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Feedback Management

Best Ways to Use Patient Surveys

March 06, 2023

A vast number of healthcare providers and hospitals are using a secret weapon that can improve patient experience is with the help of surveys. Patient Surveys are the best well-known resources that are used to capture insights on how to improve overall healthcare experiences. Most healthcare companies should get familiar with the best ways to use Patient Surveys for their benefit. There are numerous types of surveys that healthcare companies want to get familiar with and start using them if they aren’t doing so. They are beneficial for measuring Patient Satisfaction and help drive better patient experience and care.

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Let’s explore 5 different types of surveys which play a significant role in boosting patients’ experiences:


1. Patient Satisfaction Surveys

There are no second thoughts that every survey strategy is incomplete without Patient Satisfaction Survey. These surveys are used to gather important patient insights which are further used for improvements and satisfaction scores. To get maximum output, the key objective is to use these surveys in combination with other surveys. It will help health centres and hospitals to measure satisfaction levels and enhance patient experiences.

  • How satisfied are you with the treatment given by your doctor?
  • What is the probability of recommending our hospital to your closed relatives or friends?
  • How would you rate the overall experience with the treatment you received from the healthcare provider?

2. Inpatient and Outpatient Surveys

The Inpatient Feedback Survey is used to capture the insights of patients who have stayed in a hospital overnight. The survey should focus on specific areas like:

  • Was the admission process was quick and easy?
  • How clean was the hospital ward that you were in?
  • How would you rate your overall experience with the care provided by the hospital?

The objective of Patient Surveys is to help the patients understand more about the quality of services, and what needs to be improved.

The Outpatient Feedback Survey will help healthcare providers to capture multiple aspects related to the care and physician. Take inputs from the patients, which can determine if there are gaps within the medical practice that should be addressed. It can consist of questions like:

  • Do patients feel providers spend the right amount of time with them?
  • Were the healthcare providers helpful at explaining the medical conditions?
  • What is the probability that patients likely to recommend the healthcare providers to family or friends?

3. Health risk assessment surveys

Healthcare providers use these types of surveys mainly to assess the health conditions of a patient before conducting a test. It’s also used to evaluate health risks based on the details given in the survey and risk factors associated with it. The COVID-19 (Coronavirus Disease) has been declared as a global pandemic disease killing numerous people around the world. These surveys can be used to assess the health of the patients and what are the risk factors associated with it.

For example, doctors and staff can make use of these surveys to send automated text messages to patients as a reminder before their scheduled appointments. The messages can include a link to an online health risk assessment survey that explains how the survey will be used to assess patients and health risks associated with it to map out preventative care plans that will keep patients healthier.

4. Gaps-in-care surveys

These surveys are beneficial for identifying which preventive services patients have not received. It’s a type of survey which is mainly used to determine which patients did not receive preventive services. These types of surveys are used for engaging patients to take preventive actions to maintain good health.

Gathering data from gaps-in-care surveys, healthcare providers can see which patients would like to opt for preventive treatment. It will also send them an invite to schedule appointments for preventive tests and screenings.

5. Remote health monitoring surveys check-ins

They are considered as one of the most flexible health surveys. They are mainly used to monitor high-risk patients as well as individuals with chronic health issues and get involved with them before they reach the point of requiring acute care. They also gauge essential information in how motivated patients are with the ongoing care, checking a patient’s progress after visits, and ensuring they are following treatment plans accurately and timely.

Hospitals should make use of remote health monitoring survey check-ins to capture some basic health metrics like weight and blood sugar of the patients. It can also comprise a lifestyle habits questionnaire. Doctors will make use of this information provided in monitoring surveys to identify patients for whom it’s difficult to manage their health and offer support for specific conditions.

Healthcare is a sector where collecting patient data can be very useful in improving healthcare services. Patient Feedback is about the treatment and doctors is an invaluable source of information. It plays a vital role in the success of a hospital or healthcare clinic. Happy patients will refer your services to a friend or relative, if you are likely to meet or exceed patient expectations in all areas – which is the ultimate objective of every healthcare provider.

Learn more about the Patient Surveys

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Written by Megha

Apr 08, 2020

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