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20 Best NPS Software for your business in 2020

20 Best NPS Software for your business in 2020

Measuring Customer Satisfaction and Loyalty can helps you retain customers, as well as drive more business. And while there are several ways to measure customer satisfaction, an extremely popular way is to measure Net Promoter Score®. NPS (Net Promoter Score) is a leading Customer Experience metric that gauges the likelihood of your customers recommending your business or product to a friend or relative.

The simplicity of the score, ease of measuring and calculating it make it really popular. And because it is so widely used now, it is also a good metric to measure if you're looking at benchmarking yourself against other competitors. NPS is considered the single best predictor of firm growth.

An ideal way to conduct NPS Surveys is to use a NPS Software that enables you to quickly set up your surveys, distribute them to your customers and employees, integrate with your business tools and give you responses and reports in real-time. 

In this article, we cover 20 Best NPS Software that you can consider for your business, along with their pricing and support details. 


Zonka Feedback

NPS Software - Zonka Feedback-2

Zonka Feedback is one of the best NPS Software that enables you to not just measure Employee and Customer Loyalty across all touchpoints, view responses and reports, but also to take action to effectively engage customers and close the feedback loop. 

Customize your NPS surveys, add follow up questions to seek 'why' behind the feedback, set up automated messages for the customers based on their score and alerts for your team to update them about detractors. 

View detailed NPS Reports including Insights, Trends, Text Analysis, and more with the ability to drill-down and filter, export and schedule your reports. Using Zonka Feedback you can effectively transform feedback into business intelligence that drives growth and innovation.

  • Ease of use: 4.9/5
  • Review Score: 4.9/5
  • Support Options: Email,  Live Chat, Intercom, Knowledge Base
  • NPS Survey Channel: Tablets (iOS and Android), Kiosks, Online, Web Link, Email, SMS, QR Code, Web Popovers, Web Widgets, Web Embed.
  • Integration: Integrations with very popular CRM and Help Desk platforms. Slack, Zapier, Twilio, Plivo, MailChimp, Intercom and more.
  • Pricing: Plans start from $29/month
  • Free Trial: 15 days

Start measuring NPS in your organization

Nice Reply

NPS Software - Nicereply

Nice Reply has a variety of features to help you conduct, distribute, manage, and track the Net Promoter Score. With it, you can closely monitor feedback and spot dissatisfied customers, view reports with charts, time filters and comparisons. You can use third-party integrations and apps with Nice Reply to automate the trigger of follow up surveys based on customers' score.

  • Ease of use: 4.7/5
  • Review Score: 4.7/5 
  • Support Options: 24/7 (Live Rep) and business hours chat
  • NPS Survey Channel: Email
  • Pricing: Plans start from $39/month
  • Free Trial: 14 days

Qualtrics

NPS Software - QualtricsA cloud-based survey software, with Qualtrics you can create, distribute and analyze web-based NPS Surveys. These surveys can have more questions besides NPS like MCQs, text, slider and more. The surveys can be in multiple languages and made intuitive with logic. Set up response alerts in Qualtrics for NPS responses and access pre-configured NPS reports.

  • Ease of use: 4.4/5
  • Review Score: 4.8/5
  • Support Options: Email,  Live Chat, Intercom, Knowledge Base
  • NPS Survey Channel: Websites, Email, SMS, Chatbots 
  • Integration: Integrations with very popular CRM platforms and applications like Tableau, Jira, Pendo, Adobe Analytics, SAP Analytics, Salesforce, Slack, Zendesk, HubSpot, and more.

Wootric

Wootric automates the entire process of NPS data analysis along with the qualitative data collection. Various features like custom filters, response alerts, instant NPS analytics smartly analyze your NPS response. To automate the workflow and close the feedback loop, it supports you with the integrations with the CRM platforms and applications.

  • Ease of use: 4.4/5
  • Review Score: 4.6/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Websites, Email, SMS, Chatbots
  • Integrations: Intercom, Slack, Segment, Salesforce, Freshdesk, Totango, and more.  
  • Pricing: $89/month

Delighted

NPS Software DelightedDelighted is the best way to run a world-class NPS program. It collects real-time NPS feedback via email, SMS or survey link URLs. The analytics and reporting dashboard allows you to tag and filter the comments manually and provide real-time reports. The API feature and a great variety of integrations automate the trigger of the follow-up NPS surveys on various customer touchpoints.

