What is Zonka’s Response Inbox?
All responses and feedbacks captured through Zonka online, through email, sms or through tablets are in real-time viewable in the Response Inbox. Here you can view and analyze each feedback and collaborate with team members to take action and resolve issues.
- Monitor every response
- Filter your feedbacks
- Tag feedbacks
- Mark feedbacks as urgent
- Flag feedbacks
- Add tasks for other team members
- Send emails to customers
- Add notes for feedbacks
Take feedback across multiple channels
Tablets & Kiosks
Take customer feedback on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.
Send mobile-responsive survey links to customers through SMS to share their experience and feedback.
Send emails with survey links to customers to give feedback or embed survey questions within email.
Create and add online surveys on your website or send survey links to get feedback from customers.