asMeasuring Customer Satisfaction and Loyalty can helps you retain customers, as well as drive more business. And while there are several ways to measure customer satisfaction, an extremely popular way is to measure Net Promoter Score®. NPS (Net Promoter Score) is a leading Customer Experience metric that gauges the likelihood of your customers recommending your business or product to a friend or relative.

The simplicity of the score, ease of measuring and calculating it make it really popular. And because it is so widely used now, it is also a good metric to measure if you're looking at benchmarking yourself against other competitors. NPS is considered the single best predictor of firm growth.

Measure Customer Loyalty with NPS ❤️

Create NPS surveys, measure customer loyalty, and close the feedback loop with Zonka Feedback.

An ideal way to conduct NPS Surveys is to use a NPS Software that enables you to quickly set up your surveys, distribute them to your customers and employees, integrate with your business tools and give you responses and reports in real-time. 

In this article, we cover 20 Best NPS Software that you can consider for your business, along with their pricing and support details. 

Zonka Feedback

Zonka Feedback is one of the best NPS Software that enables you to not just measure Employee and Customer Loyalty across all touchpoints, view responses and reports, but also to take action to effectively engage customers and close the feedback loop. 

Customize your NPS surveys, add follow up questions to seek 'why' behind the feedback, set up automated messages for the customers based on their score and alerts for your team to update them about detractors. 

View detailed NPS Reports including Insights, Trends, Text Analysis, and more with the ability to drill-down and filter, export and schedule your reports. Using Zonka Feedback you can effectively transform feedback into business intelligence that drives growth and innovation.

• Ease of use: 4.9/5
• Review Score: 4.9/5
• Support Options: Email,  Live Chat, Intercom, Knowledge Base
• NPS Survey Channel: Tablets (iOS and Android), Kiosks, Online, Web Link, Email, SMS, QR Code, Web Popovers, Web Widgets, Web Embed.
• Integration: Integrations with very popular CRM and Help Desk platforms. Slack, Zapier, Twilio, Plivo, MailChimp, Intercom and more.
• Pricing: Plans start from $29/month
• Free Trial: 7 days

ProProfs Survey Maker

ProProfs Survey Maker is a user-friendly powerful survey maker that enables you to measure customer satisfaction through NPS surveys. ProProfs NPS Survey Software offers 100+ professionally built, ready-to-use survey templates. The software allows customization and branding of the NPS survey.

Besides creating surveys, ProProfs Survey Maker helps you to schedule your survey for automatic distribution among your existing customers. It has an in-built Help Desk system that helps you to follow up with your customers (detractors). ProProfs has an advanced reporting module that automatically creates reports to calculate customer satisfaction and compare NPS reports.

ProProfs Survey Maker offers seamless integration with popular tools like Mailchimp, Constant Contact, Campaign Monitor, WordPress, Salesforce, and more. This helps you to manage the customer support and close every efficiently.

• Ease of use: 4.5/5
• Review Score: 4.5/5
• Support Options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and Chat
• NPS Survey Channel: Web Link, Email, and Social Media.
• Integration: Freshdesk, Zendesk, MailChimp, Salesforce, Campaign Monitor, WordPress, and Constant Contact.
• Pricing: $7.00/month - Per Feature

Qualaroo

Qualaroo is a feedback software that is designed specifically for SaaS companies to gain meaningful customer insights. It helps designers, developers, and project managers to conduct NPS Surveys for customers at a transactional level to gauge real-time feedback.

With Qualaroo, you can create customized NPS Surveys or use its ready-made survey templates. It also helps you to personalize the survey experience by using branching or skip logic.

Qualaroo offers various features like geo-targeting that enable you to capture NPS scores from customers across the globe. Qualaroo advanced targeting feature helps you to target specific customers and launch NPS surveys at the right time in a non-intrusive way.

