Unlock valuable sentiment insights using simple face rating scale and capture customer feedback quickly using Happy or Not Survey Template.
Seamlessly capture the essence of customer sentiment and segment happy and unhappy customers using simple Yes/No and Happy/Sad faces. Gauge customer satisfaction with various aspects of your company including content feedback, service satisfaction, delivery feedback, customer support satisfaction, and more using this Happy or not Survey Template.
The Happiness survey template consists of basic happy or not survey questions. You can add, remove or edit the questions based on your preference. Make sure you keep the primary question as the Yes No question or one with Happy or Sad face. You can add more neutral faces based on the depth of responses you need and use them across various touchpoints including checkout counters, post-service interactions, and even within the mobile apps.
Here are few simple steps to get started with measuring customer satisfaction using the Happy or Sad Survey Template:
In order to collect effective customer feedback and tap into their sentiments correctly, you need to select the channel where you customers are and trigger them at the right moment to get real-time responses.
The platform enables you to collect feedback on various aspects of website by triggering microsurveys. You can trigger pop-ups, add feedback button, take post-purchase feedback, content feedback, exit-intent surveys and more.
One of the examples of Happiness Survey Template is if you have a Self-help centre and you want to measure customer satisfaction with that knowledge centre, you can trigger a survey pop-up with question:
You can give yes and No option or a Happy or Sad emoji to gauge their happiness with the help provided. The same can be done using Chatbots where you can trigger surveys after you have successfully responded to customer query. Use Happiness Survey Questions to gauge their satisfaction with the customer support provided.
Have physical stores where customers can access your product or services? Set up survey kiosks by using Offline Survey App and collect customer feedback. You can use Android and iOS devices like tabs and iPads and use them for offline survey collection. You can either hand them out to the customers or set up at payment or check-out counters or have specific areas for kiosks.
For example, if you have a book store or a retail store, you can set up survey kiosks to measure customer satisfaction at the stores by asking them simple questions like:
The survey kiosks can also be used at office and workplaces to measure employee happiness and workplace happiness. This can help you reduce turnover rates, improve workplace satisfaction, and improve productivity by taking action on the feedback.
Send surveys in your customer conversations via email using Zonka feedback's email survey triggers. You can use in-signature surveys, embed them in survey body, download email survey templates, and more to measure customer satisfaction using emails.
For instance, if a new ticket is updated or closed in your helpdesk, you can trigger an email survey with Happiness Scale in the email signature with question:
This can help you quickly capture customer sentiments regarding your Customer Support Agents.
Same can be done if you have a newsletter for your business. You can embed a Happy or Not Survey Template at the end of your newsletter email to quickly capture customer's happiness with your newsletter.
Send personalized SMS surveys with happiness survey template link to measure quick feedback through mobile devices and tap into the emotional well being. You can trigger SMS surveys are a successful interaction between your business and customers like successful purchase, service availed, customer support interaction, etc.
For example, Hotels can send sms surveys to the guests after a stay and ask them about their happiness with various aspects of the hotel guest experience. They can add a short Happiness Survey Template link to quickly measure feedback. The best time to trigger such survey is 24-48 hours after the check out.
In-App Surveys are another effective channels where you can cover majority of customer touchpoints to trigger successful surveys. For example after successful onboarding, subscription renewal, feature update, app design & usability, and so on.
For example, if you are a SaaS platform with an app, you can trigger In-App Survey pop-ups with happiness index to measure user satisfaction with the aspects such as feature relevance, usability, design, and more. You can also trigger happy or not surveys after the users interact with the customer support from within the app using questions:
You can also create your own workflows by triggering surveys from your CRM or Helpdesk tools by integrating them with Zonka Feedback. You can automate actions like survey triggers, response collection, create tasks, team notifications, and response emails to close the feedback loop.
Here are some of the features that you can expect while using Zonka Feedback's Happiness Survey Template: