  • Use Android and iOS Devices as Kiosks
  • Pin Survey App on tablet to lock the app 
  • Add password or pin lock to exit app
  • Loop Survey to restart upon completion 
  • Display inactivity timeout popup
  • Automatically reset survey if abandoned
Kiosk Survey App-min

SURVEY APP CHANNELS

Ways to use Survey App for your business

Run surveys and take feedback on premises, using iPads, Android Tablets and Kiosks. Do on-the-go market research and field surveys on mobile devices, smartphones and iPhones with an Offline Survey App. 

iOS Surveys iOS Surveys

Take on-premises feedback using iPad Survey App on iPads and iPhones.

iPad Surveys
Response Insights Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

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Response Inbox Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

response_inbox
Trends Report Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

text_analytics
snapshot_report response_insight location_insight team_performance_report response_inbox trends_report text_analytics

SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

snapshot_report
Response Insights Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

team_performance_report
Response Inbox Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

response_inbox
Trends Report Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

text_analytics
snapshot_report response_insight location_insight team_performance_report response_inbox trends_report text_analytics

VIEW RESPONSES

Unified Response Inbox

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

response_inbox

View Response Inbox View Response Inbox

View all feedback and responses in a Collaborative Response Inbox.

Filter ResponsesFilter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Tag ResponsesTag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & ActionsAdd Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Segment by NPS, CES, and CSATSegment by NPS, CES & CSAT

View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments. 

Manage ContactsManage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks

Survey App Features

edit

Customize Surveys

Pick from NPS, CES, CSAT, rating scales, drop downs, comment boxes & more!

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Unlimited Survey Responses

Get unlimited responses on tablets and mobile phones using survey app.

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iOS & Android Tablet Survey App

Survey App that seamlessly works on both iOS and Android devices.

wifi off

Capture Data Offline, without WiFi

No WiFi is no problem! Capture data without WiFi and sync later anytime.

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Instant Alerts and Notifications

Get real-time Email, SMS and Slack Alerts for new and low feedback.

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Real-time Responses & Reports

View responses and reports in real-time on the survey app dashboard.

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NPS, CSAT and CES Analysis

View detailed analysis on customer loyalty, satisfaction and ease of working with you.

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Feedback Management, Close the Loop

Easily manage feedback, collaborate with the team and take action to close feedback.

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APIs, Web Hooks and Integrations

Get out-of-the-box integration with Zapier, Twilio, Plivo, custom APIs & more.

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Multi-Chain, Location Management

Setup multiple locations. View location-based cumulative & comparative reports.

Frequently Asked Questions (FAQs)

What are the advantages of Offline Survey Method?

The advantages of Offline Survey Methods lie in their ability to collect survey data effectively using mobile devices, kiosk mode, and offline data collection. These methods allow you to collect audience feedback in various scenarios, including areas with limited connectivity or where internet access is unreliable while ensuring good data quality. Offline survey methods are particularly advantageous when you need to ensure accurate data collection without depending on an online connection, making them highly versatile to conduct research and data collection purposes.

There are plenty benefits of using Offline Survey App including:

  1. Employee & Customer Feedback- Create custom feedback forms to capture customer and employee feedback on-premises and measure CX metrics (NPS, CSAT, CES).
  2. Data Collection- Collect data with custom forms on iPads, Android Tablets, Smartphones, and iPhones event at remote locations.
  3. Lead Capture - Create contact forms and capture leads using Offline Survey App at events, exhibitions, conferences, and trade shows.
  4. Market Research - Create detailed research forms to conduct field surveys.
How much does the Zonka Feedback Offline Survey Software cost?

You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page.

How do I collect responses from Offline Surveys?

To get started with free offline survey, first login to your Zonka Feedback account. Then go to "Manage" section and click on "Surveys." Now choose from a pre-built survey template or create and customize your own. Once done, go to "Distribute" in the top menu and select App/Kiosk. You can either Download iOS App or Android App and sign in. 

Now you can start collecting responses in your app via device. Zonka Feedback Offline Survey App allows you to securely collect data without an active internet connection. Responses get synced back to your account as soon as you go online.

What are the features of Offline Survey Tools?

Zonka Feedback Kiosk Survey Tool offer the following features for a mobile friendly survey experience:

  1. There are three Data Collection modes to conduct surveys:
    • Kiosk Mode - Setup your Tablet as Kiosk survey station which allows respondents to choose when they'd like to fill survey.
    • Face-to-Face Surveys - Use this offline mode by handing over. the tablet to the customers for filling up the survey.
    • Mobile Forms - Mobile forms enable the use of digital form applications that function on smartphones or tablet devices. They allow users to collect the data using physical devices and send the results back to the source.
  2. Hide Survey Exit Options: While setting up offline devices for surveys, you wouldn't want people to exit the survey screen. and fill out the entire survey. The platform allows you to hide all the options to exit surveys. and password protect them. to ensure the kiosk or mobile device you have set up runs on its own without any kind of interference for collecting feedback seamlessly. 
  3. Run Field Surveys Offline: Zonka Feedback offers Smartsurvey's offline service which makes it easy to continue surveys and collecting feedback without WiFi to measure customer satisfaction, unlike Online Surveys where internet connection required. With offline form submissions, the data is synced automatically once the internet is connected.
Can I customise my Offline Surveys? Also, can I include multimedia elements like images in the surveys?

Yes, you can fully customise the offline surveys. You can add your own logo, background, personalise questions and rating scales to best reflect your brand.

Also, the platform gives you an option to add multimedia elements in your surveys to gather feedback and measure customer satisfaction. 

Is there a way to set up Survey Kiosks for specific location based data collection?

Yes, Zonka Feedback allows you to collect feedback responses, gather data like CX metrics and segment them based on locations and devices. 

What reporting capabilities do I have with the Offline Survey App?
`

Zonka Feedback Offline Survey Tool offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our email survey software:

  1. Snapshot Report - Overview report to get quick summary and analysis of the responses.
  2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT).
  3. Location Insights - Analyse and compare performance and scores based on locations.
  4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
  5. Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.
  6. Trends Report - View and analyse how survey responses and metrics have changed over time.
  7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.
How do I ensure good response rates with Offline Surveys?

In order to get good survey response in offline mode, there are a few things you can take care of. For starters, you can white-label your surveys. Also, use a good subject line that catches the interest of the recipient. Most importantly, you need to have the right survey placement for example in washrooms, at the checkout counter of retail stores, etc. To ensure that the customer fill the survey, create engaging surveys and embed the first question (important CX metric or other relevant question), turn on partial submissions.

How can I send Offline Surveys using Zonka Feedback? 
You can easily set up and distribute Offline Surveys across your devices. Firstly, create and customize your offline survey with relevant questions. Then select the device - Android or iOS- to enable surveys on your device and sync data in real-time when connected to internet.
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Global Brands

30+

Countries

1 Million

Surveys per month

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