• Ease of use: 4.8/5
• Review Score: 4.5/5
• Support Options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and Chat
• Integration: Tableau, Intercom, Zapier, Slack, HubSpot, Salesforce, Google Analytics, Webhooks, and so on.
• Pricing: $50.00/month

piHappiness

• Ease of use: 4.0/5
• Review Score: 4.0/5 
• Support Options: Email, Live Chat, Knowledge Base
• NPS Survey Channel: Tablets (iOS and Android), Kiosks, Online, Web Link, Email, SMS, QR Code, Web Widgets. 
• Pricing: Available on request
• Free Trial: 7 days

SurveySensum

A most easy-to-use CX platform that gathers customer insights and focuses on making customer feedback actionable. SurveySensum provides the technology to create and distribute NPS, CES, CSAT, product, onboarding, validation surveys, and more, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatim with Text & Sentiment analysis.

It is known for its timely support, super easy UX, simple navigation, and feature additions post customer feedback. SurveySensum works as your partner and helps you decide how to capture feedback and what to do with it. They help you with closing the feedback loop and prioritize actions to drive your business and CX goals.

• Ease of use: 5/5
• Review Score: 5/5
• Support Options: Implementation support, help with survey design & analysis, Live Chat, Email, Knowledge Base- Blogs, ebooks, Reports, and Webinars.
• NPS Survey Channel: WhatsApp, Email, Chatbot, in-app, URL, QR code
• Integration: Intercom, Hubspot, Slack, Outlook, Salesforce, Zendesk, Zapier, Freshworks, Open API is available for other integrations

Wootric

Wootric automates the entire process of NPS data analysis along with the qualitative data collection. Various features like custom filters, response alerts, instant NPS analytics smartly analyze your NPS response. To automate the workflow and close the feedback loop, it supports you with the integrations with the CRM platforms and applications.

• Ease of use: 4.4/5
• Review Score: 4.6/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Websites, Email, SMS, Chatbots
• Integrations: Intercom, Slack, Segment, Salesforce, Freshdesk, Totango, and more.  
• Pricing: $89/month

Delighted

Delighted is the best way to run a world-class NPS program. It collects real-time NPS feedback via email, SMS or survey link URLs. The analytics and reporting dashboard allows you to tag and filter the comments manually and provide real-time reports. The API feature and a great variety of integrations automate the trigger of the follow-up NPS surveys on various customer touchpoints.

• Ease of use: 4.9/5
• Review Score: 4.9/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Web, Email, and SMS
• Integrations: Shopify, Salesforce, Slack Zapier, Chatdesk, Zendesk, Webhooks, Intercom and more.  
• Pricing: $89/month

SurveyMonkey

SurveyMonkey performs well, when it comes to creating, distributing, and analyzing NPS Surveys. Having more than 100 expert templates and an extensive "question bank" of survey questions, it allows you to create customize NPS surveys that match your brand. Features like filters, tags, data trend reports provide great insight into survey response and score rates.

• Ease of use: 4.6/5
• Review Score: 4.6/5
• Support Options: Email, Chat, and Help Center
• NPS Channels: Email, Web link, Embedded Link, Website pop-ups
• Integrations: Salesforce, Slack, Zapier, MailChimp, Chatdesk, Microsoft Teams, and more. 
• Pricing: $99/month

Usabilla

Usabilla is a powerful tool that provides a feedback button to collect NPS feedback effectively. The design of surveys is highly customizable with Usabilla. You can personalize the experience of the survey by adding logos or by using white-labeled surveys, skip-logic surveys, and more. Usabilla ensures secure integrations that automate your workflow and triggers NPS surveys at different events, and transactions.

• Ease of use: 4.3/5
• Review Score: 4/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Websites, Email, and SMS
• Integrations: Salesforce, Zendesk, Google Analytics, Jira, Webhooks, Slack, Zapier, and more.  

Retently

Retently focuses exclusively on the NPS metric and offers a highly customizable tool for sending NPS surveys. Retently offers various features like real-time feedback, response alerts, instant analytics, and close feedback loop management that make your NPS campaign a great success. Retently integrated seamlessly with various third-party tools to save time and effort.

• Ease of use: 4.9/5
• Review Score: 4.9/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Email
• Integrations: Salesforce, Slack, HubSpot, Shopify, Intercom, Microsoft Teams, and more
• Pricing: $39/month

Survey Sparrow

SurveySparrow helps you to create clean NPS surveys that work equally well on mobile and desktop. Using Survey Sparrow, you can smartly manages data and uncovers deeper insights by sorting it through custom fields like location, date of feedback submission, and more. This software helps you to automate the schedule of the follow-up NPS surveys by integrating it with the apps you already use.

