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Top 18 Uservoice Alternatives & Competitors

UserVoice is a fantastic tool for collecting customer feedback that allows you to collect and manage feedback in order to improve your product. However, it was one of its kind that was launched in 2008.

Over time, UserVoice has accumulated an excess of features, its design has become outdated, and its pricing structure has significantly increased. Testing the platform now requires scheduling a demo with a sales representative, indicating a focus on attracting higher-end corporate clients.

This is when businesses are looking for Uservoice alternatives that can do a much better job with a modern design and an inexpensive price tag. In this article, we have listed the top 18 Uservoice alternatives with their unique key features and, pricing plans to help you choose one.

TL;DR

Measure Customer Feedback & User Insights

Try the best Uservoice Alternatives to understand what users need and learn ways to delight your customers.

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#1. Zonka Feedback

Zonka Feedback is the best Uservoice alternative as the powerful customer feedback and survey platform helps businesses collect multichannel feedback, measure customer satisfaction, and use the insights to improve the overall experience. With 100+ ready-to-use survey templates, you can create and collect customer feedback through email surveys, in-app surveys, in-product, mobile app surveys, on-website, SMS, QR codes, kiosks surveys, and more.

The tool also has an intuitive user interface that lets you create intuitive surveys using an easy-to-use survey maker tool. White labeling your surveys, adding advanced logic, and customizing them to suit your business requirements are some of the outstanding features you get with Zonka Feedback.

As a Uservoice alternative, it lets you measure and manage feedback through different CX metrics like CSAT, NPS, and CES. Its advanced survey reports and analytics capabilities enable businesses to make data-driven decisions. You can use Zonka Feedback to capture in-moment feedback from your customers, identify their pain points, and assign any low or negative feedback to the required team to take instant action and reduce customer churn.

Zonka Feedback-Canny alternative

Zonka Feedback Features

  • Add workflows and automate actions to close the feedback loop

  • Prioritize improvements that matter most to your customers, ultimately leading to higher engagement and conversions.

  • Create Microsurveys as well as long surveys

  • Distribute surveys across multiple channels like website, in-app, in-product, email, SMS, survey apps, and more.

  • Advanced survey reports and analytics to take required action and CX automation

  • Real-time alerts for poor scores or bad reviews to follow up, take action

  • Easy-to-use survey builder with 100+ templates and complete customization

  • Create segments to take targeted actions on your feedback

  • Get insights into the customer journey, pain points, behavior trends, and more

  • User-friendly dashboard to easily create, send, and measure customer satisfaction and experience

  • Complete white-labeling of surveys to resonate with your brand

Pricing:

Zonka Feedback offers both Free and Paid plans. The paid plan (Starter) starts at $49 per month and offers advanced features, like CX, project management and automation feature request tracking, white-labeling, offline surveys, custom domain and survey logic, location-based surveys, randomization, and more.

#2. Refiner

Another alternative to Uservoice is Refiner, a survey software tailored for SaaS and digital products. This platform is renowned for its extensive customization options for in-product surveys and forms, which contribute to higher response rates.

This platform, specializing in gathering customer and product feedback, is primarily crafted for web and mobile applications, making it an ideal choice for product management software companies. What sets Refiner apart is its ability to offer a broader range of surveys, extending beyond the basics like NPS and CSAT, to meet diverse business requirements. Moreover, it delivers aesthetically appealing surveys designed to effectively capture customer and product feedback through web and mobile app surveys.

Refiner-Canny alterRefiner Features

  • Collect customer insights in minutes with ready-to-use survey templates

  • Design templates as per your brand to gain better value

  • Get all used cases to collect feedback through NPS, CSAT, CES, Product-Market fit survey, and more

  • Get Microsurveys to gather quick and specific feedback from customers

  • Survey Logic & Branching to display the most relevant questions based on previous answers

  • Create personalized surveys by using users’ names and information

  • User segmentation for accurate targeting and data analysis

Pricing: The essential plan starts at $79/month, billed annually.

#3. Usersnap

As one of the top Uservoice alternatives, Usersnap provides businesses with an all-in-one solution for capturing, organizing, responding to, and scaling user feedback. Trusted by major global brands, this platform allows users to easily send screen captures, deploy targeted Microsurveys, and efficiently track feedback activities and segments, all in a fraction of the time.

A notable aspect of this customer feedback management software is its ability to streamline the handling of issues, feature requests, suggestions, and product survey responses, facilitating the capture and prioritization of the most impactful feedback.

Usersnap-Canny alter

Usersnap Features

  • Build impactful products by scaling issue tracking, user testing, in-app research

  • Put user needs at the center of your product development

  • Allow users to send screen captures, target Microsurveys, track feedback activities, and more

  • Categorize feedback with labels into important topics

  • Connect with 50+ integrations, and also 2-way integration with Jira, Azure DevOps

Pricing: The startup pricing plan starts at $69/month. However, the company plan starts at $129/month.

#4. Userback

Userback stands as a top competitor among Uservoice alternatives and enables businesses to make iteration easier with contextual user feedback tools, precise bug and issue tracking, and feature validation. What sets Userback apart is its ability to streamline both internal teams and external collaboration by centralizing all aspects of the feedback process.

The tool also allows you to start collecting your user feedback in minutes, while designing, doing user onboarding, and building every opportunity using the no-code Browser Extension. Userback's bug and issue tracking is another cool feature you can use to give your testers and developers everything they need to develop surveys.

Userback-Canny alter

Userback Features

  • Ditch the email, spreadsheet, and manual process and get everything in one place
  • Collect more of what counts through in-app or onsite visual feedback, Microsurveys, and community portal
  • Push bug and issue tracking directly to the developer workflow
  • Collect new product ideas, and validate existing ones quickly
  • Start collecting in minutes with ready-to-use templates

Pricing: The essential plan starts at $59/month.

#5. Canny

As one of the best Uservoice alternatives, Canny helps businesses capture, and analyze product feedback in one place to make an informed product feedback strategy. It helps them understand what customers want so as to help brands build the features that matter most to their customers.

With Canny, you can also organize customer feedback with a product feature voting board. This feature enables businesses to collect feedback in a dedicated feedback board that automatically groups similar requests, pins important updates, leaves feedback, and closes the product feedback loop.

Canny-Uservoice altCanny Features

  • Collect customer feedback and discover valuable insights

  • Understand what your customers want to build customer-centric products

  • Automatically group similar requests, and pin important updates at the top of any post

  • Close the product feedback loop with automated updates

  • Use existing user accounts to see all votes from a specific user on their profile

  • Improve customer satisfaction through listening

Pricing: The essential plan is $360/month. However, you can also start with a free account.

#6. Satismeter

Satismeter, a web-based customer feedback portal and product management tool, emerges as a leading contender among Uservoice alternatives. The platform offers users the opportunity to gain profound insights into their products, services, customer base, and overall business operations.

Trusted by some of the most customer-focused companies, Satismeter enables users to pose the right questions at the most opportune moments, facilitating the seamless growth of their businesses. Through its customer journey mapping tools, users can actively monitor and gauge customer satisfaction across various touchpoints in the customer experience.

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Satismeter Features

  • Analyze project performance or develop a business strategy quickly

  • Get a clear picture of what the future holds

  • Keep an eye on customer satisfaction and monitor the results

  • Run Microsurveys, make pricing adjustments, look into your product-market fit, and more

  • Measure long-term customer satisfaction and loyal through CX metrics

  • See responses in the Product management tool to prioritize feedback

Pricing: The starter plan is $199/month; however, you can even start using the tool for free for 25 responses per month.

#7. Marker.io

Marker.io provides a seamless way for users to gather feedback and report bugs directly from a website, eliminating the need to navigate away from it. This customer feedback platform excels at collecting real-time website data from teams, clients, and its users themselves.

One of the standout features of Marker.io is its ability to report issues on a website using feedback widgets. This functionality simplifies the process of receiving visual feedback boards with annotations and high-quality screen captures, streamlining the collection of feedback.

The tool is designed to facilitate internal and external feedback and easy creation of bug reports, tailored to the needs of developers. Furthermore, it allows users to check the status of customer feedback and observe the actions taken by clients before they submit their feedback.

Maker.io-Canny alt

Marker.io Features

  • Collect feedback and bug reports that developers understand

  • Report issues on your website with the feedback widget

  • Get your point across with visual markups and a high-fidelity screen capture

  • Make the widget your own with custom color and branding

  • Get all the technical data your developers need, automatically added to your favorite tools

Pricing: The starter plan starts at $39/month, billed annually.

#8. Maze.co

Maze is another Uservoice alternative that enables users to get feedback portals making customer feedback the foundation of product management and decision-making for enterprise companies. It allows businesses to create and share dynamic surveys that transform responses into quantitative results.

