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Types of Patient Satisfaction Surveys with Survey Questions

Types of Patient Satisfaction Surveys with Survey Questions

Most reliable and useful patient feedback can be collected when you collect feedback on the right events, for example, post-consultation feedback, post-treatment feedback, and post-discharge feedback. This kind of patient feedback can shed light on the most important aspects of your healthcare services. The feedback can help you determine and address any gaps that may cause people to not choose you.

In this article, we have covered different types of patient satisfaction surveys that you can use at critical touchpoints across the patients’ journeys with you. We have also covered patient satisfaction survey examples that you can check out while creating your patient feedback surveys.  

Types of Patient Satisfaction Surveys

There can be different types of patient satisfaction surveys depending on the healthcare services you provide and the kind of feedback you’re looking for. Here are the patient satisfaction survey types that you can explore: 

1. Treatment/Care-Related Patient Satisfaction Survey

The purpose of a care-related patient satisfaction survey is to gauge patients’ experiences in terms of care and treatment. The patient survey questions are primarily structured around aspects like doctors’ knowledge, the effectiveness of treatment, diagnosis quality, care availability, etc. The goal is to understand from patients what they like or dislike and be able to improve overall patient satisfaction. The CX metric that you can use to measure patient satisfaction here is CSAT or Customer Satisfaction Score.  

Since the care-related patient survey asks patients about their treatment, it should ideally be sent toward the end of the treatment course via email or SMS. 

Patient Satisfaction Survey Questions for Treatment Feedback

Here are the top care-related patient satisfaction survey template that you can use:

  • On a scale of 1-5, how would you rate the diagnosis?
  • How would you rate the care you received at our hospital/facility?
  • How would you rate the effectiveness of the treatment and medication?
  • How would you rate the doctor’s knowledge and alertness?
  • How would you rate the hospital’s promptness in making medical care available?

2. Inpatient Feedback Survey

Inpatient surveys are used to measure inpatient satisfaction in terms of not just treatment but also the patient’s stay in the hospital during the treatment. In cases of inpatient treatment, factors like the cleanliness of rooms, the technology used, frequency of doctors’ visits, on-premises facilities like pharmacies and laboratories, quality of meals, etc., can influence the patient experience.

With this patient satisfaction survey for inpatient feedback, you can understand how to improve on-premises care as well as the facilities that play a role in the overall patient experience. 

Patient Satisfaction Survey Questions for Inpatient Feedback

Here are the top patient satisfaction survey questions that you can include in your survey:

  • How would you rate the use of the latest technology at our facility?
  • How would you rate our operating rooms/patient wards?
  • How would you rate the level of care during the transition from hospital to home/another facility?
  • How would you rate your level of satisfaction with the treatment?
  • How would you rate the frequency of healthcare providers’ visits while you were admitted?
  • How would you rate the quality of meals for patients?
  • How adequate and comfortable was the rest area for visitors?
  • How would you rate the quality of food available in the cafeteria for visitors?
  • How would you rate our staff members’ efficiency in conducting health examinations and lab tests?
  • How would you rate the cleanliness and hygiene at the facility?
  • How would you rate the staff members’ knowledge of health insurance and copay?
  • How effectively did our staff explain the payment options?
  • How would you rate the availability of all the necessary medical services?

3. Outpatient Feedback Survey

You can use patient satisfaction surveys to collect feedback from patients who only visited hospitals or medical facilities for a consultation or treatment. This means that this survey focuses on feedback from patients that weren’t admitted and only visited the facility for some time.

Outpatient feedback can be on various aspects of healthcare like the staff’s helpfulness, the waiting duration before the appointment, ease of booking an appointment, doctor’s knowledge, availability of pharmacy and lab test services, etc. 

Patient Satisfaction Survey Questions for Outpatient Feedback

Here are the top patient survey questions that you can ask to get outpatient feedback:

  • How would you rate your appointment booking experience?
  • How would you rate your level of satisfaction with the treatment?
  • How would you rate the accessibility of our facility in terms of location?
  • How would you rate the level of comfort of speaking to a medical expert about your health issues?
  • How would you rate the attentiveness and proactiveness of the healthcare provider?
  • How would you rate the knowledge of our medical staff?
  • How friendly and helpful were the medical experts and the staff?
  • How would you rate the cafeteria and food quality?
  • How would you rate our efficiency in conducting health examinations and lab tests?
  • How would you rate the cleanliness and hygiene at the facility?
  • How would you rate the assistance with health insurance and copay?
  • How would you rate the affordability of medical care provided by us?
  • How would you rate the staff’s knowledge of payments and payment options?

4. Healthcare Expense Patient Satisfaction Survey 

Patient satisfaction cannot be achieved if healthcare is not affordable. Healthcare affordability at your facility can determine whether or not your patients would choose you again if needed. However, patients seldom come forth and share if they feel that your healthcare services are expensive. They would simply visit another hospital, clinic, or facility. Other factors like health insurance and copay further influence people’s decisions.

With a healthcare expense patient satisfaction survey, you can directly ask your patients what they feel about healthcare affordability, insurance, copays, etc. 

Healthcare Expense Patient Satisfaction Survey Questions

  • Who pays for your health insurance?
  • Has a lack of funds prevented you from seeing a doctor in the last year?
  • In a typical month, how much do you spend on health insurance premiums, deductibles, copays, and co-insurance fees?

5. Facility Feedback Patient Satisfaction Survey

Facility feedback survey has to be one of the most important healthcare surveys because facility and infrastructure play a huge role in patients choosing your services. An unkempt building with a lack of on-site facilities can be no good since people rarely compromise when it comes to health.

Therefore, it is important to understand what your patients and visitors expect when they visit your facility. With facility feedback patient satisfaction surveys, you can do exactly that. Moreover, you can uncover even the challenges that go unnoticed. 

Facility Feedback Patient Satisfaction Survey Questions

Here are the top healthcare feedback questions that you can include in this survey: 

  • How would you rate the cleanliness at our facility?
  • How would you rate the seating space and arrangement in the waiting room?
  • How would you rate the food preparation and quality in the cafeteria?
  • How would you rate the cleanliness and availability of resources in the washrooms at our facility?
  • How would you rate the infrastructure?
  • How would you rate the use of the equipment and latest technology across the facility

Conclusion

Collecting feedback from patients is one of the most effective ways to improve patient satisfaction. This is because you do not have to rely on guesswork to understand what patients expect. Patient surveys give you a peek into people’s experiences at your facility, which can help you act quickly and retain customers.

Make sure to build patient feedback surveys for different patient touchpoints and you will be able to capture all the important data that can help improve your healthcare services as well as the facility. 

Published on Dec 13, 2022. Updated on Dec 15, 2022.



Bhawika

Written by Bhawika

Dec 13, 2022

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