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Happy or Not Survey Template

Unlock valuable sentiment insights using simple face rating scale and capture customer feedback quickly using Happy or Not Survey Template.

  • Try 7 days for Free
  • Lightening fast setup
Seamlessly capture the essence of customer sentiment and segment happy and unhappy customers using simple Yes/No and Happy/Sad faces. Gauge customer satisfaction with various aspects of your company including content feedback, service satisfaction, delivery feedback, customer support satisfaction, and more using this Happy or not Survey Template.

Question in Happiness Survey Template

  1. 1. Are you happy with our product?
  2. 2. Which product features do you consider the most valuable?
  3. 3. How long have you been using our product?
    • Daily
    • Monthly
    • Yearly
    • Other
  4. 4. How much you liked our customer representative's service?
  5. 5. Based on your experience, how likely are you to purchase our product again?
  6. 6. Would you like to add additional feedback?

The Happiness survey template consists of basic happy or not survey questions. You can add, remove or edit the questions based on your preference. Make sure you keep the primary question as the Yes No question or one with Happy or Sad face. You can add more neutral faces based on the depth of responses you need and use them across various touchpoints including checkout counters, post-service interactions, and even within the mobile apps.

How to Use Happy or Sad Face Survey Template?

Here are few simple steps to get started with measuring customer satisfaction using the Happy or Sad Survey Template:

  1. Click on 'Edit this Template': On top of this page, you'll see an option to 'Edit this Template'. Click on it to directly start customizing the Happiness survey template.
  2. Customize the template: Once you have signed up or logged in, locate the template and click on it to start editing. The survey builder allows you to customize the template based on your preference. Add your questions, incorporate your branding, and tweak the design to suit your needs. You can also add skip logic, pre-fill data, answer piping, and more to create dynamic surveys and enrich your responses.
  3. Preview the survey: Before you finalize the survey, preview it to ensure everything looks good and functions as expected.
  4. Save the survey: After previewing the survey and making any necessary adjustments, save it.
  5. Prepare for distribution: Now that your survey is ready to go, decide the distribution channel. Consider the most effective channels for reaching your audience, such as email, social media, or through your website.

Sending your Happiness Survey Template the Right Way

In order to collect effective customer feedback and tap into their sentiments correctly, you need to select the channel where you customers are and trigger them at the right moment to get real-time responses.

1. Website Surveys for Visitor Experience

The platform enables you to collect feedback on various aspects of website by triggering microsurveys. You can trigger pop-ups, add feedback button, take post-purchase feedback, content feedback, exit-intent surveys and more.

One of the examples of Happiness Survey Template is if you have a Self-help centre and you want to measure customer satisfaction with that knowledge centre, you can trigger a survey pop-up with question:

  • Are you satisfied with the content of our knowledge base?

You can give yes and No option or a Happy or Sad emoji to gauge their happiness with the help provided. The same can be done using Chatbots where you can trigger surveys after you have successfully responded to customer query. Use Happiness Survey Questions to gauge their satisfaction with the customer support provided.

2. Take On-Premises Feedback With Kiosks

Have physical stores where customers can access your product or services? Set up survey kiosks by using Offline Survey App and collect customer feedback. You can use Android and iOS devices like tabs and iPads and use them for offline survey collection. You can either hand them out to the customers or set up at payment or check-out counters or have specific areas for kiosks.

For example, if you have a book store or a retail store, you can set up survey kiosks to measure customer satisfaction at the stores by asking them simple questions like:

  • Are you happy with our store?
  • Are you happy with our staff?
  • Based on your experience, please rate your satisfaction with us.

The survey kiosks can also be used at office and workplaces to measure employee happiness and workplace happiness. This can help you reduce turnover rates, improve workplace satisfaction, and improve productivity by taking action on the feedback.

3. Enrich Customer Communications with Email Surveys

Send surveys in your customer conversations via email using Zonka feedback's email survey triggers. You can use in-signature surveys, embed them in survey body, download email survey templates, and more to measure customer satisfaction using emails.

For instance, if a new ticket is updated or closed in your helpdesk, you can trigger an email survey with Happiness Scale in the email signature with question:

  • Are you happy with the solution provided to you?

This can help you quickly capture customer sentiments regarding your Customer Support Agents.

Same can be done if you have a newsletter for your business. You can embed a Happy or Not Survey Template at the end of your newsletter email to quickly capture customer's happiness with your newsletter.

4. Quick Feedback Collection with SMS Surveys

Send personalized SMS surveys with happiness survey template link to measure quick feedback through mobile devices and tap into the emotional well being. You can trigger SMS surveys are a successful interaction between your business and customers like successful purchase, service availed, customer support interaction, etc.

For example, Hotels can send sms surveys to the guests after a stay and ask them about their happiness with various aspects of the hotel guest experience. They can add a short Happiness Survey Template link to quickly measure feedback. The best time to trigger such survey is 24-48 hours after the check out.

5. In-App and In-Product Surveys for Real-time Feedback

In-App Surveys are another effective channels where you can cover majority of customer touchpoints to trigger successful surveys. For example after successful onboarding, subscription renewal, feature update, app design & usability, and so on.

For example, if you are a SaaS platform with an app, you can trigger In-App Survey pop-ups with happiness index to measure user satisfaction with the aspects such as feature relevance, usability, design, and more. You can also trigger happy or not surveys after the users interact with the customer support from within the app using questions:

  • Are you happy with your Customer Support interaction?

You can also create your own workflows by triggering surveys from your CRM or Helpdesk tools by integrating them with Zonka Feedback. You can automate actions like survey triggers, response collection, create tasks, team notifications, and response emails to close the feedback loop.

Key Features of Happy or Not Survey Template

Here are some of the features that you can expect while using Zonka Feedback's Happiness Survey Template:

  1. Full Survey Customization: Create surveys that best reflect your brand identity using the survey builder. You can personalize the brand elements, white-labeling them, and customizing the questions based on your survey goal. Create dynamic surveys by adding survey logic, answer piping, and pre-fill data to enrich your survey responses and dashboard.
  2. Multi-lingual Surveys: Create surveys in language your customers speak by choosing from over 45+ languages. This feature allows you to improve survey engagement and you can easily analyze the responses in the intuitive dashboard and response inbox.
  3. Real-time Alerts: Another crucial feature the platform offers is real-time alerts and notifications. This allows you to get updates on the customer feedback and inform your teams instantly. You can set up notifications for Slack, SMS, MS Teams, and Email to alert the responsible teams so they can work on improving the customer feedback faster.
  4. Advanced Reporting: With Zonka Feedback's advanced reporting and analytics tool, you can monitor trends aqnd view all your responses in a unified response inbox. You can access advanced reports like snapshot report, trends report, text analysis, team performance, and much more to capture actionable insights and grow with the evolving needs of your customers.
  5. Workflows Automation: Set up feedback driven CX workflows to seamlessly capture and manage customer feedback. Create tasks, auto tag responses, mark them urgent based on the feedback, send email reminders and feedback-based communication to keep the customers engaged and take action faster to close the feedback loop.
  6. APIs and Integrations: The platform offers integrations with 1100+ apps where you can connect your favourite tools with the platform. You can access the platform's native integrations or create your own using APIs and webhooks. With Zapier, you can open the doorway to over a thousand app integrations and create your own feedback workflows. Explore our integrations to know more.

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