• Ease of use: 4.6/5
• Review Score: 4.5/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Web, Email, and SMS
• Integrations: Salesforce, Slack, HubSpot, Shopify, Intercom, Zapier, MailChimp, and more.  
• Pricing: $19/month

Medallia

Right from handling high-volume NPS surveys to analyzing & monitoring NPS data, Medallia operationalizes and streamlines your efforts and drive improvement. With Medallia, you can understand and analyze the NPS score and easily segregate based on respondents. It uses the machine and human learning to automatically analyze the NPS feedback and collaborate with team members to take action and resolve issues.

• Ease of use: 4.4/5
• Review Score: 4.4/5
• Support Options: 24/7 (Live Rep) and business hours chat
• NPS Survey Channel: Web, Email, and SMS
• Integrations: Intercom, Slack, Segment, Mailchimp, Salesforce, Zapier, and more.
• Integrations: Marketo, Salesforce, and more.

Hotjar

Hotjar plays two individual roles, one as a feedback tool and another as an analysis tool. Feedback version of the software enables you to access instant feedback from various channels like Web, Email, and SMS. With the Hotjar NPS software, you can use various advanced features like interactive heatmaps, conversion funnels, form analytics, and visitor recording to uncover your customers’ online behavior and make you listen to your users’ voices effectively. The Analytics features of this software help you observe and measure user behavior. 

• Ease of use: 4.6/5
• Review Score: 4.7/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Web, Email, and SMS
• Integrations: Magento, Prestashop, WooCommerce, LightCMS, and more.  
• Pricing: $89/month

Promoter.io

Promoter.io is an intuitive option to capture customer (or employee) NPS feedback. Its responsive emails can be customized with your brand logo and NPS question. To optimize the customer experience, it offers you the option to segment your campaigns and view separate NPS scores. With Promoter.io, you can even set survey throttles to prevent survey fatigue.

• Ease of use: 3.8/5
• Review Score: 4.3/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Web, Email, and SMS
• Integration: Salesforce, Slack, API, Segment, Zapier, and more.
• Pricing: $249/month

AskNicely

Send NPS surveys via emails or from your site, product, or app with AskNicely. You can use white-Labeled surveys, or add logic-based survey questions to personalize the survey experience. AskNicely offers leaderboards that analyze your NPS scores by product, channel, and countless other segments.

• Ease of use: 4.6/5
• Review Score: 4.6/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Web, Email, and SMS
• Integration: Salesforce, Zapier, HubSpot, Intercom, Zendesk, Slack, MailChimp, and more. 

GetFeedback

GetFeedback provides in-built templates to speed up setting up of mobile-friendly, responsive NPS Surveys which you can white-label and customize to add more questions.  With GetFeedback you can distribute surveys through email, on website and through different customer service channels. GetFeedback has a tight integration with Salesforce. 

• Ease of use: 4.8/5
• Review Score: 4.8/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Web and Email
• Integration: Salesforce

Survicate

Survicate makes capturing Net Promoter Score easy with a Feedback Button, for which it is quite popular. It also has a Feedback Hub where you can track NPS Feedback from various sources. Users can create and edit NPS Surveys and distribute them via various channels. Plus, you’ll find a range of integrations like Intercom, Salesforce and HubSpot. 

• Ease of use: 4.2/5
• Review Score: 4.4/5
• NPS Survey Channel: Web, Email, and Mobile App, Chat-based surveys
• Integration: LiveSession, Salesforce, Coda, ProductBoard, AirTable, HelpScout, and more. 
• Pricing: $49/month

Typeform

Typeform has a drag-and-drop interface to create custom, white-labeled NPS Surveys. You can engage with customers through surveys, quizzes and more with Typeform. These surveys can be distributed via online survey link. It gives you simple reporting and dashboard along with information about unique visits, responses and survey completion status. 

