Front is a popular Customer Operations Platform that enables you to bring all your customer conversations into one place. By integrating your survey tool with your team's shared inbox of Front, you can streamline communication and bring together the entire team on a single customer communication platform. With Front, you can:
- Have a centralized platform to manage all your customer conversations from channels like SMS, email, social media, and more
- Automatically assign messages to the right person on the team
- Assign clear ownership of the conversation based on expertise, availability, and more
- Collaborate on creating the responses with shared drafts
By having survey tools with Front integration, you can know exactly what the respondents are thinking about your product, the reason, or the score, and assign it to the required person for a quick resolution.
If you're looking to run your online surveys and have that data flow into Front, then you're in the right place. In this blog, we will share the top survey tools that you can integrate with Front.
- Front is a powerful Customer Operations Platform that centralizes all your customer conversations.
- Integrating survey tools with Front streamlines communication, assigning tasks, and collaborating on responses.
- This blog explores the top survey tools like Zonka Feedback, AskNicely, Nicereply, Delighted, and SurveySparrow, highlighting their features and Front integration benefits.
- These tools help businesses collect and analyze customer feedback seamlessly, turning negatives into positives.
- Zonka Feedback, with its customizable surveys, stands out as a top choice with Front integration. Check it out for a comprehensive customer feedback solution by signing up for a free 14-day trial or schedule a demo to know more.
Collect & Measure Product Feedback & User Insights
With Customer Feedback Surveys, understand how willing your customers are to recommend your business, product, or service to others.
Top Survey Tools With Front Integration
Front is a popular customer communication platform that streamlines team collaboration and enhances customer interactions. Integrating Front with survey tools and Android survey app can be highly beneficial as it provides a powerful way to measure customer loyalty and have the survey responses flow directly into your shared inbox. You can assign them, comment on the message, discuss them within the team, and share or edit drafts together to turn any neutrals or negative responses into positives.
With customer feedback tools combined with Front, businesses can quickly collect feedback, analyze responses, and take actionable steps to improve their products, services, and overall customer experience. Let's now take a look at the top survey tools with Front integration.
#1. Zonka Feedback
The customer feedback software is one of the several CX metrics that Zonka Feedback offers. With its robust survey platform, you can easily measure your customer's loyalty and likelihood of recommending your brand. Also, with Zonka Feedback and Front integration, creating rules to sync your survey responses within Front is easy. You can also create new messages for the existing contacts or add new responses in Front with custom-based settings. The best part is that you get Front integration available in any plan you choose with Zonka Feedback.
The integration lets you easily show survey responses, including the Customer Satisfaction (CSAT) score, Net Promoter Score (NPS), Customer Effort Score (CES), comments, complete survey responses, customer information, and more within your Front inbox. One feature that sets Zonka Feedback apart from other tools for Front is creating contacts and conversations within the Front App and following up with your customers after they complete the surveys.
With Zonka Feedback, you can build surveys from scratch within seconds or choose from pre-build survey templates to win your customers' loyalty. Popular among product survey tools, this software allows you to add survey logic for follow-up questions. This can help you know your areas of improvement and improve customer satisfaction. You can even set up delay durations, after which you can send surveys, calculate survey scores, and measure your agent's performance, a feature that you get only with Zonka Feedback.
Why choose Zonka Feedback as your Survey Tool with Front Integration?
Integrating Zonka Feedback with Front, you can track customer feedback right from within your inbox by syncing survey responses. Although you get limited features with Front integration, Zonka Feedback allows you to customize your surveys, sync responses, add new contacts, and much more. By gathering customer data, and feedback, Zonka Feedback integration with Front empowers businesses to identify areas for improvement and make informed decisions to enhance customer experience.
Here are some features you get with Zonka Feedback and Front integration.
- Create rules to sync survey responses from Zonka Feedback to the Front platform
- Collect customer feedback and share survey responses with the entire team
- View survey responses as messages in Front and stay in touch with your customers
- Create a new note with response details to the matching contact in the Front app every time a new response is received
- Assign tasks based on score to team members, keep track of the conversation, and automate workflows to close the feedback loop effectively
Survey & CX platform with Front starts from $49/ month
Offline surveys platform with Front starts from $15/month
Product Feedback platform with Front starts from $39/month
You can also try Zonka Feedback for free for 14 days
G2 Rating: 4.8 out of 5
AskNicely is popular among voice of customer tools that has been helping businesses send surveys to their customers for years. The cloud-based survey platform enables businesses to use the best NPS tool to collect feedback in real time mainly. Combining AskNicely with Front empowers your team to take immediate action to drive retention, upgrades, reviews, and referrals regularly.
Another interesting feature it offers is to communicate with your customers on the Front app. Also, tracking your customers through other customer communication channels is simple with this integration. Unlike other integrations, you need to be an admin on your Front account to set up the AskNicely integration.
Why choose AskNicely as your Survey Tool with Front Integration?
Integrating AskNicely with Front, it is easy for you to increase customer retention, reviews, and referrals using customer feedback data. It also empowers your team to take immediate action and have real-time access to valuable data.