The platform quickly enables you to collect feedback and gauge the sentiments of your customers to keep a pulse on the entire customer cycle. The automated Maze Report is a standout feature that allows you to scale a polished research standard across your whole company. You can even customize, collaborate, and share findings with every stakeholder.

Maze-Canny alter

Maze.co Features

  • Scale customer insights with AI-powered research

  • Get holistic solutions for continuous product discovery

  • Scale customer insights with the intuitive builder

  • Get fast access to a global panel or target your own pool

  • Build better products with data-informed decisions

  • Set Multiple Choice Questions

  • Get a pulse on sentiment and easily identify key trends

Pricing: The starter plan starts at $99; however, it also offers unlimited users a free plan.

#9. MoEngage

MoEngage is a customer engagement platform that stands out due to its robust AI engine. Since its establishment in 2014, the platform has been dedicated to delivering customer engagement strategies fueled by a combination of a strong customer-centric approach at scale and ongoing product advancements.

This platform provides marketers, product managers, and owners with AI-driven insights, allowing them to craft omnichannel experiences that are adored by consumers. With MoEngage, you and your product teams can harness the potential of personalization to enhance every customer's journey and acquire more profound customer insights into your customer base.

MoEngage-Canny alt

MoEngage Features

  • Empower marketers and product owners with AI-driven insights to create omnichannel experiences

  • Go beyond campaign and product analytics with AI-driven capabilities

  • Prevent customer churn and empower marketers with actionable consumer insights

  • Proactively identify and remove bottlenecks to optimize your customers’ journeys

  • Compare, analyze, and track campaign performance with behavioral analytics

Pricing: You can request a demo to learn about their pricing plans.

#10. Instabug

Instabug is one of the top Uservoice alternatives that enables brands to get valuable insights with user feedback. The platform provides a channel for businesses to hear from customers so as to make data-driven decisions and improve their app performances.

Instabug is a customer feedback platform that mainly focuses on collecting user feedback through survey apps. It enables brands to get feedback from stakeholders and see user behavior so as to avoid surprises and have a full picture of how your product management app is doing. The unlimited feedback platform makes it easy for people to submit ideas and share feedback right from inside the idea management app.

Instabug-Canny alt

Instabug Features

  • Get Valuable Insights With User Feedback

  • Provide a channel to hear from your users to make data-driven decision

  • Receive feedback quickly, early, and often

  • Collect feedback proactively with user surveys

  • Analyze the feedback you get to make data-driven decisions and prioritize fixes

Pricing: The basic plan starts at $249/month, billed annually.

#11. Delighted

Popular among voice of customer tools, Delighted enables users to collect feedback through a website feedback form, email surveys, in-app feedback forms, customer surveys, and more in the fastest and easiest way. This Uservoice alternative provides an easy-to-use website and in-app feedback widget and survey software to brands to quickly trigger a survey on just any website page.

The best part is it enables users to set up automated surveys up and running in minutes, not days. It also allows you to ask the right in-app questions at the right time. Adding a logo, custom domain, and customizing in-app surveys just take a fraction of a second.

Delighted-Survicate alt-1

Delighted Features

  • Easy setup needs as minimal technical knowledge required

  • Customize and translate your survey to 30+ languages

  • Send your website feedback surveys to users once, on a recurring basis, or after an interaction

  • Test your survey before it’s live

  • Ask open-ended questions to uncover crucial insight into customer satisfaction

  • Customize a Thank You message based on the survey response

  • Use in combination with other survey methods such as Email, In-app, QR code, and Link surveys

Pricing: You can create a free account to get the pricing details.

#12. SurveyMonkey

Another popular Uservoice alternative is SurveyMonkey as the platform offers robust features for collecting customer data and analyzing it to yield actionable business insights. This cloud-based tool offers real-time insights and advanced analytics features that can empower the development team to boost the company’s effectiveness online.

Its website feedback tools and survey software enable users to distribute surveys and get feedback about customers' preferences, and needs.

SurveyMonkey-Survicate alt-1

SurveyMonkey Features

  • Advanced survey creation with AI guidance for creating better questions

  • 250+ survey templates for various use cases

  • Manage multiple users and gain visibility through data collected across locations

  • Make feedback automated and actionable by connecting to key business systems

  • Choose from expert-written sample questions to include in your surveys

  • Capture feedback when the experience is fresh

  • Gather real-time data to quickly identify opportunities and make improvements

Pricing: The essential plan starts at $55/month, billed annually.

