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Guest Satisfaction Survey Template

The Guest Satisfaction Survey Template is specifically designed for hotels to capture guests' satisfaction levels with the stay. It captures ratings on all aspects like staff politeness, cleanliness, food quality, staff friendliness, and more.

Understanding the Guest Satisfaction Survey Template

The Guest Satisfaction Survey Template is designed to help businesses collect crucial information from their guests about their stay. It questions them about their overall stay, likeliness to visit again, affordability of the stay, politeness of the staff, and much more. You can use the score gathered from this template to identify areas of improvement and work on the experience you deliver.

You can try the Guest Satisfaction Survey Template to collect the feedback of the guests and know their satisfaction scores. Simply sign in or sign up on Zonka Feedback to get started.

How to Use Guest Satisfaction Survey Template?

You can use this guest satisfaction survey to collect feedback across multiple channels:

Mobile/Tablet/Kiosk: You can collect your guests’ feedback with a tablet/mobile or kiosk device placed in the lobby or the reception counter so that when guests go in and out of the hotel, they can share feedback based on their experience so far.

QR Code: You can embed survey links into QR codes and display them at various points across the premises and on menus and cards in the rooms so guests can proactively share feedback by scanning the QR code.

Email/SMS: You can also email or SMS the hotel feedback survey link to your guests after they 

List of Guest Satisfaction Survey Questions

The following guest satisfaction survey questions are included in this template:

  • How quick was the check-in process at our hotel?
  • How clean was your room upon arrival?
  • How well did the housekeeping staff clean your room?
  • How satisfied were you with the quality of the food offered at our hotel?
  • Overall, how friendly were the hotel staff members?
  • Overall, how polite were the hotel staff members?
  • How affordable was your stay at our hotel?
  • How likely are you to stay at our hotel again?

Sign Up or Sign In on Zonka Feedback for free and try this Guest Satisfaction Survey Template to capture feedback about their experience at your hotel.

FAQs

What is a guest satisfaction survey?

A guest satisfaction survey captures guests’ feedback on various aspects of their stay like room cleanliness, check-in and check-out, hotel staff’s helpfulness, amenities, etc.

What to include in a guest satisfaction survey?

Guest satisfaction survey questions include:

  • Please rate your satisfaction with your stay at our hotel.
  • Please rate the friendliness of our hotel staff.
  • What did you like or dislike about your stay?
  • How would you rate the cleanliness at our hotel?
  • How would you rate the room service?
  • How would you rate our amenities?

Create and send this Guest Satisfaction Survey Template

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