  • Ease of use: 4.9/5
  • Review Score: 4.9/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Web, Email, and SMS
  • Integrations: Shopify, Salesforce, Slack Zapier, Chatdesk, Zendesk, Webhooks, Intercom and more.  
  • Pricing: $89/month

SurveyMonkey

NPPS Software - SurveyMonkey SurveyMonkey performs well, when it comes to creating, distributing, and analyzing NPS Surveys. Having more than 100 expert templates and an extensive "question bank" of survey questions, it allows you to create customize NPS surveys that match your brand. Features like filters, tags, data trend reports provide great insight into survey response and score rates.

  • Ease of use: 4.6/5
  • Review Score: 4.6/5
  • Support Options: Email, Chat, and Help Center
  • NPS Channels: Email, Web link, Embedded Link, Website pop-ups
  • Integrations: Salesforce, Slack, Zapier, MailChimp, Chatdesk, Microsoft Teams, and more. 
  • Pricing: $99/month

Usabilla

NPS Software - UsabillaUsabilla is a powerful tool that provides a feedback button to collect NPS feedback effectively. The design of surveys is highly customizable with Usabilla. You can personalize the experience of the survey by adding logos or by using white-labeled surveys, skip-logic surveys, and more. Usabilla ensures secure integrations that automate your workflow and triggers NPS surveys at different events, and transactions.

  • Ease of use: 4.3/5
  • Review Score: 4/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Websites, Email, and SMS
  • Integrations: Salesforce, Zendesk, Google Analytics, Jira, Webhooks, Slack, Zapier, and more.  

Retently

NPS Software - RetentlyRetently focuses exclusively on the NPS metric and offers a highly customizable tool for sending NPS surveys. Retently offers various features like real-time feedback, response alerts, instant analytics, and close feedback loop management that make your NPS campaign a great success. Retently integrated seamlessly with various third-party tools to save time and effort.

  • Ease of use: 4.9/5
  • Review Score: 4.9/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Email
  • Integrations: Salesforce, Slack, HubSpot, Shopify, Intercom, Microsoft Teams, and more
  • Pricing: $39/month

Survey Sparrow

NPS Software - SurveySparrow

SurveySparrow helps you to create clean NPS surveys that work equally well on mobile and desktop. Using Survey Sparrow, you can smartly manages data and uncovers deeper insights by sorting it through custom fields like location, date of feedback submission, and more. This software helps you to automate the schedule of the follow-up NPS surveys by integrating it with the apps you already use.

  • Ease of use: 4.6/5
  • Review Score: 4.5/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Web, Email, and SMS
  • Integrations: Salesforce, Slack, HubSpot, Shopify, Intercom, Zapier, MailChimp, and more.  
  • Pricing: $19/month

Medallia

NPS Software - Medallia-1Right from handling high-volume NPS surveys to analyzing & monitoring NPS data, Medallia operationalizes and streamlines your efforts and drive improvement. With Medallia, you can understand and analyze the NPS score and easily segregate based on respondents. It uses the machine and human learning to automatically analyze the NPS feedback and collaborate with team members to take action and resolve issues.

  • Ease of use: 4.4/5
  • Review Score: 4.4/5
  • Support Options: 24/7 (Live Rep) and business hours chat
  • NPS Survey Channel: Web, Email, and SMS
  • Integrations: Intercom, Slack, Segment, Mailchimp, Salesforce, Zapier, and more.
  • Integrations: Marketo, Salesforce, and more.

Hotjar

NPS Software - HotjarHotjar plays two individual roles, one as a feedback tool and another as an analysis tool. Feedback version of the software enables you to access instant feedback from various channels like Web, Email, and SMS. With the Hotjar NPS software, you can use various advanced features like interactive heatmaps, conversion funnels, form analytics, and visitor recording to uncover your customers’ online behavior and make you listen to your users’ voices effectively.The Analytics features of this software help you observe and measure user behavior. 

  • Ease of use: 4.6/5
  • Review Score: 4.7/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Web, Email, and SMS
  • Integrations: Magento, Prestashop, WooCommerce, LightCMS, and more.  
  • Pricing: $89/month

Promoter.io

NPS Software - Promoter.io-1Promoter.io is an intuitive option to capture customer (or employee) NPS feedback. Its responsive emails can be customized with your brand logo and NPS question. To optimize the customer experience, it offers you the option to segment your campaigns and view separate NPS scores. With Promoter.io, you can even set survey throttles to prevent survey fatigue.

  • Ease of use: 3.8/5
  • Review Score: 4.3/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Web, Email, and SMS
  • Integration: Salesforce, Slack, API, Segment, Zapier, and more.
  • Pricing: $249/month

AskNicely

NPS Software - ASKNicelySend NPS surveys via emails or from your site, product, or app with AskNicely. You can use white-Labeled surveys, or add logic-based survey questions to personalize the survey experience. AskNicely offers leaderboards that analyze your NPS scores by product, channel, and countless other segments.