• Ease of use: 4.6/5
• Review Score: 4.7/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Web and Email
• Integration: Salesforce, Airtable, ActiveCampaign, Intercom, and more. 
• Pricing: $35/month

TextLine

A business texting service-based software, TextLine is not a dedicated NPS Software, but can be considered to run NPS Surveys through SMS. It  It forwards each response to customer support for the quick action and allows you to 'tag' significant and common responses to take action on it to resolve recurring issues.

• Ease of use: 4.8/5
• Review Score: 4.9/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: SMS
• Integration: Talkdesk, Aircall, Salesforce, Help Scout, Shopify, Slack, and more. 
• Pricing: $47.97/month

CloudCherry

With CloudCherry, you can map your customers' journeys through Net Promoter Score Surveys. Track your NPS over time, segment customers based on various customer journey stages and track changes in the score through engaging follow-up surveys. CloudCherry also gives you a reporting platform to benchmark your scores against industry competitors. 

• Ease of use: 3.8/5
• Review Score: 4/5
• NPS Survey Channel: Web, Email, and SMS
• Device Availability: Mobile, Tablets, Kiosk Devices, and Desktop

LiveChat

LiveChat is a Help Desk Software where you can trigger Surveys post-chat to get feedback from customers about the agent. Once a ticket or chat is closed, a NPS Survey is automatically send for feedback. This helps you gauge the performance of your customer service team. 

• Ease of use: 4.7/5
• Review Score: 4.6/5
• NPS Survey Channel: Chat-based
• Pricing: $19/month

YesInsight

YesInsight ensures easy administration and other personalized features like “one-question” surveys with one-click installation. It offers simple data charts and real-time responses to monitor the score in real-time. YesInsight is easily integrated with multiple email marketing services and supports Zapier to facilitate even more app connections and automate the NPS survey management.

• Ease of use: 5/5
• Review Score: 5/5
• Support Options: Email, Chat, and Help Center
• NPS Survey Channel: Chat-based
• Pricing: $20/month

Nice Reply

Nice Reply has a variety of features to help you conduct, distribute, manage, and track the Net Promoter Score. With it, you can closely monitor feedback and spot dissatisfied customers, view reports with charts, time filters and comparisons. You can use third-party integrations and apps with Nice Reply to automate the trigger of follow up surveys based on customers' score.

• Ease of use: 4.7/5
• Review Score: 4.7/5 
• Support Options: 24/7 (Live Rep) and business hours chat
• NPS Survey Channel: Email
• Pricing: Plans start from $39/month
• Free Trial: 14 days

Qualtrics

A cloud-based survey software, with Qualtrics you can create, distribute and analyze web-based NPS Surveys. These surveys can have more questions besides NPS like MCQs, text, slider and more. The surveys can be in multiple languages and made intuitive with logic. Set up response alerts in Qualtrics for NPS responses and access pre-configured NPS reports.

• Ease of use: 4.4/5
• Review Score: 4.8/5
• Support Options: Email,  Live Chat, Intercom, Knowledge Base
• NPS Survey Channel: Websites, Email, SMS, Chatbots 
• Integration: Integrations with very popular CRM platforms and applications like Tableau, Jira, Pendo, Adobe Analytics, SAP Analytics, Salesforce, Slack, Zendesk, HubSpot, and more.

Whatever platform or tool set you choose to take NPS Surveys, make sure to start with a thorough analysis of your requirements — the features, integrations and ease of use you're looking for. Also consider the reports and analysis you're expecting from the tool. From there, it’ll make your search for the perfect NPS Software much easier since you’ll be able to evaluate each one on an objective basis. 

Most tools offer a free trial and an online demo which you should definitely try to properly evaluate the tool that fits you. If you can't find something but like a tool, it's also a good idea to write to them or chat with them on the website and ask questions. Most teams are super helpful and it will make the decision smoother for you. 

Learn more about the Net Promoter Score (NPS)

• What is a Net Promoter Score® (NPS®)? Definition and Examples Updated (2021)

• 7 Smart Tips to Convert your NPS Detractors into Promoters

• The ABC of NPS Survey - What It is and What It's Not

• Use Net Promoter Score to Create a Customer-Centric Business

• How, When and Where to Collect Net Promoter Score Surveys