#13. SurveySparrow

When it comes to UserVoice alternatives, SurveySparrow is another best-known platform. The tool enables you to take targeted online conversations and surveys to collect customer attributes, and feedback from website visitors, understand their needs, and improve customer experience. The best part is that SurveySparrow surveys instantly capture raw responses from data collection and store them in its dashboard for detailed analysis and yield rich insights.

SurveySparrow-Survicate alt-1

SurveySparrow Features

  • Get valuable information from the website visitors with chat-like website feedback surveys

  • Acquire data-driven feedback from your website visitors

  • Get appealing UI to engage the audience better

  • Multi-device compatibility for in-app surveys

  • Instantly captures data and stores it in the dashboard

  • Position website feedback surveys directly on selected web pages

Pricing: You can connect with the sales team to learn about their custom pricing plans.

#14. Hotjar

As a Uservoice alternative, Hotjar allows users to collect data on customer experiences through website surveys. One of the best parts about Hotjar is that you can place the survey across an entire website or trigger it so it only pops up on specific pages and/or after the user requests specific actions. It also enables users to customize the brand style and track the progress in a single dashboard.

Hotjar-Survicate alt-1

Hotjar Features

  • Place survey across your entire website or trigger website popup surveys on specific pages

  • Quickly understand your visitors and measure the satisfaction of your customers

  • Customize Feedback, and Surveys to match the style and personality of your brand

  • Get all feedback displayed through graphs and bar charts in dashboards

  • Quickly check what grabs users’ attention or frustrates them

  • Watch the full customer journey to find and fix issues

Pricing: The essential plan starts at $32/month. You may also go for its free plan.

#Typeform

Typeform is another one of the best Uservoice alternatives that help users create forms and promote survey collection into a fun and friendly conversation platform. The best part about this platform is that it quickly allows you to create voice-of-customer surveys by using its intuitive survey builder and creator.

Typeform-Survicate alt-1

Typeform Features

  • Get advanced question types, multiple choice, dropdowns, ratings, and more

  • Offers a range of pre-designed templates for different use cases

  • Provides real-time reporting and analytics for better insights and informed decision

  • Get high-quality feedback on the websites

Pricing: The initial plan starts at $25/month, billed annually.

#16. Survicate

Survicate stands out as one of the leading Uservoice alternatives, offering robust capabilities for customer feedback management, collection, and analysis. It excels in providing a diverse range of survey formats, enabling users to gather both qualitative and quantitative feedback from customers.

Survicate-Uservoice alt

Survicate Features

  • Build any survey in minutes using an intuitive drag-and-drop creator

  • Automate data collection with recurring surveys for valuable insights

  • Integrate with your favorite tools in a single click

  • Collect customer feedback at scale in minutes, not weeks

  • Highly rated for effortless setup, customization, and integrations

Pricing: The initial plan starts at $99 per month, billed annually.

#17. Proprofs Survey Maker

ProProfs Survey Maker is a popular choice when it comes to choosing an online form builder and one of the top Uservoice alternatives. The platform is a perfect fit for those looking to gather information in the simplest way. You can even create beautiful surveys using online survey tools with its easiest survey software, and customize it with your brand and a logo maker.

ProProfs Survey Maker-Survicate alt-1

ProProfs Survey Maker Features

  • Create a survey in under 60 seconds

  • Pick from 100+ ready-to-use templates

  • Ask visitors questions without even leaving your website

  • Easily create beautiful surveys with a free survey maker tool

Pricing: The initial plan starts at $19/month. You can also try it free for 15 days.

#18. SurveySensum

SurveySensum is an AI-powered customer feedback software that allows teams to collect feedback from digital channels across various touchpoints in the customer journey. One of its stand-out features is its in-app web feedback portal, which offers a comprehensive set of features enabling teams to conduct surveys and gather insights effortlessly.

SurveySenum-Survicate alt-1

SurveySenum Features

  • Helps to choose the right survey for the right audience and touchpoints

  • Get pre-built survey templates, and add custom questions depending on the objective

  • Gather feedback, take action, and close the loop with the help of the CX team

Pricing: You need to connect with their sales team to learn about all the features and pricing plans.

Wrapping Up

These are the 18 best Uservoice alternatives that you can choose to check out for your business. Remember, the best tool isn’t the one that enlists the most features, but the one that provides the optimal solution to your problems at the best price.

Each of these alternatives highlighted has its own strength, and unique key features too. However, if you're still not sure which platform to choose, you can take Zonka Feedback's 7-day free trial. You can take advantage of this cost-effective platform to get started today.



Nivedita Nayak

Written by Nivedita Nayak

Oct 23, 2023

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