  • Ease of use: 4.6/5
  • Review Score: 4.6/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Web, Email, and SMS
  • Integration: Salesforce, Zapier, HubSpot, Intercom, Zendesk, Slack, MailChimp, and more. 

GetFeedback

NPS Software - GetfeedbackGetFeedback provides in-built templates to speed up setting up of mobile-friendly, responsive NPS Surveys which you can white-label and customize to add more questions.  With GetFeedback you can distribute surveys through email, on website and through different customer service channels. GetFeedback has a tight integration with Salesforce. 

  • Ease of use: 4.8/5
  • Review Score: 4.8/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Web and Email
  • Integration: Salesforce

Survicate

NPS Software - SurvicateSurvicate makes capturing Net Promoter Score easy with a Feedback Button, for which it is quite popular. It also has a Feedback Hub where you can track NPS Feedback from various sources. Users can create and edit NPS Surveys and distribute them via various channels. Plus, you’ll find a range of integrations like Intercom, Salesforce and HubSpot. 

  • Ease of use: 4.2/5
  • Review Score: 4.4/5
  • NPS Survey Channel: Web, Email, and Mobile App, Chat-based surveys
  • Integration: LiveSession, Salesforce, Coda, ProductBoard, AirTable, HelpScout, and more. 
  • Pricing: $49/month

Typeform

NPS Software - TypeformTypeform has a drag-and-drop interface to create custom, white-labeled NPS Surveys. You can engage with customers through surveys, quizzes and more with Typeform. These surveys can be distributed via online survey link. It gives you simple reporting and dashboard along with information about unique visits, responses and survey completion status. 

  • Ease of use: 4.6/5
  • Review Score: 4.7/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Web and Email
  • Integration: Salesforce, Airtable, ActiveCampaign, Intercom, and more. 
  • Pricing: $35/month

TextLine

NPS Software - TextlineA business texting service-based software, TextLine is not a dedicated NPS Software, but can be considered to run NPS Surveys through SMS. It  It forwards each response to customer support for the quick action and allows you to 'tag' significant and common responses to take action on it to resolve recurring issues.

  • Ease of use: 4.8/5
  • Review Score: 4.9/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: SMS
  • Integration: Talkdesk, Aircall, Salesforce, Help Scout, Shopify, Slack, and more. 
  • Pricing: $47.97/month

CloudCherry

NPS Software - CloudCherryWith CloudCherry, you can map your customers' journeys through Net Promoter Score Surveys. Track your NPS over time, segment customers based on various customer journey stages and track changes in the score through engaging follow up surveys. CloudCherry also gives you a reporting platform to benchmark your scores against industry competitors. 

  • Ease of use: 3.8/5
  • Review Score: 4/5
  • NPS Survey Channel: Web, Email, and SMS
  • Device Availability: Mobile, Tablets, Kiosk Devices, and Desktop

LiveChat

LiveChat is a Help Desk Software where you can trigger Surveys post-chat to get feedback from customers about the agent. Once a ticket or chat is closed, a NPS Survey is automatically send for feedback. This helps you gauge the performance of your customer service team. 

  • Ease of use: 4.7/5
  • Review Score: 4.6/5
  • NPS Survey Channel: Chat-based
  • Pricing: $19/month

YesInsight

NPS Software - YesInsightYesInsight ensures easy administration and other personalized features like “one-question” surveys with one-click installation. It offers simple data charts and real-time responses to monitor the score in real-time. YesInsight is easily integrated with multiple email marketing services and supports Zapier to facilitate even more app connections and automate the NPS survey management.

  • Ease of use: 5/5
  • Review Score: 5/5
  • Support Options: Email, Chat, and Help Center
  • NPS Survey Channel: Chat-based
  • Pricing: $20/month

Create your own NPS Survey

Whatever platform or tool set you choose to take NPS Surveys, make sure to start with a thorough analysis of your requirements — the features, integrations and ease of use you're looking for. Also consider the reports and analysis you're expecting from the tool. From there, it’ll make your search for the perfect NPS Software much easier since you’ll be able to evaluate each one on an objective basis. 

Most tools offer a free trial and an online demo which you should definitely try to properly evaluate the tool that fits you. If you can't find something but like a tool, it's also a good idea to write to them or chat with them on the website and ask questions. Most teams are super helpful and it will make the decision smoother for you. 

Published on Jul 23, 2020. Updated on Aug 05, 2020.

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