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5 Customer Management Software that Restaurants must have in 2021 (Updated)

5 Customer Management Software that Restaurants must have in 2021 (Updated)

Competition in the restaurant industry is fiercer than ever and running a restaurant in this cut-throat competition is hard enough. We know that the turmoil of managing a restaurant alone can be too much for you. Apart from delivering finest dining experience, you have many more things on your shoulder like monitoring orders, managing staff, managing cashflow and on top of all is maintaining the quality of the business.

So, if you are feeling overwhelmed, then worry not. Here we have break down the list of some fantastic customer management software that enable you to manage all task seamlessly and make your restaurant stand out.

5 Management Software That Restaurant Business Must Have in 2020:

  1. Zonka Feedback - To Manage Customer Feedback at Restaurants
  2. Avero - To Manage Business Operations & Sales
  3. Slack - To Manage Internal Team & External Communication
  4. Sprout Social - To Manage Social Media
  5. Compeat - To Manage Accounting & Back-Office Systems

1. Zonka Feedback


A healthy customer feedback record cannot only lure more new customers to your restaurants, but also retain existing one. Thus, customer feedback provides you with the actionable data that you can use to adjust your restaurant business to fit your guests' needs more accurately.

With Zonka Feedback's multi-channel feedback system you can take feedback from your guests wherever and whenever. Hand them over a tablet-based feedback form after they finish their meal in the restaurant. You can also set up a feedback kiosk for quick service restaurants at the billing counter or exit door, send email or SMS feedback forms to customers after their meal or home delivery to get their real-time feedback about the order and food. You can also print QR codes to get feedback at your delivery boxes and bill receipts. Zonka also allows you to measure key metrics like NPS®, CES and CSAT.

Features like real-time reporting, instant alerts and notifications, APIs, webhooks and integrations, multi-chain, location management, and in-depth tracking & analysis have made Zonka an ideal customer management software for both standalone and restaurant chain owners.

Pro Benefits:

  1. Fully Customized Surveys, real-time alerts and end-to-end feedback management.
  2. Tablet Kiosk + iPad App & Android App + Web + Email + SMS | Try for FreeVisit Zonka Feedback to know more

2. Avero

AveroAvero is a robust operation & sales management software that focuses on augmenting your restaurant efficiency and profitability. It provides powerful restaurant solutions that ensure hotel revenue management and profitability analysis at ease. Backed by high-end functionality, Avero provides valuable insights into sales and business operations that help you drive sales, reduce costs, and make smarter business decisions.

Pro Benefits:

  1. Unlimited Users
  2. Free Mobile Access
  3. Group Analytics
  4. Emailed Report

3. Slack


Communication plays a crucial role in building a team and getting best out of the team members. It is important to manage communication among team members to promote clarity and transparency in workflow. So, if you are looking for internal communication management system, then Slack is the perfect choice for your restaurant. It helps you communicate with your team members in a real-time.

Whether you want to share a personal or a group message with teams and vendors across supply, operations, kitchen orders, you can easily do it with this mobile messaging app. This app will help you bid goodbye to all your communication gap anxieties. You can also integrate Slack with a feedback system to get notified immediately of customer feedback.

Pro Benefit:

You get the added advantage of screen sharing, integrated calls, and the file sharing option.

4. Sprout Social


Sprout Social is a collaborative social media management tool that enables you to manage your social media and communication. It works as a social inbox, so you can effortlessly post, schedule, and monitor content on cross-network social channels (LinkedIn, Facebook, Instagram, Google+).  

It lets you view all your messages as well as conversation history in one place. You can take action on to-do lists or tasks from messages. Link your social media data to your customer feedback to gain better insight into what your customers are saying about you.

Pro Benefits:

Create posts tailored to each social platform, optimize your brand keywords with search operators, easy tracking & analyzing.

5. Compeat

Capture-6Compeat provides a comprehensive and fully-integrated solution for back office, inventory, accounting, analytics, and workforce management. It helps you manage your prime costs as well as the entire business with great ease. You can also streamline your business operations with it.

Pro Benefits:

Streamlined accounting, easy talent management, quick inventory system management.



Published on Oct 18, 2019. Updated on Mar 10, 2021.


Written by Archit

Oct 18, 2019

Experienced Content Writer and Strategist, been in the IT industry for the last 7 years. Associated with the Zonka Feedback. Passionate about writing customer experience, customer satisfaction, customer feedback, and Net Promoter Score.

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