Top Freshdesk Survey Tools

Did you know that customers are willing to pay more for a better customer service? Yes, they may easily find what they are looking for with one of your competitors. But despite a competitive market, customer service is what makes you stand out.

Therefore, collecting customers’ feedback on customer service interactions is as important as measuring product feedback. If you are a Freshdesk user, you can run real-time FreshDesk surveys to measure consumer satisfaction on a score basis. But with a dedicated survey tool, you can accurately measure the satisfaction score as well as detailed feedback on what customers liked or disliked.

This form of data directly from customers can set your business in the right direction and set you apart from others in the industry.

What are some of the top Freshdesk survey tools that you can consider to get insightful data from customers? Let’s read. 

1. Zonka Feedback

Zonka Feedback is a popular and reliable feedback solution that enables everything from effortless feedback collection to seamless feedback management. The survey offers an array of useful integrations, including Freshdesk integration. With just a few clicks you can integrate Freshdesk with this survey tool and begin measuring feedback across the global CX metrics, CSAT, NPS, and CES.

The feedback tool enables collecting feedback both manually and automatically, which means that you can send feedback surveys in in-mail conversations in Freshdesk and also automatically post important triggers like the closing of a customer ticket. For example, on closing a ticket, an automatic email can be sent to customers, and while offering resolution, agents can add the rating survey in the email signature itself. 

Additionally, all the responses can be automatically synced with your Freshdesk account as well as CRM so your team has access to customer feedback at all times. This also reduces the cumbersome back and forth with the survey tool.

You can create intelligent, attractive, and branded surveys with the code-free builder and also use customizable templates from the library of over 500. Detailed reports further highlight crucial information like overall satisfaction, customer loyalty, customer sentiment, trending complaints, etc.

Key Features

• Automated surveys based on pre-specified triggers
• Automated ticket creation based on survey responses
• Code-free survey builder and 500+ survey templates
• Survey logic, white labelling and survey branding
• Survey throttling to put a limit on the number of surveys sent to each customer
• Real-time notifications and alerts
• Multilinguageotaggingnd geo tagging
• Reporting and analysis
• Automated workflows and responses
• Integration with BI software like CRMs, communication tools, marketing software, such as Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Slack, Twilio, Gupshup, MailChimp, Zapier, etc. 

Pricing

• Starter Plan – $49/mo
• Professional Plan – $99/mo
• Growth Plan – $199/mo
• Custom plans available as per your requirements

Rating

4.8 

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NiceReply

NiceReply is one of the most reliable Freshdesk survey tools which makes the feedback process quick and efficient. It allows customers to share their feedback experience in a single click. In addition to CSAT, this Freshdesk survey tool allows getting a deeper understanding using CES and NPS. You can manually add surveys in email signatures while responding to customer tickets as well as send a dedicated feedback survey embedded in the mail body itself. 

Key Features

• Survey personalization using survey logic and workflows
• Response syncing in tickets
• Simple and attractive forms
• Survey branding
• Survey throttling
• Analytics and Integrations available

Pricing

• Mini Plan – $49/mo
• Start Plan – $99/mo
• Grow Plan – $199/mo
• Business Plan – $299/month 

Rating 

4.7

Delighted

Delighted is another reliable survey software that helps create a streamlined support experience with customers by enabling consistent feedback. It allows sending CSAT, CES, and NPS surveys both manually and automatically. You can send email surveys to customers after providing resolution to a ticket via email. Similarly, you can send surveys automatically after tickets are closed. Tickets can automatically be created in Freshdesk based on the responses from customers.

The tool features an easy-to-use survey builder and multilingual surveys to cater to different audiences. 

Key Features

• Readymade survey templates
• Real-time alerts and notifications
• Multilingual support
• Integration with various BI software, including Freshdesk
• Reporting and analysis

Pricing

• Starter Plan – $224/mo
• Professional Plan – $449/mo
• Custom plans available 

Rating

4.9

SurveyMonkey

SurveyMonkey is a versatile Freshdesk survey tool that allows adding surveys when sending out responses to tickets. You can send feedback surveys via email and also add surveys right inside tickets. This is quite similar to businesses sending satisfaction surveys. The only difference is that it allows collecting in-depth feedback.

You can also put a limit to how many surveys to be sent to each user. Moreover, you can configure surveys with or without folders. You can also view responses for each ticket in Freshdesk itself. 

Key Features

• NPS to measure customer loyalty and get detailed feedback
• CSAT, NPS, and CES surveys within tickets
• Automated workflows
• Syncing of responses with the ticket
• Surveys in email responses to collect post-resolution feedback
• Readymade survey templates
• Integration with BI tools

Pricing

Individual -

• Premier Annual: $67.96/month
• Advantage Annual: $27.17/month
• Standard Monthly: $12.22/month

Team -

• Team Advantage: $21.07/month
• Team Premier : $51.66/month

Rating

4.6 

SurveySparrow

SurveySparrow is an easy-to-use and effective Freshdesk survey tool that allows sending surveys post customer interactions via emails. The tool maps responses to the corresponding Freshdesk tickets so support agents can view customer feedback and be able to assist customers better.

Based on customers’ responses to the survey, SurveySparrow creates a new ticket or updates an existing one. You can measure CSAT, NPS, and CES through Freshdesk both manually and automatically. 

Key Features

• Automated survey when a ticket is created or ticket status updated
• NPS and CSAT surveys via email and SMS
• Automated survey when a contact is created or updated
• Readymade, customizable survey templates
• Real-time alerts and notifications
• Integration with various BI tools

Pricing

• Basic Free Plan – $0
• Starter Plan – $19
• Premium Plan – $49
• Business Plan – $99
• Enterprise Plan – $499

Rating 

4.4

Survicate

You can enhance your customer support process using Survicate, one of the popular Freshdesk survey tools. You can measure customer satisfaction and likeliness of customers to recommend your brand to others using CSAT, CES, and NPS surveys post customer service interactions.

You can also ask unlimited follow-up questions to get detailed feedback and derive useful insights. You can send your customers the survey link via email while responding to customer queries and also share it in Messenger. 

Key Features

• Surveys in email and Messenger
• Qualitative insights displayed in detailed reports
• Code-free survey builder and templates
• Real-time alerts and notifications
• Survey/Poll management
• Third-party integrations

Pricing

• Feedback Starter – $99/month
• Advanced Researcher – $149/month
• Feedback Automation – $199/month
• Team Insights – $299/month
• Scale – $199/month

Rating 

4.5

There are tons of choices if you wish to collect customer service feedback in your Freshdesk tool. But you can select the one that works best for you based on features available, your feedback requirements, and budget. The tools covered in this article are the best of class and may help you accomplish all your feedback goals.

Do read about these tools in detail on their corresponding websites and you will be able to make the right choice.