Here are some benefits you get when you integrate the AskNicely survey tool with Front.
- Sync AskNicely scores and feedback in the Front app
- CX Automation to Automate workflows to send your AskNicely responses
- Every survey score and feedback is easily visible on the Front
- Quickly review the new response and take action
You need to contact their sales team, as the pricing is unavailable on public platforms.
G2 Rating: 4.7 out of 5
Nicereply is another survey tool popular among top companies like Microsoft, Lenovo, Hubspot, and Buffer. Although the platform has a number of features and functionalities to capture customer feedback, it enables businesses to be honest and forthcoming about what customers liked and didn't like about their products or services. Like AskNicely, Nicereply is also an older survey tool that needs more modernity and the latest survey techniques offered by others.
The integration between Nicereply and Front is effortless. Combining Nicereply and Front, it is easy to track the quality of your customer service and measure your customers' loyalty via email after a ticket resolution or in-between conversations. A cool feature that it provides is that you can customize surveys as per your needs and requirements to measure customer satisfaction.
With its Front integration, responses are pushed back into the Front app as comments and custom field values, so you never miss any feedback. Also, you can set different automation rules based on customer sentiment analysis.
Why choose Nicereply as your survey tool with Front integration?
Nicereply and Front integrations enable users to give real-time feedback in one click. However, it works efficiently when integrated with other tools like Front. It takes a few seconds to create a survey within Front emails and sync all data back to the Front app.
Integrating Nicereply with Front, you also get some other features as:
- Push ratings & comments right to the Conversation as a note
- Save the rating in the custom conversation tag
- Identify feedback in context with the direct link to the rated Conversation.
- Sync customers' names to scores
- Setup triggers based on feedback value
- Sync all your Front users with Nicereply with one click
- Customize your surveys according to your branding and needs
Starts from $39/month
G2 Rating: 4.7 out of 5
Delighted, a Qualtrics company, is a multifaceted platform that offers multiple channels for survey collection and collecting feedback in diverse formats. Trusted by some of the top brands like Uber, Cisco, Slack, Bonobos, Instacart, and Target, the platform provides a range of survey types, including NPS, CSAT, CES, product-market fit surveys, and more.
Organizations using Delighted can instantly collect, analyze & distribute customer feedback, but when Delighted is integrated with Front, you can sync responses to your contacts. Another feature you get is that you can automatically create tickets in Front once survey responses are received.
Also, creating custom-based tickets is easy, as you can create them for any specific response. The integration enables you to automatically address the survey respondent via customer service surveys, helping your service team close the feedback loop.
Why choose Delighted as your survey tool for Front?
When integrated with Front, Delighted makes it easy to gather valuable customer feedback and measure your customers' loyalty. Thus with a single survey, your customers can rate your product and comment on what they love or dislike about it.
Although there are limited features when it comes to Delighted integration with Front, here are some of the top benefits you get with your Delighted and Front integration:
- Share survey scores and feedback with your entire team in one place.
- Empower your team to quickly and easily close the loop with customers
- Use rules to create a new message in Front as soon as a response rolls through your Delighted dashboard
- Auto-tagged the scores once you receive a new message
- Add a private note with each new message created
- Get all the information in one place needed to deliver a contextually sensitive response
Starts from $224/month. Also, you get a free 7 days trial option.
G2 Rating: 4.7 out of 5
Considering itself as one of the leading alternatives for SurveyMonkey, SurveySparrow provides a wide range of survey types like NPS, CSAT, CES, and more. The platform is popular as it makes it easier for businesses to start collecting NPS surveys and customer feedback in a fraction of a second. You can explore hundreds of questions across different survey types using Survey Sparrow, designed to get accurate results.
Although its integration with Front is flexible, it lets you quickly manage your emails. You can also trigger a survey when a new tag is added to a message, or a new comment is posted. The integration allows you to update contacts after every survey submission.
Why choose SurveySparrow NPS tools for Front?
SurveySparrow stands out with its interactive and engaging interface for its survey respondents. It enables users to collect meaningful insights that matter to their business. Apart from this, the platform lets them run polls, conduct quizzes, and more.
Here are some of the benefits you get when integrating SurveySparrow with Front.
- Trigger a survey when a new tag is added to a message
- Follow up with customers, and resolve them effectively using Front
- Trigger a survey when a new comment is posted to a message
- Update contacts from survey submissions
- Collect contact details via survey responses and update the same with Front integration
Starts from $99/month
G2 Rating: 4.4 out of 5
Although there are a number of survey tools available, integrating Zonka Feedback with Front will enable you to get the most out of your surveys. When choosing your survey tools with Front integration, you need to ensure they offer native integration, a flexible setup, and no extra added cost.
Before you choose any tool, take your time to ensure it meets your business needs, goals, and budget. If you're considering choosing one of the survey tools for Front, why not choose Zonka Feedback? The integration lets you show the survey messages as notes and measure your service agents simultaneously.
One of the major factors that make Zonka Feedback a great choice is its pricing. You can also try Zonka Feedback for a 14-day free trial and start creating surveys for Front.